Promise Technology SuperTrack EX8658 Manual de usuario

SUPERTRAK EX4650, EX8650,EX8654, EX8658,EX16650USER MANUALVersion 3.0 SR3

SuperTrak EX Series User ManualxChapter 5: Management with WebPAM PRO, cont.Managing the Controller, cont.Making Controller Settings . . . . . . . .

SuperTrak EX Series User Manual86 Figure 1. SuperTrak BIOS screen If the SuperBuild BIOS detects a Critical logical drive, the BIOS reports the condit

Chapter 4: SuperBuild™ Utility87If the SuperTrak BIOS detects an Offline logical drive, the BIOS reports the condition and temporarily halts the booti

SuperTrak EX Series User Manual88Accessing the Main MenuThe opening screen of the SuperBuild utility is the Main Menu. Figure 4. SuperBuild Main MenuT

Chapter 4: SuperBuild™ Utility89• Miscellaneous – SAS drive LEDs, enclosure management, and buzzer settingsSelecting a ControllerThe SuperBuild Config

SuperTrak EX Series User Manual90Managing Physical DrivesPhysical drive management includes these functions:• Viewing Physical Drives (page 90)• Viewi

Chapter 4: SuperBuild™ Utility913. Highlight Return to Previous Menu and press Enter.Managing Physical Drive ProblemsPhysical drives can develop probl

SuperTrak EX Series User Manual92Managing Disk ArraysDisk array management includes these functions:• Viewing Disk Arrays (page 92)• Viewing Disk Arra

Chapter 4: SuperBuild™ Utility93Status – OK is normal. Can also show Rebuilding, Degraded, Critical, or Offline.3. Highlight Physical Drives in the Di

SuperTrak EX Series User Manual94Changing Disk Array SettingsTo change the name of a disk array:1. In the Main Menu, highlight Disk Array Management a

Chapter 4: SuperBuild™ Utility95Managing Logical DrivesLogical drive management includes these functions:• Viewing Logical Drives (page 95)• Viewing L

ContentsxiChapter 5: Management with WebPAM PRO, cont.Managing Logical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172Viewin

SuperTrak EX Series User Manual96Logical Drive Name – You can change this setting.Capacity – Data capacity of the logical drive in GBRAID Level – Chos

Chapter 4: SuperBuild™ Utility97• Write Cache Policy – Choose from Write Back or Write Through.• Read Cache Policy – Choose from Read Cache, Read Ahea

SuperTrak EX Series User Manual98• To cancel Initialization, press C.The Initialization begins immediately. If you set Initialization for multiple log

Chapter 4: SuperBuild™ Utility99Managing Spare DrivesSpare drive management includes these functions:• Viewing Spare Drives (page 99)• Viewing Spare D

SuperTrak EX Series User Manual100• Adequate Capacity – Same capacity or greater than the largest drive in your array• Same Media Type – HDD or SDD, s

Chapter 4: SuperBuild™ Utility101• Revertible – Yes or No. A revertible spare drive automatically returns to its spare drive assignment after the fail

SuperTrak EX Series User Manual102Viewing Background ActivityThe Background Activity function enables you to monitor background activities are running

Chapter 4: SuperBuild™ Utility103Managing the Event LogThe event log tracks events related to the SuperTrak controller and includes the following func

SuperTrak EX Series User Manual104• To see all the information about an event, highlight the event and press Enter.Clearing the Event LogsClearing the

Chapter 4: SuperBuild™ Utility105Working with Time SyncThe Time Sync function adds two special features to SuperTrak. These functions include:• Settin

SuperTrak EX Series User ManualxiiChapter 7: Technology Background, cont.Choosing a RAID Level . . . . . . . . . . . . . . . . . . . . . . . . . . . .

SuperTrak EX Series User Manual106Using the Miscellaneous MenuThe Miscellaneous menu enables three useful functions on SuperTrak:• Making the SAS Read

Chapter 4: SuperBuild™ Utility107When the buzzer sounds, take the following actions:• Check your disk arrays and logical drives.• Check the Event Log.

SuperTrak EX Series User Manual108

109Chapter 5: Management with WebPAM PRO• Logging into WebPAM PRO (page 109)• Accessing the Interface (page 112)• Managing Users (page 118)• Working w

SuperTrak EX Series User Manual110Logging in over the NetworkYou can log into WebPAM PRO from any PC with a network connection to the Host PC (where t

Chapter 5: Management with WebPAM PRO111Login ScreenWhen the opening screen appears:1. Type administrator in the User Name field.2. Type password in t

SuperTrak EX Series User Manual112Accessing the InterfaceWebPAM PRO is browser-based RAID management software with a graphic user interface. Basic use

Chapter 5: Management with WebPAM PRO113There are four major parts to the WebPAM PRO interface:• Header (see page 113)• Tree View (see page 113)• Mana

SuperTrak EX Series User Manual114Figure 3. WebPAM PRO Tree View The Administrative Tools section is different for the Administrator and Super Users t

Chapter 5: Management with WebPAM PRO115Choosing a Display LanguageWebPAM PRO displays in the following languages:To change the display language:1. Cl

ContentsxiiiChapter 8: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .261Problems Reported by SuperTrak . . . . . . . .

SuperTrak EX Series User Manual116You can also view events by clicking the Subsystems icon in Tree View, then clicking the Event tab in Management V

Chapter 5: Management with WebPAM PRO117 Figure 4. The Storage Network appears in Tree ViewTo view the Storage Network, click Show Storage Network in

SuperTrak EX Series User Manual118Managing UsersUser Management deals with user accounts. Functions include:• Viewing User Information (page 118)• Mak

Chapter 5: Management with WebPAM PRO119Making Your Own User SettingsTo change your own user settings:1. Log into WebPAM PRO under your own user name.

