Promise Technology SuperTrak SX6000 Manual de usuario descargar pdf (Pagina 7)

Offline Array Recovery Procedures—SuperTrak SX6000 and UltraTrak, Version 5a

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Testing a Disk Drive

The diagnostic programs from the disk drive manufacturers are designed for testing

individual disk drives in personal computers. For this reason, the suspect drive must be

connected to a computer as if it were a single, non-array drive.

In some cases, the diagnostic program is able to correct the problems it finds. This may

save you the cost of a replacement drive.

The diagnostic program typically comes on a bootable CD with a new disk drive. If you

do not have the CD for the drive you are about to test, download the diagnostic program

from the drive manufacturer’s website. Follow the disk manufacturer’s directions to make

a bootable diskette.

1. Obtain the diagnostic program from the manufacturer of the drive you are testing.

2. Shut down your computer and open the case.

3. Attach a data cable from the drive to the computer’s motherboard controller and a

power cable from the computer's power supply.

A suggested way to do this is to disconnect the data and power cables from the

computer's primary disk drive and attach them to the drive being tested. You do not

have to install the test drive in the computer chassis.

4. Start the computer and run the diagnostic program on the disk drive. Select the most

comprehensive test routine the program offers.

5. When the test is finished, shut down the computer and disconnect the test drive.

6. Restore the connections inside the computer the way they were before the test and

close the case.

Warnings

• Do not substitute third-party disk utilities, because they lack the

proprietary functions of the drive manufacturer’s program.

• If you remove a disk drive, reconnect it to its original Channel.

• Shut down the UltraTrak and your computer before removing or

installing disk drives.

Results and Action

The results of the diagnostic test will tell you whether the disk drive can be returned to

service or it must be replaced.

• If the disk drive is serviceable, reinstall it, boot your computer, and allow SuperTrak

to rebuild the array.

• If the disk drive is not serviceable, do the following:

1. Obtain a replacement drive of the same capacity.

2. Install the new drive on the same channel where the failed drive was.

3. Boot your computer and allow SuperTrak to rebuild the array.

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Promise Technology SuperTrak SX6000 Manual de usuario Pagina 7