Promise Technology VTRAK M610p Manual

VTRAKM610pProduct ManualVersion 1.0

VTrak M610p Product ManualxChapter 5: Management with the CLU, continuedWorking with Software Management, continuedMaking SNMP Settings . . . . . . .

VTrak M610p Product Manual882. Click the Enclosures icon. 3. Click the Enclosure icon. 4. Click the Physical Drives icon. 5. Click the Global Se

Chapter 4: Management with WebPAM PROe89• DMA ModeSee “Making Global Physical Drive Settings” on page 87.Viewing Physical Drive StatisticsTo view phys

VTrak M610p Product Manual90Be sure you have corrected the condition by a physical drive replacement, rebuild operation, etc., first. Then clear the c

Chapter 4: Management with WebPAM PROe912. Click the Enclosures icon. 3. Click the Enclosure icon. 4. Click the Physical Drives icon. 5. Click o

VTrak M610p Product Manual92Managing Disk ArraysDisk Array Management includes the following functions:• Viewing Disk Arrays (page 92)• Creating a Dis

Chapter 4: Management with WebPAM PROe93Creating a Disk Array – AutomaticThe Disk Array Automatic Creation option enables you to create a new disk arr

VTrak M610p Product Manual943. Click the Create tab in Management View. 4. From the Create tab dropdown menu, select Express. 5. Check the boxes to se

Chapter 4: Management with WebPAM PROe95when you create the disk array. If you select less than the total available capacity, you can use the remainin

VTrak M610p Product Manual9614. Specify a Sector size from the dropdown menu.512 B, 1 KB, 2 KB, and 4 KB are available. 512 B is the default. 15. Spec

Chapter 4: Management with WebPAM PROe976. In the confirmation box, type the word confirm in the field provided. 7. Click the OK button. The selected

ContentsxiChapter 7: Technology Background . . . . . . . . . . . . . . . . . . . . . . . .189Introduction to RAID . . . . . . . . . . . . . . . . .

VTrak M610p Product Manual98Making Disk Array SettingsTo make Disk Array settings:1. Click the Subsystem icon in Tree View. 2. Click the Disk Arrays

Chapter 4: Management with WebPAM PROe99The choices are 64 KB, 128 KB, 256 KB, 512 KB, and 1 MB. 64 KB is the default. See “Choosing Stripe Size” on p

VTrak M610p Product Manual1004. Click the Delete LD tab in Management View. 5. Check the box to the left of the logical drive you want to delete. 6. C

Chapter 4: Management with WebPAM PROe10111. Click the Update button.The logical drive changes to reflect your choices.12. Update other logical drives

VTrak M610p Product Manual102To view more information, click the Rebuild on PDx link.To set Rebuild priority, see “Making Background Activity Settings

Chapter 4: Management with WebPAM PROe103Transitioning a Disk ArrayTransition is the process of replacing a revertible spare drive that is currently p

VTrak M610p Product Manual1043. Click the Disk Array icon. 4. Click the Transport tab in Management View. 5. Click the Submit button. 6. In the conf

Chapter 4: Management with WebPAM PROe105Managing Logical DrivesLogical drives are made from disk arrays. In the Tree, you can see a graphic represent

VTrak M610p Product Manual106However, the logical drive has lost redundancy (fault tolerance). You must determine the cause of the problem and correct

Chapter 4: Management with WebPAM PROe107Viewing Logical Drive StatisticsTo view information for a single logical drive:1. Click the Subsystem icon

VTrak M610p Product ManualxiiChapter 8: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .213VTrak is Beeping . . . . . .

VTrak M610p Product Manual108because there may be residual data the logical drives left behind from earlier configurations. For this reason, Initializ

Chapter 4: Management with WebPAM PROe1093. Click the icon of the logical drive you want to Initialize. You can also start Redundancy check from the

VTrak M610p Product Manual110Table Definitions• Read Check Table – Contains a list of read errors for this logical drive. • Write Check Table – Contai

Chapter 4: Management with WebPAM PROe111Managing Spare DrivesWhen a physical drive in a disk array fails and a spare drive of adequate capacity is av

VTrak M610p Product Manual1123. Click the Spare Drive icon. In Management View, the Enclosure Front View diagram appears with the location of the sp

Chapter 4: Management with WebPAM PROe113Deleting Spare DriveTo delete a spare drive:1. Click the Subsystem icon in Tree View. 2. Click the Spare Dr

VTrak M610p Product Manual114Running Spare CheckSpare Check verifies the operational status of your spare drives. You can also schedule a Spare Check.

Chapter 4: Management with WebPAM PROe115Working with the Logical Drive SummaryThe Logical Drive Summary displays a list of all logical drives in the

VTrak M610p Product Manual116

117Chapter 5: Management with the CLUThis chapter covers the following topics:For information about VTrak’s audible alarm and LEDs, see “Chapter 8: Tr

1Chapter 1: Introduction to VTrakThis chapter covers the following topics:• About This Manual (below)• VTrak Overview (page 2)• Architectural Descript

VTrak M610p Product Manual118Logging into the CLUThere are two connections methods for the CLU:• Serial – Requires a null-modem cable to connect the s

Chapter 5: Management with the CLU119Figure 4. The CLU main menuQuick Setup – A sequence of four steps to setup System Date & Time, Management Por

VTrak M610p Product Manual120Additional Info and Management – Spare Drives, LUN Mapping, User management, EMail, SLP, Webserver, Telnet, SNMP, CIM, an

Chapter 5: Management with the CLU121Running Quick SetupQuick Setup is discussed under “Setting up the Serial Connection” on page 19.