SuperTrak EX Series User Manual120Creating a UserTo create a user:1. Log into WebPAM PRO as the Administrator or a Super User.2. Click the Administrat

Chapter 5: Management with WebPAM PRO1213. Click the User Management icon.4. Click the Delete tab in Management View. 5. Check the box to the left o

SuperTrak EX Series User Manual122Working with Subsystem/Host ManagementSubsystem/Host Management includes the following functions:• Viewing Subsystem

Chapter 5: Management with WebPAM PRO1235. Do one of the following actions:• To create an in-band connection: Type the Host PC’s IP address into the a

SuperTrak EX Series User Manual1247. In the confirmation box, type the word confirm in the field provided.8. Click the OK button.Setting User Privileg

Chapter 5: Management with WebPAM PRO1253. In Management View, click the Multiple Firmware Update tab dropdown menu and choose Multiple HBA Firmware U

SuperTrak EX Series User ManualxivAppendix C: Battery Backup Unit . . . . . . . . . . . . . . . . . . . . . . . . . .291Installing the BBU . . . .

SuperTrak EX Series User Manual126Managing Software ServicesSoftware Services include the following functions:• Viewing Service Status (page 126)• Cha

Chapter 5: Management with WebPAM PRO127Session Time Out refers to the amount of time the connection remains active without any user interaction. Afte

SuperTrak EX Series User Manual128Setting up Extended SMTPTo make Extended SMTP settings:1. Click the Administrative Tools icon in Tree View.2. Clic

Chapter 5: Management with WebPAM PRO129Changing CIM Client SettingsThe CIM client is part of the WebPAM PRO Utility Server. The Utility Server can be

SuperTrak EX Series User Manual130Managing the HostThe Host is designated by its IP address:127.0.0.1. Host functions include:• Viewing Host Informati

Chapter 5: Management with WebPAM PRO131Managing the SubsystemSubsystem functions include:• Viewing Subsystem Information (page 131)• Clearing Statist

SuperTrak EX Series User Manual132Clearing Statistical DataUse this function to clear the statistical data registers for the controller, physical driv

Chapter 5: Management with WebPAM PRO133SuperTrak Controller CardTo upgrade the firmware on a SuperTrak Controller Card:1. In Tree View, click the Sub

SuperTrak EX Series User Manual134• Spare Drive• Physical DriveIf any item reports other than “OK” click that item in the Tree to investigate the caus

Chapter 5: Management with WebPAM PRO135Clearing the Runtime Event LogThis function clears the events from the runtime event log screen and from the R

1Chapter 1: Introduction• About This Manual, below• Product Overview (page 2)• WebPAM PRO Management Software (page 3)Thank you for purchasing one of

SuperTrak EX Series User Manual136Saving the NVRAM Event LogThis function saves a copy of the NVRAM event log as a text file on the Host PC’s hard dri

Chapter 5: Management with WebPAM PRO137• Initialization• Media PatrolMaking Background Activity SettingsTo make settings for background activities:1.

SuperTrak EX Series User Manual138Running Background ActivitiesTo run a background activity from the Background Activities tab:1. In Tree View, click

Chapter 5: Management with WebPAM PRO139To run PDM:1. In Tree View, click the Subsystem icon.2. From the dropdown menu on the Background Activities

SuperTrak EX Series User Manual140For a WEEKLY recurrence pattern, make the following settings:• Choose a Start Time for the activity, based on a 24-h

Chapter 5: Management with WebPAM PRO141Deleting a Scheduled ActivityTo delete a scheduled activity for this subsystem:1. Click the Subsystem icon T

SuperTrak EX Series User Manual142Managing the ControllerThe RAID controller is the heart of the RAID storage system. Management of Controllers includ

Chapter 5: Management with WebPAM PRO143• Alias, if assigned*• Vendor• Model• Operational Status•Power On Time• Cache Usage (percent)• Dirty Cache Usa

SuperTrak EX Series User Manual144• Write Back Cache Flush Interval*• Write Through Mode• Enclosure Polling interval*• Adaptive Writeback Cache*Items

Chapter 5: Management with WebPAM PRO145For more information, see “Capacity Coercion” on page 246.• Enter a time interval (1 to 12 seconds) in the Wri

SuperTrak EX Series User Manual2Product OverviewSuperTrak EX4650, EX8650, EX8654, EX8658, and EX16650 are SAS and SATA RAID Controller cards. When use

SuperTrak EX Series User Manual146reserve capacity drops significantly, or the battery remains discharged, replace the battery. Also see “Viewing Encl

Chapter 5: Management with WebPAM PRO147The buzzer goes silent but remains enabled.Viewing Buzzer InformationThis function refers to the buzzer on the

SuperTrak EX Series User Manual148Managing EnclosuresThis function of WebPAM PRO does not apply to the SuperTrak RAID controller card installed in a H

Chapter 5: Management with WebPAM PRO149Managing Physical DrivesManaging Physical Drives deals with the physical disk drives under the SuperTrak RAID

SuperTrak EX Series User Manual150might not support them. See “Appendix D: LED Backplane Connections” on page 295.To locate a physical drive in the en

Chapter 5: Management with WebPAM PRO151The functions you enable here depend on whether the physical drives support those functions. See “Viewing Phys

SuperTrak EX Series User Manual152Making Physical Drive SettingsThe only individual physical drive setting is an alias. An alias is optional. To set a

Chapter 5: Management with WebPAM PRO153Viewing the SMART LogTo view the SMART Log for a physical drive:1. Click the Subsystem icon in Tree View. 2.

