Promise Technology VTRAK M610p Manual descargar pdf (Pagina 272)

VTrak M610p Product Manual

260

The technician will assist you in determining whether the product requires repair.

If the product needs repair, the Technical Support Department will issue an RMA

(Return Merchandise Authorization) number.

Return ONLY the specific product covered by the warranty (do not ship cables,

manuals, diskettes, etc.), with a copy of your proof of purchase to:

You must follow the packaging guidelines for returning products:

• Use the original shipping carton and packaging

• Include a summary of the product’s problem(s)

• Write an attention line on the box with the RMA number

• Include a copy of proof of purchase

You are responsible for the cost of insurance and shipment of the product to

Promise. Note that damage incurred due to improper transport or packaging is

not covered under the Limited Warranty.

When repairing returned product(s), Promise may replace defective parts with

new or reconditioned parts, or replace the entire unit with a new or reconditioned

unit. In the event of a replacement, the replacement unit will be under warranty

for the remainder of the original warranty term from purchase date, or 30 days,

whichever is longer.

Promise will pay for standard return shipping charges only. You will be required to

pay for any additional shipping options (such as express shipping).

Important

Obtain an RMA number from Technical Support before you return

the product and write the RMA number on the label. The RMA

number is essential for tracking your product and providing the

proper service.

USA and Canada: Promise Technology, Inc.

Customer Service Dept.

Attn.: RMA # ______

47654 Kato Road

Fremont, CA 94538

Other Countries: Return the product to your dealer

or retailer.

Contact them for instructions

before shipping the product.

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Promise Technology VTRAK M610p Manual Pagina 272