VTrak M610p Product Manual122Managing the SubsystemSubsystem Management includes the following functions:• Setting an Alias for the Subsystem (page 12

Chapter 5: Management with the CLU1234. Highlight Lock and press Enter.Resetting the LockTo reset the lock with a new time:1. From the Main Menu, high

VTrak M610p Product Manual124Managing the ControllersController Management includes the following functions:• Viewing Controller Information (page 124

Chapter 5: Management with the CLU1255. Make the following settings as required:• Type and alias into the Alias field.Maximum of 48 characters. Use le

VTrak M610p Product Manual126Managing the EnclosureEnclosure Management includes the following functions:• Viewing Enclosure Information (page 126)• V

Chapter 5: Management with the CLU1272. Highlight Enclosure Management and press Enter.3. Highlight Power Supplies and press Enter.4. Highlight Locate

VTrak M610p Product Manual2VTrak OverviewVTrak provides data storage solutions for applications where high performance and data protection are require

VTrak M610p Product Manual1284. Highlight the Temperature Warning threshold you want to change.5. Press the backspace key to erase the current value.6

Chapter 5: Management with the CLU1295. Highlight Recondition Battery and press Enter.6. Press Y to confirm.During reconditioning, Battery status can

VTrak M610p Product Manual130Managing Physical DrivesPhysical Drive Management includes the following functions:• Making Global Physical Drive Setting

Chapter 5: Management with the CLU131Viewing Advanced InformationTo view advanced information about the selected physical drive:1. From the Main Menu,

VTrak M610p Product Manual132The Force Offline/Online function appears only for physical drives that are assigned to disk arrays.To force a physical d

Chapter 5: Management with the CLU133Managing Disk ArraysDisk Array Management includes the following functions:• Creating a Disk Array (page 133)• De

VTrak M610p Product Manual134Creating a Disk Array – AutomaticTo create a disk array using the Automatic feature:1. From the Main Menu, highlight Disk

Chapter 5: Management with the CLU135Creating a Disk Array – ExpressTo create a disk array using the Express feature:1. From the Main Menu, highlight

VTrak M610p Product Manual136Creating a Disk Array – AdvancedFor more information on the choices below, see “Chapter 7: Technology Background” on page

Chapter 5: Management with the CLU13718. Review logical drive(s) you are about to create for your new array. Then do one of the following actions:• If

Chapter 1: Introduction to VTrak3Architectural DescriptionThe VTrak M610p is a parallel SCSI subsystem suitable for Direct Attached Storage (DAS).The

VTrak M610p Product Manual138Viewing Disk Array Information1. From the Main Menu, highlight Disk Array Management and press Enter.2. Highlight the dis

Chapter 5: Management with the CLU139Maximum of 32 characters. Use letters, numbers, space between words and underscore. An alias is optional.4. Press

VTrak M610p Product Manual1403. Highlight Transport and press Enter.4. Press Y to confirm.Rebuilding a Disk ArrayBefore you can rebuild, you must have

Chapter 5: Management with the CLU14110. Optional. If you want to increase capacity, highlight Capacity, press the backspace key to erase the current

VTrak M610p Product Manual142Locating a Disk ArrayThis feature helps you identify the physical drives assigned to the disk array you are working with

Chapter 5: Management with the CLU143 Deleting a Logical DriveTo delete a logical drive from a disk array:1. From the Main Menu, highlight Disk Array

VTrak M610p Product Manual144Managing Logical DrivesThe Logical Drive Management function deals with settings and functions of existing logical drives

Chapter 5: Management with the CLU1453. To set write cache policy for this disk array, highlight WritePolicy and press the spacebar to toggle between

VTrak M610p Product Manual146Running Redundancy CheckRedundancy Check is a maintenance procedure for logical drives in fault-tolerant disk arrays that

Chapter 5: Management with the CLU147Managing the Network ConnectionNetwork Management deals with network connections and settings for the Management

VTrak M610p Product Manual4• Support for the industry standard Disk Data Format (DDF from SNIA) ensures interoperability and drive roaming even among

VTrak M610p Product Manual148Managing SCSI ConnectionsSCSI Management deals with all SCSI settings and includes the following functions:• Viewing Chan

Chapter 5: Management with the CLU149Setting SCSI TerminationTo set Termination for the VTrak SCSI controller “Out” connectors:1. From the Main Menu,

VTrak M610p Product Manual150Managing Background ActivityBackground activity refers to any of several functions that take place in the background whil

Chapter 5: Management with the CLU151• PDM – Looks for bad blocks on the physical drives of disk arrays• Transition – Returns a revertible spare drive

VTrak M610p Product Manual152Working with the Event ViewerThe Event Viewer displays log of subsystem events. Events are classified as:• Runtime Events