SuperTrak EX Series User Manual154• SCT Status Version – SCT status version number for this drive.• SCT Version – SCT version number for this drive.•

Chapter 5: Management with WebPAM PRO155Saving Advanced SMART Log InformationTo save SMART Log information as a text file:1. Click the Subsystem ico

Chapter 1: Introduction3WebPAM PRO Management SoftwareThe Web-Based Promise Array Management—Professional (WebPAM PRO) software offers local and remot

SuperTrak EX Series User Manual156Managing Disk ArraysDisk Array Management includes the following functions:• Viewing Disk Arrays (page 156)• Locatin

Chapter 5: Management with WebPAM PRO157Promise EnclosuresTo locate a disk array in a VTrak JBOD enclosure, click the Locate DAx button. The disk stat

SuperTrak EX Series User Manual158Creating a Disk Array – Automatic ConfigurationThe Disk Array – Automatic Configuration option enables you to create

Chapter 5: Management with WebPAM PRO159Creating a Disk Array – Express ConfigurationThe Disk Array – Express Configuration option enables you to choo

SuperTrak EX Series User Manual160Or check the Automatic Update box and updates will occur automatically.The following parameters display: • Disk Arra

Chapter 5: Management with WebPAM PRO161Creating a Disk Array – Advanced ConfigurationThe Disk Array – Advanced Configuration option enables you to di

SuperTrak EX Series User Manual1624. Specify a Capacity and the unit of measure (MB, GB, TB).This value will be the data capacity of the first logical

Chapter 5: Management with WebPAM PRO163Deleting a Disk ArrayTo delete a disk array:1. Click the Subsystem icon in Tree View. 2. Click the Disk Arra

SuperTrak EX Series User Manual164available. However, the logical drive has lost redundancy (fault tolerance). You must determine the cause of the pro

Chapter 5: Management with WebPAM PRO1655. Optional. Enter an alias in the Disk Array Alias field. Maximum of 32 characters. Use letters, numbers, one

SuperTrak EX Series User Manual4Browser SupportOn the Host PC where you install the SuperTrak controller and WebPAM PRO, you must have one of the foll

SuperTrak EX Series User Manual16611. From the Write Policy dropdown menu, choose a Write Cache policy for this logical drive.The choices are Write Th

Chapter 5: Management with WebPAM PRO1677. Click the OK button.The chosen logical disappears from the Logical Drive List the Information tab.Migrating

SuperTrak EX Series User Manual16814. Click the Submit button to begin Migration.In the confirmation box, type the word confirm in the field provided.

Chapter 5: Management with WebPAM PRO169The Source is a remaining functional physical drive in the disk array. 6. Choose the Target physical drive.The

SuperTrak EX Series User Manual1703. Click the Disk Array icon. 4. From the dropdown menu on the Background Activities tab, choose Start PDM. 5. In

Chapter 5: Management with WebPAM PRO171Preparing a Disk Array for Transport To prepare a disk array for transport: 1. Click the Subsystem icon in T

SuperTrak EX Series User Manual172Managing Logical DrivesLogical drives are made from disk arrays. In the Tree, you can see a graphic representation o

Chapter 5: Management with WebPAM PRO173• Rebuilding – This condition is temporary. When a physical drive has been replaced, the logical drive automat

SuperTrak EX Series User Manual1745. Click the Logical Drive icon. To specify an Alias or set the Read and Write Policies, click the Settings tab.Lo

Chapter 5: Management with WebPAM PRO175Maximum of 32 characters. Use letters, numbers, one space between words, and underscore. An alias is optional.

Chapter 1: Introduction5Supports online logical drive expansionAdd disk drives to the array without affecting data availability.Supports online logica

SuperTrak EX Series User Manual176To set Initialization priority, see “Making Background Activity Settings” on page 137.You can also start Initializat

Chapter 5: Management with WebPAM PRO1773. Click the Disk Array icon. 4. Click the Logical Drives icon5. Click the Logical Drive icon. 6. Click

SuperTrak EX Series User Manual178Managing Spare DrivesWhen a physical drive in a disk array fails and a spare drive of the same type and adequate cap

Chapter 5: Management with WebPAM PRO179Creating a Spare Drive To create a spare drive:1. Click the Subsystem icon in Tree View. 2. Click the Spare

SuperTrak EX Series User Manual180Deleting Spare DriveTo delete a spare drive:1. Click the Subsystem icon in Tree View. 2. Click the Spare Drives

Chapter 5: Management with WebPAM PRO181Running Spare CheckSpare Check verifies the operational status of your spare drives. You can also schedule a S

SuperTrak EX Series User Manual182Working with the Logical Drive SummaryThe Logical Drive Summary displays a list of all logical drives under the Supe

Chapter 5: Management with WebPAM PRO183Viewing Individual Logical Drive Information1. Click the Subsystem icon in Tree View. 2. Click the Logical D

SuperTrak EX Series User Manual184

185Chapter 6: Management with the CLI• Opening the CLI on Windows (below)• Opening the CLI on Linux, FreeBSD, and VMware (page 186)• Table of Supporte

SuperTrak EX Series User ManualiiCopyright© 2009 Promise Technology, Inc. All Rights Reserved.Copyright by Promise Technology, Inc. (Promise Technolog

SuperTrak EX Series User Manual6Specifications• Port Counts and ConnectorsEX4650: 4 internal, one SFF-8087EX8650: 8 internal, two SFF-8087EX8654: 4 in

SuperTrak EX Series User Manual186Opening the CLI on Linux, FreeBSD, and VMwareTo open the CLI:1. Open a terminal window.2. Go to the /opt/Promise/Web

Chapter 6: Management with the CLI187Table of Supported CommandsCommand Actionabout View utility information.array View or edit array information.Crea

SuperTrak EX Series User Manual188logdrv View or edit logical drive information and settings.Locate a logical drive via LEDs.migrate Start and monitor

Chapter 6: Management with the CLI189Notes and ConventionsCommands and options are NOT case sensitive.Not all extended keys are supported. However, yo

SuperTrak EX Series User Manual190List of Supported CommandsaboutUsageaboutSummaryDisplays utility information.arrayUsagearray [-a <action>] [-d

Chapter 6: Management with the CLI191SummaryThe array command is the main command for performing advanced configuration and maintenance tasks on disk

SuperTrak EX Series User Manual192You can accept the array in incomplete condition and try to bring the logical drives online. However, that is a high

Chapter 6: Management with the CLI1931 Mirroring on two drives.5 Parity, requiring 3 or more drives.10 Mirroring on even number of drives.1e Extended