Chapter 5: Management with the CLU1531. From the Main Menu, highlight Event Viewer and press Enter.2. Highlight NVRAM Events and press Enter.The log o

VTrak M610p Product Manual154Managing Spare DrivesSpare Drive Management includes the following functions:• Viewing a list of Spare Drives (page 154)•

Chapter 5: Management with the CLU155A revertible drive can be returned to spare status after you replace the failed drive in a disk array. See “Trans

VTrak M610p Product Manual156The results appear next to Spare Check Status.Deleting a Spare Drive 1. Highlight the spare drive you want to delete and

Chapter 5: Management with the CLU157Working with LUN MappingFor SCSI, LUN Mapping is the process of applying a LUN Map so that each channel can acces

Chapter 1: Introduction to VTrak5Foreground Activities: Disk array initialization.Physical Drive Error Recovery: Predictive Data Migration (PDM), repl

VTrak M610p Product Manual158Managing UsersUser Management includes the following functions:• Viewing User Information (page 158)• Creating a User (pa

Chapter 5: Management with the CLU159List of User Privileges• View – Allows the user to see all status and settings but not to make any changes • Main

VTrak M610p Product Manual160Changing a User’s Privilege and StatusNo user can change their own privilege or status. To change another user’s privileg

Chapter 5: Management with the CLU161Working with Software ManagementSoftware Management includes the following functions:• Making Email Settings (pag

VTrak M610p Product Manual162Making SLP SettingsBy default, SLP service is set to Automatic and its normal status is Started.To make SLP service setti

Chapter 5: Management with the CLU163Making Telnet SettingsBy default, Telnet service is set to Automatic and its normal status is Started. To make Te

VTrak M610p Product Manual1646. Press Ctrl-A to save your settings.To start, stop or restart the SNMP service, highlight Start, Stop, or Restart and p

Chapter 5: Management with the CLU165Making CIM SettingsBy default, CIM (Common Information Model [a protocol]) service is set to Automatic and its no

VTrak M610p Product Manual1661. From the Main Menu, highlight Additional Info and Management and press Enter.2. Highlight Software Management and pres

Chapter 5: Management with the CLU1673. Highlight Message Event Severity Filter and press the spacebar to change severity levels.4. Press Ctrl-A to sa

VTrak M610p Product Manual6Dimensions (H x W x D): 13.1 x 44.6 x 56.1 cm (5.2 x 17.6 x 22.1 in)Net Weight (subsystem only): 26.7 kg (58.7 lb) without

VTrak M610p Product Manual168Flashing through TFTPUse this function to flash the VTrak’s firmware. See “Updating the Firmware in the CLU” on page 178

Chapter 5: Management with the CLU169Clearing StatisticsThis function clears the statistical counts for the RAID controller, SCSI ports, physical driv

VTrak M610p Product Manual170Restoring Factory DefaultsThis function restores the factory default settings to the firmware and software items you sele

Chapter 5: Management with the CLU171Shutting Down the SubsystemThere are two methods for shutting down the subsystem. Choose one of the following pro

VTrak M610p Product Manual172Shutdown complete. It is now safe to power off the subsystem.

Chapter 5: Management with the CLU173Restarting the SubsystemThere are two methods for restarting the subsystem. Choose one of the following procedure

VTrak M610p Product Manual174Making Buzzer SettingsThis function enables the buzzer on the controller. When you first power-up the VTrak, it beeps twi

175Chapter 6: MaintenanceThis chapter covers the following topics:• Updating the Firmware in WebPAM PROe (page 175)• Updating the Firmware in the CLU

VTrak M610p Product Manual176• From the Firmware Update tab dropdown menu, select Download from TFTP Server. 6. Enter the hostname or IP address of yo

Chapter 6: Maintenance1778. When the download is completed, click the Next button.A popup message appears to warn you not to reboot the VTrak during t

7Chapter 2: VTrak InstallationThis chapter covers the following topics:• Unpacking the VTrak (below)• Mounting VTrak in a Rack (page 8)• Installing Di

VTrak M610p Product Manual178Updating the Firmware in the CLUA firmware update consists of the following actions:• Downloading the Firmware Image File

Chapter 6: Maintenance1791. From the Main Menu, highlight Additional Info and Management, and press Enter.2. Highlight Shutdown or Restart and press E

VTrak M610p Product Manual180Replacing a Power SupplyThe power supply and its fans are replaced as one unit. There are no individually serviceable par

Chapter 6: Maintenance181Replacing a Cooling Unit FanThe fan in each cooling unit is replaced as an individual part. No tools are required for this pr

VTrak M610p Product Manual182Figure 4. Loosen the thumbscrews and remove the cover 6. Lift the fan off the mounting pins and detach the electrical con

Chapter 6: Maintenance183Figure 6. Position the fan onto the mounting pins, pointed outwardBe sure the fan points outward, towards the handle.8. Place

VTrak M610p Product Manual184Replacing a Cache BatteryThe cache battery is located inside the Cooling Unit. The battery is replaced as an individual p

Chapter 6: Maintenance185Figure 9. Removing the cooling unit from the enclosure 3. Loosen the thumbscrew. A retainer keeps the thumbscrew in place.4.