SuperTrak EX Series User Manual194<Ld count> Specifies the number of logical drives to be created with the -a add option. With the -c option, a

Chapter 6: Management with the CLI195recondition Subsystems only. Recondition a specific battery.-b <battery ID> Specifies which battery in a gi

7Chapter 2: Installation• Unpacking the SuperTrak, below• Installing the SuperTrak Card (page 9)• Choosing the Physical Drives (page 17)• Creating a L

SuperTrak EX Series User Manual196list (Default) Lists current background activities.mod Makes changes to one of the settings.-s "<option>=

Chapter 6: Management with the CLI197pdmrate= PDM rate determines the rate at which PDM will run. (low=25, medium=50, high=75)lowmediumhightransitionr

SuperTrak EX Series User Manual198buzzUsagebuzz [-a <action>]buzz -a listbuzz -a enablebuzz -a disablebuzz -a onbuzz -a off SummaryThe buzz comm

Chapter 6: Management with the CLI199checktable -l 10configUsageconfig -a autoconfig -a expr [-r y|n] [-c y|n] [-p y|n] [-m y|n] [-s y|n] [-t <AppT

SuperTrak EX Series User Manual200video Sequential large block reads.data Random read/write mix, small to medium sized IO.log Sequential small block w

Chapter 6: Management with the CLI201coercion= Enables or disables disk coercion. Disk coercion will truncate the size of the physical drives. Makes d

SuperTrak EX Series User Manual202lunmapping= Subsystems only. Chooses WWN based or Slot based LUN mapping method.wwnslotadaptivewbcache= Enables or d

Chapter 6: Management with the CLI203Examplesctrlctrl -vctrl -lctrl -a mod -i 1 -s "alias=ctrl1, coercion=enable"dateUsagedatedate -a mod [-

SuperTrak EX Series User Manual204SummaryThe enclosure command provides status and information about the various components of the enclosure unit. It

Chapter 6: Management with the CLI205Examplesenclosureenclosure -venclosure -a mod -e 10 -s "tempwarning=35, tempcritical=45"eventUsageevent

SuperTrak EX Series User Manual8WarningBefore installing the SuperTrak EX Controller card into an existing system, backup any important or useful data

SuperTrak EX Series User Manual206exportUsageexport -t <fileType> [-s <tftpServer>] [-p <port>] -f <fileName>SummaryThe export

Chapter 6: Management with the CLI207allsw Subsystems only. All software settings.Following are individual Firmware settings:bga Background activity

SuperTrak EX Series User Manual208init -a resume -l <LdId>SummaryThe init command starts, stops, pauses, and resumes a logical drive initializat

Chapter 6: Management with the CLI209logdrvUsagelogdrv [-a <action>] [-l <LdId>] [-c <Ld count>] [-v]logdrv -a locate -l <LdID>

SuperTrak EX Series User Manual210Exampleslogdrvlogdrv -vlogdrv -a mod -l0 -s "readpolicy=readahead"logdrv -a locate -l2migrateUsagemigrate

Chapter 6: Management with the CLI211Examplesmigrate -d 1migrate -a start -d 1 -p 10 -l "id=0,capacity=10gb"mpUsagemp -a <action>Summa

SuperTrak EX Series User Manual212SummaryThe pdm command activates Predictive Data Migration (PDM). PDM replaces a suspect physical drive, such as a d

Chapter 6: Management with the CLI213phydrv -a online -p <PdId>phydrv -a offline -p <PdId>phydrv -a clear -t <condition type> -p <

SuperTrak EX Series User Manual214The following global settings are for physical drives that support these features:writecache= Enables or disables wr

Chapter 6: Management with the CLI2151.5gb 1.5 Gb/s3gb 3 Gb/sauto AutomaticThe following settings are only for SAS drives:readcache= Applied to SAS d

Chapter 2: Installation9Installing the SuperTrak CardThe SuperTrak EX Controller card fits into any available PCI-Express x8 slot. You can also plug t

SuperTrak EX Series User Manual216Options-a <action> Specifies the action to perform.start (Default) Starts the flash process.Note: Run only one

Chapter 6: Management with the CLI217list (Default) Displays active and paused Redundancy Checks and their status.start Starts a Redundancy Check.stop

SuperTrak EX Series User Manual218start Starts a manual Rebuild.stop Stops a Rebuild.pause Pauses a Rebuild.resume Resumes a paused Rebuild.-d <DA

Chapter 6: Management with the CLI219smartUsagesmart [-a <action>] [-p <PdId>]SummaryThe smart command runs the S.M.A.R.T. diagnostic tool

SuperTrak EX Series User Manual220A revertible hot spare can be transitioned back to spare status after it replaces a failed drive in a disk array. Se

Chapter 6: Management with the CLI221spathUsagespath [-a list] [-t <type> -p <path #>] [-c <count>]spath -a discoverspath -a chgpath

SuperTrak EX Series User Manual222stats -a clearSummaryThe stats command displays statistics of subsytem, controller, enclosure, physical drives, and

Chapter 6: Management with the CLI223list (Default) Displays information for the specified subsystem.mod Modifies subsystem settings.lock Locks the su

SuperTrak EX Series User Manual224If an initialization starts, the background synchronization pauses until the initialization has finished.Since backg

Chapter 6: Management with the CLI225transit -a resume -d <DaId> -s <SeqNo>SummaryThe transit command starts, stops, pauses, and resumes a

SuperTrak EX Series User Manual10Figure 1. SuperTrak EX4650 cardFigure 2. SuperTrak EX8650 cardBBU module connectorSuperSwap connectorActivity and Fau

SuperTrak EX Series User Manual226

227Chapter 7: Technology Background• Introduction to RAID (below)• Choosing a RAID Level (page 240)• Choosing Stripe Block Size (page 244)• Choosing S

SuperTrak EX Series User Manual228RAID 0 – StripeWhen a logical drive is striped, the read and write blocks of data are interleaved between the sector

Chapter 7: Technology Background229RAID 1 – MirrorWhen a logical drive is mirrored, identical data is written to a pair of physical drives, while read

SuperTrak EX Series User Manual230RAID 1E – Enhanced MirrorRAID 1E offers the security of mirrored data provided by RAID 1 plus the added capacity of

Chapter 7: Technology Background231RAID 5 – Block Striping with Distributed ParityRAID 5 organizes block data and parity data across the physical driv

SuperTrak EX Series User Manual232RAID 6 – Block and Double Parity StripeRAID level 6 stores dual parity data is rotated across the physical drives al

Chapter 7: Technology Background233RAID 10 – Mirror / StripeMirror/Stripe combines both of the RAID 0 and RAID 1 logical drive types. RAID 10 is simil

SuperTrak EX Series User Manual234RAID 50 – Striped Distributed ParityRAID 50 combines both RAID 5 and RAID 0 features. Data is striped across physica

Chapter 7: Technology Background235RAID 50 AxlesWhen you create a RAID 50, you must specify the number of axles. An axle refers to a single RAID 5 log

Chapter 2: Installation11 Figure 3. SuperTrak EX8654 card Figure 4. SuperTrak EX8658 cardBBU module connectorSuperSwap connectorActivity and Fault LED

SuperTrak EX Series User Manual23615 2 7,835,5,54 3,4,4,45 3,3,3,3,316 2 8,835,5,64 4,4,4,45 3,3,3,3,4RAID 50 Logical DriveNo. of Drives No. of Axles

Chapter 7: Technology Background237RAID 60 – Striping of Double ParityRAID 60 combines both RAID 6 and RAID 0 features. Data is striped across disks a

SuperTrak EX Series User Manual238RAID 60 AxlesWhen you create a RAID 60, you must specify the number of axles. An axle refers to a single RAID 6 logi

Chapter 7: Technology Background23918 2 9,936,6,64 4,4,5,519 2 9,1036,6,74 4,5,5,520 2 10,1036,7,74 5,5,5,55 4,4,4,4,4RAID 60 Logical DriveNo. of Driv

SuperTrak EX Series User Manual240Choosing a RAID LevelThere are several issues to consider when choosing the RAID Level for your logical drive. The f

Chapter 7: Technology Background241RAID 1ERecommended Applications for RAID 1E• Imaging applications • Database servers • General fileserverRAID 5Reco

SuperTrak EX Series User Manual242RAID 6Recommended applications for RAID 6:• Accounting/Financial• Database servers• Any application requiring very h

Chapter 7: Technology Background243RAID 50Recommended applications for RAID 50:• File and Application Servers• Transaction Processing• Office applicat

SuperTrak EX Series User Manual244Choosing Stripe Block SizeYou set the stripe block size, also called block size, when you create a logical drive. Wi

Chapter 7: Technology Background245• Linux operating systems with the 2.6 kernel support 64-bit LBA. For these OSes, always choose the default 512 B s

SuperTrak EX Series User Manual12Figure 5. SuperTrak EX16650 card6. Attach the other end of the SAS multi-lane cable to a SAS port on your enclosure’s

SuperTrak EX Series User Manual246Read Cache Policy• Read Cache – The read cache is enabled. • Read Ahead – The read cache and the read-ahead feature

Chapter 7: Technology Background247• 10GBTruncate – Reduces the useful capacity to the nearest 10,000,000,000-byte boundary. • GRPRounding – Uses an a

SuperTrak EX Series User Manual248Hot Spare DriveA hot spare is a physical drive that is available to a disk array but not actually a part of it. If y

Chapter 7: Technology Background249access the data as before. When migration is complete, your disk array will have a different RAID level and/or a la

SuperTrak EX Series User Manual250RAID 1A RAID 1 Source logical drive can migrate to the following Target logical drives:RAID 1EA RAID 1E Source logic

Chapter 7: Technology Background251RAID 5A RAID 5 Source logical drive can migrate to the following Target logical drives:RAID 6A RAID 6 Source logica

SuperTrak EX Series User Manual252RAID 10A RAID 10 Source logical drive can migrate to the following Target logical drives:RAID 50A RAID 50 Source log

Chapter 7: Technology Background253RAID 60A RAID 60 Source logical drive can migrate to the following Target logical drives:Ranges of Disk Array Expan

SuperTrak EX Series User Manual254Note that once you create your logical drive, you cannot change the size of the sectors. Nor can you increase the nu

Chapter 7: Technology Background255Media PatrolMedia Patrol is a routine maintenance procedure that checks the magnetic media on each physical drive.

Chapter 2: Installation13For SuperTrak EX8654 and EX8658, note that only the interior SAS Port Phys have individual LED pins.Figure 7. Individual LED

SuperTrak EX Series User Manual256the bad sector remapping table, which has a capacity of 512 reassigned blocks and 1024 error blocks.When the table f

Chapter 7: Technology Background257• The physical drive in channel 4 is a revertible spare drive.The physical drive in channel 2 fails. The disk array

SuperTrak EX Series User Manual258Automatic TransitionAt this juncture, you would replace the failed drive in channel 2 with a new drive of the same o

Chapter 7: Technology Background259The physical drive in channel 2 fails. The disk array becomes degraded and its logical drives go critical. The Supe

SuperTrak EX Series User Manual260

261Chapter 8: Troubleshooting• Problem Reports from SuperTrak• Buzzer (page 261)• LEDs (page 261)•BIOS (page263)• Problems Reported in WebPAM PRO (pag

SuperTrak EX Series User Manual262Global LED DisplayGlobal LEDs glow in response to Logical Drive status.Direct LED DisplayDirect LEDs, glow and blink

Chapter 8: Troubleshooting263BIOSThe problem is first reported in the SuperTrak BIOS screen when you boot your PC or server, as shown below. Figure 1.