VTrak M610p Product Manual186Figure 11. Removing the mounting screws and detaching the connector7. Lift the battery assembly out of the cooling unit.

Chapter 6: Maintenance187Replacing a RAID ControllerThe RAID Controller monitors and manages the logical drives. When this controller is replaced, all

VTrak M610p Product ManualiiCopyright© 2007 Promise Technology, Inc. All Rights Reserved.Copyright by Promise Technology, Inc. (Promise Technology). N

VTrak M610p Product Manual8Mounting VTrak in a RackThe M610p subsytems installs to the rack using the supplied mounting rails. You can also use your e

VTrak M610p Product Manual188Figure 13.Removing and replacing the controller This completes the controller replacement procedure.

189Chapter 7: Technology BackgroundThis chapter covers the following topics:• Introduction to RAID (below)• Choosing a RAID Level (page 198)• Choosing

VTrak M610p Product Manual190RAID 0 – StripeWhen a disk array is striped, the read and write blocks of data are interleaved between the sectors of mul

Chapter 7: Technology Background191RAID 1 – MirrorWhen a disk array is mirrored, identical data is written to a pair of drives, while reads are perfor

VTrak M610p Product Manual192RAID 1E – Enhanced MirrorRAID 1E offers the security of mirrored data provided by RAID 1 plus the added capacity of more

Chapter 7: Technology Background193RAID 5 – Block and Parity StripeRAID 5 organizes block data and parity data across the physical drives. Generally,

VTrak M610p Product Manual194RAID 6 – Block and Double Parity StripeRAID level 6 stores dual parity data is rotated across the physical drives along w

Chapter 7: Technology Background195RAID 10 – Mirror + StripeMirroring/striping combines both of the previous RAID 1 and RAID 0 disk array types. RAID

VTrak M610p Product Manual196RAID 50 – Striping of Distributed ParityRAID 50 combines both RAID 5 and RAID 0 features. Data is striped across disks as

Chapter 7: Technology Background197RAID 50 ArrayNo. of Drives No. of Axles Drives per Axle623,3723,4824,4924,533,3,310 2 5,533,3,411 2 5,633,4,412 2 6

Chapter 2: VTrak Installation9Figure 2. Rack mount assembly diagramInside of postRack front postRail attaching screw(not included)Rail adjustment scre

VTrak M610p Product Manual198Choosing a RAID LevelThere are several issues to consider when choosing the RAID Level for your VTrak disk array. The fol

Chapter 7: Technology Background199RAID 1ERecommended Applications for RAID 1E• Imaging applications • Database servers • General fileserverRAID 5Reco

VTrak M610p Product Manual200RAID 10Recommended Applications for RAID 10• Imaging applications • Database servers • General fileserverRAID 50Recommend

Chapter 7: Technology Background201Choosing Stripe SizeStripe Size, also called “Stripe Block Size”, refers to the size of the data blocks written to,

VTrak M610p Product Manual202• Linux operating systems with the 2.6 kernel support 64-bit LBA. For these OSes, always choose the default 512 B sector

Chapter 7: Technology Background203• Read Ahead – The read cache and the read-ahead feature are enabled. Read-ahead anticipates the next read and perf

VTrak M610p Product Manual204Capacity CoercionThis feature is designed for fault-tolerant logical drives (RAID 1, 1E, 5, 10, 50, and 60). It is genera

Chapter 7: Technology Background205Hot Spare Drive(s)A hot spare is a disk drive that is connected to the disk array system but is not assigned as a m

VTrak M610p Product Manual206before. When migration is complete, your disk array will have a different RAID level and/or a larger capacity.Different t

Chapter 7: Technology Background207Ranges of Disk Array ExpansionThe Windows 2000 and Windows XP (32-bit) operating systems support a 10-byte LBA form

VTrak M610p Product Manual10Installing Disk DrivesYou can populate the VTrak with 3.5-inch, 1.5 Gb or 3.0 Gb SATA drives. For optimal performance, ins

VTrak M610p Product Manual208Note that once you create your logical drive, you cannot change the size of the sectors. Nor can you increase the number

Chapter 7: Technology Background209Unlike Synchronization and Redundancy Check, Media Patrol is concerned with the condition of the media itself, not

VTrak M610p Product Manual210When the table fills to a specified percentage of its capacity, PDM triggers a migration of data from the suspect drive (

Chapter 7: Technology Background211ExampleFollowing is an example to explain the Transition function.In the example above, there is a four-drive RAID

VTrak M610p Product Manual212There is no spare drive at this moment. Even if physical drive 5 is of adequate capacity, it has not been designated as a

213Chapter 8: TroubleshootingThis chapter covers the following topics:• VTrak is Beeping (page 214)• LEDs Display Amber or Red (page 215)• CLU Reports

VTrak M610p Product Manual214VTrak is BeepingVTrak’s alarm has five different patterns, as shown below. Figure 1. Audible alarm sound pattersWhen you

Chapter 8: Troubleshooting215LEDs Display Amber or RedFront PanelWhen the power is switched on, the LEDs on the front of the VTrak will light up. Fig