SuperTrak EX Series User Manual264 Figure 2. SuperTrak BIOS screen, logical drive offlineIf the SuperTrak BIOS detects an Offline logical drive, the B

Chapter 8: Troubleshooting265Problems Reported in WebPAM PROOpening WebPAM PROIf WebPAM PRO is not running, do the following actions:1. Open WebPAM PR

SuperTrak EX Series User Manual14Connecting SuperTrak to a SuperSwap EnclosureIf you are using Promise SuperSwap enclosures:1. Attach SAS fanout cable

SuperTrak EX Series User Manual266• Keeps a record in the Event Log (below)

Chapter 8: Troubleshooting267Critical & Offline Logical DrivesA fault-tolerant logical drive—RAID 1, 1E, 5, 6, 10, 50, or 60—goes critical when a

SuperTrak EX Series User Manual268 Figure 3. Physical Drive Management screenIn the example above, there is no physical drive for ID 3. Assuming you i

Chapter 8: Troubleshooting269Salvaging Physical DrivesPhysical drives can develop problems that make them unsuitable for service in a logical drive. T

SuperTrak EX Series User Manual270Rebuilding a Disk Array AutomaticallyWhen you rebuild a disk array, you are actually rebuilding the data onto a repl

Chapter 8: Troubleshooting2712. Click the Disk Arrays icon. 3. Click the Disk Array icon. If there are multiple disk arrays, choose the icon with

SuperTrak EX Series User Manual272Recovering from a Blank ScreenOccasionally, while you are performing a RAID management operation using WebPAM PRO, y

273Chapter 9: Support• Frequently Asked Questions (below)• Contacting Technical Support (page 277)• Limited Warranty (page 280)• Returning the Product

SuperTrak EX Series User Manual274How can I change the resources that the SuperTrak uses? The SuperTrak EX Series Controllers are fully PnP. This mean

Chapter 9: Support275I already have an array on a Promise FastTrak controller. Can I move that array to my new SuperTrak EX Series controller? No. The

Chapter 2: Installation15SAS Connections and ID NumbersThe table below correlates the ranges of Enclosure IDs and Physical Drive IDs, that appear in t

SuperTrak EX Series User Manual276are categorized as a SCSI device. This allows you to set the boot sequence in your BIOS setup utility to boot from S

Chapter 9: Support277Contacting Technical SupportPromise Technical Support provides several support options for Promise users to access information an

SuperTrak EX Series User Manual278GermanyItalyTaiwan E-mail Support e-Support On-LineFax Technical Support +49 0 2 31 56 76 48 29Attn: Technical Suppo

Chapter 9: Support279China E-mail Support e-Support On-LineFax Support+86 10 8857 8015 Attn: Technical SupportPhone Support +86 10 8857 8085 or 8095

SuperTrak EX Series User Manual280Limited WarrantyPromise Technology, Inc. (“Promise”) warrants that this product, from the time of the delivery of th

Chapter 9: Support281Promise DOES NOT WARRANT that any product is free from errors or that it will interface without problems with your computer syste

SuperTrak EX Series User Manual282Returning the Product For RepairIf you suspect a product is not working properly, or if you have any questions about

Chapter 9: Support283You are responsible for the cost of insurance and shipment of the product to Promise. Note that damage incurred due to improper t

SuperTrak EX Series User Manual284

285Appendix A: Partition and FormatIn order for your operating system to recognize and work with the physical drives attached to your SuperTrak EX Con

NoticesiiiRadio Frequency Interference StatementThis equipment has been tested and found to comply with the limits for a Class B digital device, pursu

SuperTrak EX Series User Manual16In WebPAM PRO, the Host PC appears as Enclosure 1. The drives on SAS Port Phys 1-4 are numbered 1 to 4. The drives on

SuperTrak EX Series User Manual2863. Click the Next button to start the Wizard.4. In the following windows, choose Disk 1 to Initialize. Do not choose

Appendix A: Partition and Format2876. Click the Next button to start the wizard.7. In the following windows, do the following actions. Click Next to m

SuperTrak EX Series User Manual288When formatting is complete, your logical disk will appear as a hard drive in the Disk Management window (above) and

289Appendix B: Upgrades• Updating SuperTrak BIOS and Firmware (page 289)• Updating WebPAM PRO (page 290)Updating SuperTrak BIOS and FirmwareFollow thi

SuperTrak EX Series User Manual290Updating WebPAM PROFollow this procedure to upgrade the WebPAM PRO Software on your PC or server.Downloading the Web

291Appendix C: Battery Backup UnitThe Battery Backup Unit (BBU) maintains power to the cache on the SuperTrak EX Controller card, when a power failure

SuperTrak EX Series User Manual292Installing the BBU To install the BBU onto your SuperTrak EX Controller card in the Host PC:1. Power down your syste

Appendix C: Battery Backup Unit293 Figure 2. BBU module connectors on EX4650. Other models are similar 8. From the opposite side of the SuperTrak EX C

SuperTrak EX Series User Manual29410. Replace the screw holding the SuperTrak EX Controller card to the system case.11. Attach the SAS multi-lane cabl

295Appendix D: LED Backplane Connections• Schematic Diagrams (below)• Direct LED Display (page 297)• Aggregate LED Display (page 297)• Global LED Disp

Chapter 2: Installation17Choosing the Physical DrivesThe SuperTrak EX Controller card supports:• SAS physical drives• SATA 3.0-Gb/s physical drives• S

SuperTrak EX Series User Manual296 Figure 2. SuperTrak fault and activity LED connectionsFor LED status and behavior information, see the tables on th

Appendix D: LED Backplane Connections297Direct LED DisplayDirect LEDs, glow and blink in response to the SuperTrak’s firmware status.For more informat

SuperTrak EX Series User Manual298Global LED DisplayGlobal LEDs glow in response to Logical Drive status.When a Global LED glows amber or red, you mus

299IndexNumerics10GBTruncate 2472 TB limitation 245AAbout This Manual 1Adaptive Writeback Cache 145, 246addhost 122subsystem 122Agent, WebPAM PRO 38,

SuperTrak EX Series User Manual300CLI, cont.installFreeBSD 36Linux 29VMware 37Windows 23notes, conventions 189open 28, 185start 28, 185Client/Server,