VTrak M610p Product Manual216See page 175 for more information about field-replaceable components. See page 239 for a discussion of critical and offli

Chapter 8: Troubleshooting217See “Critical & Offline Disk Arrays” on page 239 for a discussion of rebuilding and failed disk drives.Back of Enclos

Chapter 2: VTrak Installation11Install all of the drive carriers into the VTrak enclosure to ensure proper airflow, even if you do not populate all th

VTrak M610p Product Manual218Figure 4. Fan LED Under normal conditions, the power supply and fan LEDs should display green.To check a component’s inst

Chapter 8: Troubleshooting219If the Controller Status LED is amber, restart the VTrak. See “Restarting the Subsystem” on page 77 or page 173.If the Co

VTrak M610p Product Manual220CLU Reports a ProblemThe CLU reports information passively—you must determine which functions to check based on the sound

Chapter 8: Troubleshooting221Checking a Reported ComponentIn this example, let us check disk array status. 1. Open the CLU. 2. Highlight Disk Array Ma

VTrak M610p Product Manual222WebPAM PROe Reports a ProblemWebPAM PROe aids in troubleshooting your logical drives and enclosure by continuous monitori

Chapter 8: Troubleshooting223Figure 8. The Event Log• Keeps a record in the Event Log.• Displays full information in Management View.Figure 9. A faile

VTrak M610p Product Manual224Also see these troubleshooting topics:• “Event Notification Response” on page 225• “Critical & Offline Disk Arrays” o

Chapter 8: Troubleshooting225Event Notification ResponseWhen you select Event Notification, WebPAM PROe sends popup and/or email messages regarding it

VTrak M610p Product Manual226Battery capacity is normal Normal.Battery is discharging Battery is undergoing reconditioning.Battery is charging Battery

Chapter 8: Troubleshooting227Blowers have been removedReinstall the cooling unit(s). If the blowers does not turn, replace the blowers. See page 181.B

VTrak M610p Product Manual12 Figure 5. SATA Disk Drives mount at the front of the carrierSerial ATA Disk Drive

VTrak M610p Product Manual228Disk array settings have been changedThe user successfully logical drive settings. See page 98.Drive Interface Controller

Chapter 8: Troubleshooting229Host Interface ControllerHost-interface controller has detected bus resetThe initiator sent a reset command. If this mess

VTrak M610p Product Manual230Logical drive initialization has pausedInitialization paused because of user intervention, schedule or a higher priority

Chapter 8: Troubleshooting231Media patrol is stopped Media patrol stopped because of user intervention, schedule or the logical drive was deleted or w

VTrak M610p Product Manual232PDM is stopped PDM stopped because of user intervention, schedule or the logical drive was deleted or went critical or of

Chapter 8: Troubleshooting233Physical disk negotiation speed is decreased.Disk drive had to reduce its data rate. If this message appears repeatedly,

VTrak M610p Product Manual234PSU 12V/5V/3.3V power is within the rangeNormal.PSU FansPSU fan has turned on. Normal.PSU fan has turned off. Verify that

Chapter 8: Troubleshooting235Migration has detected/cleared stale NV WatermarkWatermarks are progress markers left as the result of interrupted RAID m

VTrak M610p Product Manual236Redundancy Check is stoppedRedundancy Check stopped because of user intervention, schedule or the logical drive was delet

Chapter 8: Troubleshooting237SMARTSMART error is received A disk drive reported a SMART error. If this message appears repeatedly, replace the disk dr

Chapter 2: VTrak Installation13Making Management and Data ConnectionsConfiguring Direct Attached StorageThis arrangement requires:• A network switch•

VTrak M610p Product Manual238Synchronization is aborted due to an internal error.System resources are low. Reduce system load or restart the VTrak. Se

Chapter 8: Troubleshooting239Critical & Offline Disk ArraysA fault-tolerant disk array—RAID 1, 1E, 5, 10, and 50—goes critical when a disk drive i

VTrak M610p Product Manual240After the disk array rebuilds itself using the spare drive, you must replace the failed drive.To set up a spare drive, se

Chapter 8: Troubleshooting241Figure 10.Drive carrier LEDsDuring rebuilding, you can still read and write data to the logical drive. However, fault tol

VTrak M610p Product Manual242Incomplete ArrayAn incomplete array results from a physical drive that fails or becomes missing during:• RAID level migra

Chapter 8: Troubleshooting243Physical Drive ProblemsPhysical Drive OfflineCheck the drive for: • PFA Condition – Caused by a bad block or sector.See “

VTrak M610p Product Manual244If a physical drive fails during a transport, or you do not move all of the physical drives to their new locations, WebPA

Chapter 8: Troubleshooting245Enclosure ProblemsWebPAM PROe displays yellow !s red Xs in Tree View to identify components that need attention.When

VTrak M610p Product Manual246OverheatingOverheating is a potentially serious condition because the excessively high temperatures can lead to disk driv

Chapter 8: Troubleshooting247 Power SuppliesVTraks are equipped with redundant power supplies. The advantage of dual power supplies is that, should on