Index301drivers, cont.Windows Server 2008 66Windows Vista 68Windows XP 72Eemailmessages 265service settings 127status 126test 128enableAuto Rebuild 13

SuperTrak EX Series User Manual302informationbattery 145buzzer 147controller 142disk array 92, 163enclosure 148host 130logical drive 95, 183logical dr

Index303degraded 172delete 98, 166information 95, 172, 173, 183initialization 97, 162, 166, 175, 247list 95list of all 182locate 173, 182name or alias

SuperTrak EX Series User Manual304physical drivealias 152capacity 90capacity coercion 144, 246configuration status 151find failed 267, 268global setti

Index305returning product for repair 282revertible spare drive 170, 178, 179, 248runbackground activity 138Media Patrol 138Redundancy Check 176runtime

SuperTrak EX Series User Manual18Creating a Logical DriveYou can use the SuperBuild™ Configuration Utility to create a logical drive with the attached

SuperTrak EX Series User Manual306spare drive, cont.list 99, 178physical drive ID 99revertible 100, 178, 179settings 100, 180spare check 181status 99,

Index307Transitionautomatic 258defined 256disk array 170manual 258settings 137transport, prepare disk array 171Tree View 113Uupdate firmware 124, 132u

SuperTrak EX Series User Manual308WebPAM PRO, cont.disk array, cont.PDM 169prepare for transport 171rebuild 168, 270settings 164transition 170display

Index309WebPAM PRO, cont.usercreate 120delete 120interface 112name 59, 111password 119privileges 124, 130settings 118Utility Server 38, 129Web Server

SuperTrak EX Series User Manual310

Chapter 2: Installation193. Press the arrow keys to highlight Disk Array Management and press Enter.The Disk Array Management screen appears.4. Highli

SuperTrak EX Series User Manual207. Highlight Return to Previous Menu and press Enter.The Main Menu appears.8. Highlight Logical Drive Management and

Chapter 2: Installation2111. Highlight Next Step and press Enter.The Create Logical Drive Step 2/2 screen appears.12. To change the RAID Level, highli

SuperTrak EX Series User Manual2217. To change the Write Cache Policy, highlight Write Cache Policy and press Enter.Highlight your choice of Write Thr

Chapter 2: Installation23Installing the CLIThe Command Line Interface (CLI) provides rapid setup of disk arrays and logical drives. You can also manag

SuperTrak EX Series User Manual245. In the License Agreement dialog box, choose the I accept... option, then click the Next button.Figure 13. License

Chapter 2: Installation256. In the Choose Destination Location dialog box, you can:• Accept the default installation folder (recommended)• Specify a d

SuperTrak EX Series User Manualiv

SuperTrak EX Series User Manual267. In the Setup type dialog box, check the box if you only want to create desktop shortcut (right) for the current us

Chapter 2: Installation278. In the Ready to Install dialog box, click the Install button to continue.Figure 16. Ready to Install dialog box

SuperTrak EX Series User Manual289. In the Install Complete dialog box, click the Finish button to exit the installer.Figure 17. Install Complete dial

Chapter 2: Installation29Installing onto LinuxFor Linux PCs, Promise offers two different binary files:• WebPAM PRO and CLI – Installs either or both

SuperTrak EX Series User Manual305. In the Introduction dialog box, click the Next button to proceed with installation.Figure 18. Introduction dialog

Chapter 2: Installation316. In the License Agreement dialog box, choose the I accept... option, then click the Next button.Figure 19. License Agreemen

SuperTrak EX Series User Manual327. When the Choose Install Folder dialog box appears, you can:• Accept the default installation folder (recommended)•

Chapter 2: Installation338. In the Pre-Installation Summary dialog box, click the Install button to continue.Figure 21. Pre-Installation Summary dialo

SuperTrak EX Series User Manual349. In the Install Complete dialog box, click the Next button to continue.Figure 22. Install Compete dialog box

Chapter 2: Installation3510. In the Register On-line dialog box, click the Done button to exit the installerFigure 23. Register On-line dialog boxWith

vContentsChapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1About This Manual . . . . . . . . . . . .

SuperTrak EX Series User Manual36Installing the CLI onto FreeBSDPCs running FreeBSD do not support WebPAM PRO, therefore they cannot use the WebPAM PR

Chapter 2: Installation37Installing the CLI onto VMwareThe VMware virtualization platform does not support WebPAM PRO, therefore they cannot use the W

SuperTrak EX Series User Manual38Installing WebPAM PROWeb-Based Promise Array Management—Professional (WebPAM PRO) software provides a browser-based g

Chapter 2: Installation39• Windows Server 2003 SP1, SP2; R2 (32 or 64 bit)• Windows XP Professional SP2, SP3 (32 or 64 bit)• Red Hat Enterprise Linux

SuperTrak EX Series User Manual40Go to one of the following procedures:• “Installing WebPAM PRO onto Windows” on page 40.• “Installing WebPAM PRO onto

Chapter 2: Installation415. In the License Agreement dialog box, choose the I accept... option, then click the Next button.Figure 25. License Agreemen

SuperTrak EX Series User Manual426. In the Setup Type dialog box, choose the option you prefer:• Typical – Installs the Agent, Server, and CLI. Recomm

Chapter 2: Installation437. Optional. If you chose the Custom option, the Select Features dialog box appears. Choose any combination of three options:

SuperTrak EX Series User Manual448. In the Choose Destination Location dialog box, you can:• Accept the default installation folder. Recommended for m

Chapter 2: Installation459. In the WebPAM PRO Server dialog box, check the box to select SSL security.External SSL Security – Applies security to all

SuperTrak EX Series User ManualviChapter 3: Installing Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63Driver Installation Me

SuperTrak EX Series User Manual4610. In the Setup type dialog box, check the box if you only want to create desktop shortcut (right) for the current u

Chapter 2: Installation4711. In the Ready to Install dialog box, click the Install button to continue.Figure 31. Ready to Install dialog box