VTrak M610p Product Manual14 Figure 6. VTrak M610p DAS connectionsMgmtCONSOLEPC/ServerVTrakNetwork SwitchIn connectorSCSI Channel(1 of 2)Management Po

VTrak M610p Product Manual248Connection ProblemsWhen you install your Promise product following the instructions in the Quick Start Guide and this Pro

Chapter 8: Troubleshooting249your network. The VTrak becomes a node on your network like any other PC, server or other component with an IP address. V

VTrak M610p Product Manual250The VTrak RAID subsystem is sensitive to the presence of other devices on the SCSI chain. Do not connect other devices to

Chapter 8: Troubleshooting251Browser Does Not Connect to WebPAM PROeIf you successfully setup and connected to WebPAM PROe, then suddenly you can no l

VTrak M610p Product Manual252Unsaved Data in the Controller CacheAn LED (marked with the icon) is provided to inform you that there is data in the c

253Chapter 9: SupportThis chapter covers the following topics:• Frequently Asked Questions (below)• Contacting Technical Support (page 255)• Limited W

VTrak M610p Product Manual254WebPAM connection was working OK. But later on, it timed out. What do I do now?The network condition can time-out for sev

Chapter 9: Support255How can I be sure everything is working OK on the VTrak?Locally: The VTrak enclosure has LEDs on the front to monitor the status

VTrak M610p Product Manual256United StatesThe Netherlands GermanyE-mail Support e-Support On-LineFax Support (408) 228-1097 Attn: Technical SupportPh

Chapter 9: Support257ItalyTaiwan China E-mail Support e-Support On-LineFax Support 0039 06 367 12400 Attn: Technical SupportPhone Support 0039 06 367

Chapter 2: VTrak Installation15Making Serial Cable ConnectionsThe RS-232 Serial connection enables the Command Line Interface (CLI) and Command Line U

VTrak M610p Product Manual258Limited WarrantyPromise Technology, Inc. (“Promise”) warrants that for three (3) years from the time of the delivery of t

Chapter 9: Support259No other document, statement or representation may be relied on to vary the terms of this limited warranty.Promise’s sole respons

VTrak M610p Product Manual260The technician will assist you in determining whether the product requires repair. If the product needs repair, the Techn

261Appendix A: Useful InformationThe appendix covers the following topics:• SNMP MIB Files (page 261)SNMP MIB FilesPromise supplies six MIB files to i

VTrak M610p Product Manual262

263IndexNumerics10GB Truncate 80, 125, 2042 TB Limitation 202, 254Aabout this manual 1adaptive writeback cache 81, 125adaptive writeback cache, define

VTrak M610p Product Manual264Command Line Utility (CLU) 19, 253command queuing, physical drives 88, 130configuration status, physical drive 88connecti

Index265disk array, cont.settings 98, 138, 139synchronizing 97, 138transition 103transport 103, 139transport ready 97, 138view 92disk drivesinstalling

VTrak M610p Product Manual266Group Rounding 81, 125, 204Hheartbeat LED 215hot spare drive 205, 239Iimport user database 72incomplete array 139, 242inc

Index267log in, cont.WebPAM PROe 24, 34log outCLU 120WebPAM PROe 30, 41logical drivealias 29, 95, 107, 136capacity 29, 95, 98, 136, 142check table 109

VTrak M610p Product Manual16Connecting the PowerPlug the power cords and switch on both power supplies on. When the power is switched on, the LEDs on

VTrak M610p Product Manual268password, cont.CLU 159WebPAM PROe 25, 34, 55Pause On Error 109, 146Pause on Error 50PDM 47, 95, 102, 136, 139, 141, 142,

Index269RAID levelschoosing 198RAID 0 190, 198RAID 1 191, 198RAID 10 195, 200RAID 1E 192, 199RAID 5 193, 199RAID 50 196, 200RAID 6 194, 199read cachep

VTrak M610p Product Manual270runtime event log 44, 152, 220SSATA disk drive, install 12scheduling background activities 49screws, counter-sink 11SCSIC

Index271status, cont.subsystem lock 50, 122Storage Network 42stripe level migration reported event 237stripe size 29, 95, 98, 136, 142stripe size, def

VTrak M610p Product Manual272Vviewbackground activities 46controllers 78disk arrays 92enclosure 82list of all logical drives 115lock status 50physical

Chapter 2: VTrak Installation17If there is no disk drive in the carrier, the Disk Status LED and the Power/Activity LED will remain dark.The Power/Act

iiiContentsChapter 1: Introduction to VTrak . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1About This Manual . . . . . . . . . . . . . . .

VTrak M610p Product Manual18

19Chapter 3: VTrak SetupThis chapter covers the following topics:• Setting up the Serial Connection (below)• Choosing DHCP or a Static IP Address (pag

VTrak M610p Product Manual20Choosing DHCP or a Static IP AddressWhen you setup your VTrak, you have the option of:• Enabling DHCP and letting your DHC

Chapter 3: Setup21Setting up VTrak with the CLI1. Type the following string to set the system date and time, then press Enter. administrator@cli> d

VTrak M610p Product Manual22Setting up VTrak with the CLU1. At the administrator@cli> prompt, type menu and press Enter.The CLU main menu appears.

Chapter 3: Setup234. Follow the same procedure to specify the Subnet Mask, Gateway IP Address and DNS Server IP Address.If you do not have a DNS serve

VTrak M610p Product Manual24Creating Disk Arrays with WebPAM PROeSetting up disk arrays with WebPAM PROe consists of the following actions: • Logging

Chapter 3: Setup253. When the log-in screen (Figure 2) appears:•Type administrator in the User Name field.•Type password in the Password field.• Click

VTrak M610p Product Manual26Selecting a LanguageWebPAM PROe displays in English, German, French, Italian, Japanese, Chinese Traditional, Chinese Simpl

Chapter 3: Setup27AutomaticWhen you choose the Automatic option, the following parameters appear on the screen:• Disk Arrays – The number of physical

VTrak M610p Product ManualivChapter 4: Management with WebPAM PROe . . . . . . . . . . . . . . . . . .33Logging into WebPAM PROe . . . . . . . . . .

VTrak M610p Product Manual28ExpressWhen you choose the Express option, a set of characteristics and options appears on the screen.1. Check the boxes t

Chapter 3: Setup29Advanced When you choose the Advanced option, the Step 1 – Disk Array Creation screen displays.Step 1 – Disk Array Creation1. Enter

VTrak M610p Product Manual3012. Specify a Read (cache) Policy from the dropdown menu.Read Cache, Read Ahead Cache, and No Cache are available. Read Ah

Chapter 3: Setup31Using WebPAM PROe over the InternetThe above instructions cover connections between VTrak and your company network. It is also possi

VTrak M610p Product Manual32

33Chapter 4: Management with WebPAM PROeThis chapter covers the following topics:For information about VTrak’s audible alarm and LEDs, see “Chapter 8:

VTrak M610p Product Manual34Logging into WebPAM PROeIn order to log into WebPAM PROe, you must first setup a network connection between your Host PC a

Chapter 4: Management with WebPAM PROe35Figure 1. The WebPAM PROe log-in screen

VTrak M610p Product Manual36Selecting a LanguageWebPAM PROe displays in English, German, French, Italian, Japanese, Chinese Traditional, Chinese Simpl

Chapter 4: Management with WebPAM PROe37Perusing the InterfaceWebPAM PROe is browser-based RAID management software with a graphic user interface.Figu

ContentsvChapter 4: Management with WebPAM PROe, continuedManaging Users, continuedChanging Another User’s Password . . . . . . . . . . . . . . . . .

VTrak M610p Product Manual38Using the HeaderThe Header contains the following items:• Language – To change languages, see “Selecting a Language” on pa

Chapter 4: Management with WebPAM PROe39Using Tree ViewTree View enables you to navigate around all components of the Subsystem, including SCSI manage

VTrak M610p Product Manual40Using Management ViewManagement View provides the actual user interface with the VTrak, including creation, maintenance, d

Chapter 4: Management with WebPAM PROe41Logging out of WebPAM PROeThere are two ways to log out of WebPAM PROe:• Close your browser window• Click Logo

VTrak M610p Product Manual42Working with the Storage NetworkWhen you log into WebPAM PROe, you access a specific VTrak subsystem. See “Logging into We

Chapter 4: Management with WebPAM PROe43Working with SubsystemsA VTrak subsystem is identified by its Management Port IP address. Subsystem functions

VTrak M610p Product Manual443. Enter a name into the Alias field.Maximum of 48 characters. Use letters, numbers, space between words, and underscore.4

Chapter 4: Management with WebPAM PROe45• If the triangle points upward, the column is sorted low-to-high or old-to-new.• If the triangle points downw

VTrak M610p Product Manual46• Severity – Information, Warning, Minor, Major, Critical, and Fatal. The severity level is user-specified. See “Setting-u

Chapter 4: Management with WebPAM PROe47• Rebuild• PDM – Predictive Data Migration• Synchronization• Redundancy Check•Migration• Transition• Initializ

VTrak M610p Product ManualviChapter 4: Management with WebPAM PROe, continuedManaging Controllers, continuedClearing an Orphan Watermark . . . . . .

VTrak M610p Product Manual48available, the disk array will begin to rebuild as soon as you replace the failed physical drive with an unconfigured phys

Chapter 4: Management with WebPAM PROe49Also see “Predictive Data Migration (PDM)” on page 209.To run PDM:1. In Tree View, click the Subsystem icon.

VTrak M610p Product Manual50• Start-from date. The default is today's date. • End-on date.Select No End Date (perpetual).Or, select a number of o

Chapter 4: Management with WebPAM PROe51• Expiration Time – Amount of time left until the lock automatically releases. • Expire At Time – The date and

VTrak M610p Product Manual52When the user who locked the controller logs out, the lock is automatically released. You can also release the lock before

Chapter 4: Management with WebPAM PROe53Managing UsersUser Management includes all functions dealing with user accounts. Functions include:• Viewing U

VTrak M610p Product Manual54• Enter or change the email address. • From the Privilege dropdown menu, choose a new level.See “List of User Privileges”

Chapter 4: Management with WebPAM PROe55• Fatal – Non-Recoverable error or failure has occurred • None – Deactivates this event for notification purpo

VTrak M610p Product Manual569. Click the Submit button. Creating a UserTo create a user:1. Log into WebPAM PROe as the Administrator or a Super User.2

Chapter 4: Management with WebPAM PROe57Deleting a UserThere will always be at least one Super User account. You cannot delete the user account you us

ContentsviiChapter 4: Management with WebPAM PROe, continuedManaging Logical Drives, continuedViewing Logical Drive Information . . . . . . . . . . .