SuperTrak EX Series User Manual4812. In the Install Complete dialog box, click the Finish button to exit the installer.Figure 32. Install Complete dia

Chapter 2: Installation49Installing WebPAM PRO onto LinuxTo install WebPAM PRO onto your Linux-based PC or server:1. Boot the PC or server, log in as

SuperTrak EX Series User Manual50Figure 33. Introduction dialog box

Chapter 2: Installation516. In the License Agreement dialog box, choose the I accept... option, then click the Next button.Figure 34. License Agreemen

SuperTrak EX Series User Manual527. In the Choose Install Product dialog box, choose any combination of three options:• WebPAM PRO Utility Server – On

Chapter 2: Installation538. When the Choose Install Folder dialog box appears, you can:• Accept the default installation folder. Recommended for most

SuperTrak EX Series User Manual549. In the SSL Security Options dialog box, check the box to select SSL security.External SSL Security – Applies secur

Chapter 2: Installation5510. In the Pre-Installation Summary dialog box, click the Install button to continue.Figure 38. Pre-Installation Summary dial

ContentsviiChapter 3: Installing Drivers, cont.VMware ESX Server 3.0.2, 3.5.0 . . . . . . . . . . . . . . . . . . . . . . . . . . .82New OS Installati

SuperTrak EX Series User Manual5611. In the Install Complete dialog box, click the Next button to continue.Figure 39. Install Compete dialog box

Chapter 2: Installation5712. In the Register On-line dialog box, click the Done button to exit the installerFigure 40. Register On-line dialog boxWith

SuperTrak EX Series User Manual58Logging into WebPAM PROYou can log into WebPAM PRO in either of two ways:• Logging in at the Host PC (page 58)• Loggi

Chapter 2: Installation59Together, your entry looks like this:https://192.168.10.228:8443/promiseLogin ScreenWhen the opening screen appears:1. Type a

SuperTrak EX Series User Manual60Setting up WebPAM PROThe first time you use WebPAM PRO, you must add the Host PC so that WebPAM PRO will recognize it

Chapter 2: Installation61Figure 43. Add Subsystem/Host tab4. Click the Submit button.The newly added host appears in the Tree, on the left side of the

SuperTrak EX Series User Manual62

63Chapter 3: Installing DriversFollowing are installation procedures for the SuperTrak drivers for Windows, Linux, and FreeBSD included on the softwar

SuperTrak EX Series User Manual64.Driver Installation MediaWindowsIf your Windows PC does not have a floppy drive, copy the driver file to a CD or a U

Chapter 3: Installing Drivers65Linux and FreeBSDFor FreeBSD, start with a diskette. For Linux, choose the medium that works for your system.If your Li

SuperTrak EX Series User ManualviiiChapter 4: SuperBuild™ Utility, cont.Working with Time Sync . . . . . . . . . . . . . . . . . . . . . . . . . . .

SuperTrak EX Series User Manual66Windows Server 2008New OS InstallationThe following details the installation of the SuperTrak EX Series RAID Controll

Chapter 3: Installing Drivers67Existing SystemAfter installing the SuperTrak EX Series RAID Controller card and rebooting your system, Windows Server

SuperTrak EX Series User Manual68Windows VistaNew OS InstallationThe following details the installation of the SuperTrak EX Series RAID Controller dri

Chapter 3: Installing Drivers69Existing SystemAfter installing the SuperTrak EX Series RAID Controller card and rebooting your system, Windows Vista s

SuperTrak EX Series User Manual70Windows Server 2003New OS InstallationThe following details the installation of the SuperTrak EX Series RAID Controll

Chapter 3: Installing Drivers71Existing SystemAfter installing the SuperTrak EX Series RAID Controller card and rebooting your system, Windows Server

SuperTrak EX Series User Manual72Windows XPNew OS InstallationThe following details the installation of the SuperTrak EX Series RAID Controller driver

Chapter 3: Installing Drivers73Existing SystemAfter installing the SuperTrak EX Series RAID Controller card and rebooting your system, Windows XP setu

SuperTrak EX Series User Manual74Red Hat Linux Enterprise 4.4, 4.5, 4.6, 4.7New OS Installation1. Start the RedHat Linux Installation by booting from

Chapter 3: Installing Drivers75Fedora Core 6New OS Installation1. Start the Fedora Core Installation by booting from the install CD.2. At the “Welcome

ContentsixChapter 5: Management with WebPAM PRO, cont.Managing Software Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126Viewing S

SuperTrak EX Series User Manual76Fedora Core 7, 8New OS Installation1. Start the Fedora Core Installation by booting from the install CD.2. At the “We

Chapter 3: Installing Drivers77openSUSE 10.2, 10.3, 10.5, 11New OS Installation1. Start the SUSE Linux Installation by booting from the install CD. 2.

SuperTrak EX Series User Manual78SLES 10, 10 SP1, 10 SP2New OS Installation1. Start the SLES Linux Installation by booting from the install CD. 2. As

Chapter 3: Installing Drivers79Miracle Linux 4New OS Installation1. Start the Miracle Linux Installation by booting from the install CD. 2. At the “As

SuperTrak EX Series User Manual80FreeBSD 6.1, 6.2, 6.3, 7.0New OS Installation1. Start the FreeBSD Installation by booting from the install CD.2. When

Chapter 3: Installing Drivers815. After those commands finish, type the following command and press Enter.umount /cdrom6. Remove the USB device.7. Pre

SuperTrak EX Series User Manual82VMware ESX Server 3.0.2, 3.5.0New OS Installation1. Download the VMware driver ISO image from the Promise Support Web

Chapter 3: Installing Drivers838. Remove the CD from the CD-ROM.Note: If the driver did not load after the server rebooted, try one of the following a

SuperTrak EX Series User Manual84

85Chapter 4: SuperBuild™ Utility• SuperTrak BIOS (below)• Accessing the Main Menu (page 88)• Selecting a Controller (page 89)• Viewing Controller Info