VTrak M610p Product Manual58Managing the Network ConnectionThe network connection deals with network connections to the VTrak’s Management Ports. Func

Chapter 4: Management with WebPAM PROe59Managing SCSI ConnectionsFunctions include:• Viewing SCSI Channel Information (page 59)• Enabling SCSI Targets

VTrak M610p Product Manual60Setting SCSI TerminationTo set Termination for the VTrak SCSI controller “Out” connectors:1. Click the Subsystem icon in

Chapter 4: Management with WebPAM PROe61Managing Storage ServicesThe Storage Services–LUN Map tab displays the Target IDs and LUNs assigned to each lo

VTrak M610p Product Manual62LUNs range from 0 to 63. The number of available LUNs may be less, depending on the capability of your SCSI HBA card.You m

Chapter 4: Management with WebPAM PROe63Managing Software ServicesSoftware Services include the following functions:• Making Email Settings (page 63)•

VTrak M610p Product Manual64• Click on the Automatic option to start the service automatically during system startup. Recommended.• Click on the Manua

Chapter 4: Management with WebPAM PROe65To make Web Server settings:1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools ic

VTrak M610p Product Manual66Making Telnet SettingsVTrak’s Telnet service enables you to access VTrak’s Command Line Interface (CLI) through a network

Chapter 4: Management with WebPAM PROe672. Click the Administrative Tools icon. 3. Click the SNMP Management link in Management View. 4. Enter the S

VTrak M610p Product ManualviiiChapter 5: Management with the CLU, continuedManaging the Enclosure, continuedViewing Blower Status . . . . . . . . .

VTrak M610p Product Manual68• Click on the Automatic option to start the service automatically during system startup. Recommended.• Click on the Manua

Chapter 4: Management with WebPAM PROe69Changing the Startup Setting1. Under Startup Type: • Click on the Automatic option to start the service automa

VTrak M610p Product Manual70Deleting Netsend RecipientsTo delete a Netsend recipient:1. Highlight the recipient you want to delete in the recipient li

Chapter 4: Management with WebPAM PROe71Exporting the User DatabaseYou can export the User Database file to share user information and settings among

VTrak M610p Product Manual72Importing a User DatabaseThe Software Management–Import tab enables you to import the User Database file from the Host PC&

Chapter 4: Management with WebPAM PROe73Updating the FirmwareThis procedure is covered in Chapter 6: Maintenance. See “Updating the Firmware in WebPAM

VTrak M610p Product Manual74Restoring Factory DefaultsVTrak includes a function to restore the default settings to its Firmware and Software settings.

Chapter 4: Management with WebPAM PROe75Clearing StatisticsThe Clear Statistics function clears statistical data on controllers, SCSI ports, physical

VTrak M610p Product Manual76Shutting Down the SubsystemYou can only do part of this function in WebPAM PROe. Additional action is required, as describ

Chapter 4: Management with WebPAM PROe77Restarting the SubsystemYou can only do part of this function in WebPAM PROe. Additional action is required, a

ContentsixChapter 5: Management with the CLU, continuedManaging Logical Drives, continuedInitializing a Logical Drive . . . . . . . . . . . . . . . .

VTrak M610p Product Manual78Managing ControllersThe RAID controller is are the heart of the VTrak subsystem. Controller Management includes the follow

Chapter 4: Management with WebPAM PROe79Figure 9. The VTrak M610p controller LEDsViewing Controller InformationTo view Controller information:1. Click

VTrak M610p Product Manual80Viewing Controller StatisticsTo view controller statistics:1. Click the Subsystem icon in Tree View. 2. Click the Contro

Chapter 4: Management with WebPAM PROe81Group Rounding – Uses an algorithm to determine how much to truncate. Results in the maximum amount of usable

VTrak M610p Product Manual82Managing EnclosuresEnclosure Management includes the following functions:• Viewing the Enclosures (page 82)• Locating an E

Chapter 4: Management with WebPAM PROe83Figure 11. VTrak M610p front view Figure 12.VTrak M610p drive carrier LEDsViewing Enclosure InformationTo vie

VTrak M610p Product Manual84Making Enclosure SettingsTo make Enclosure settings:1. Click the Subsystem icon in Tree View. 2. Click the Enclosures

Chapter 4: Management with WebPAM PROe85Battery NotesEach battery works with a controller. If the battery is present in the subsystem but the correspo

VTrak M610p Product Manual86Making Buzzer SettingsThe buzzer sounds to inform you that the VTrak needs attention. See “VTrak is Beeping” on page 214 f

Chapter 4: Management with WebPAM PROe87Managing Physical DrivesManaging Physical Drives deals with the physical disk drives installed in the VTrak su