Promise Technology VTrak J610S Manual

VTRAKE-ClassE610f, E610s, E310f, E310sPRODUCT MANUALVersion 2.0

VTrak E-Class Product ManualxChapter 5: Management with the CLU, cont.Managing Fibre Channel Connections . . . . . . . . . . . . . . . . . . . . .18

VTrak E-Class Product Manual86Adding an InitiatorTo add an initiator to the VTrak’s initiator list:1. Check the box to the left of the initiator. 2. C

Chapter 4: Management with WebPAM PROe87Managing Storage ServicesStorage services deal with initiators and LUN mapping for Fibre Channel models and fo

VTrak E-Class Product Manual88Deleting an InitiatorTo delete an initiator:1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tool

Chapter 4: Management with WebPAM PROe895. Select an initiator from the Initiator dropdown list.Or enter the initiator’s name in the Initiator Name fi

VTrak E-Class Product Manual90Managing Software ServicesSoftware Services include the following functions:• Making Email Settings (page 90)• Making SL

Chapter 4: Management with WebPAM PROe91• Click on the Automatic option to start the service automatically during system startup. Recommended.• Click

VTrak E-Class Product Manual92To make Web Server settings:1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools icon. 3. Cli

Chapter 4: Management with WebPAM PROe93Making Telnet SettingsVTrak’s Telnet service enables you to access VTrak’s Command Line Interface (CLI) throug

VTrak E-Class Product Manual942. Click the Administrative Tools icon. 3. Click the SNMP Management link in Management View. 4. Enter the SNMP Port n

Chapter 4: Management with WebPAM PROe95Changing the Startup Setting1. Under Startup Type: • Click on the Automatic option to start the service automa

ContentsxiChapter 5: Management with the CLU, cont.Managing Users, cont.Deleting a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

VTrak E-Class Product Manual968. Click the Submit button. Changing the Startup Setting1. Under Startup Type: • Click on the Automatic option to start

Chapter 4: Management with WebPAM PROe97Deleting Netsend RecipientsTo delete a Netsend recipient:1. Highlight the recipient you want to delete in the

VTrak E-Class Product Manual98Exporting the User DatabaseYou can export the User Database file to share user information and settings among multiple V

Chapter 4: Management with WebPAM PROe99Importing a User DatabaseThe Software Management–Import tab enables you to import the User Database file from

VTrak E-Class Product Manual100Updating the FirmwareThis procedure is covered in Chapter 6: Maintenance. See “Updating the Firmware in WebPAM PROe” on

Chapter 4: Management with WebPAM PROe101Restoring Factory DefaultsVTrak includes a function to restore the default settings to its Firmware and Softw

VTrak E-Class Product Manual102Clearing StatisticsThe Clear Statistics function clears statistical data on controllers, Fibre Channel ports, SAS ports

Chapter 4: Management with WebPAM PROe103Shutting Down the SubsystemYou can only do part of this function in WebPAM PROe. Additional action is require

VTrak E-Class Product Manual104Restarting the SubsystemYou can only do part of this function in WebPAM PROe. Additional action is required, as describ

Chapter 4: Management with WebPAM PROe105Managing ControllersThe RAID controllers are the heart of the VTrak subsystem. VTrak E-Class models have one

VTrak E-Class Product ManualxiiChapter 6: Maintenance, cont.Replacing a RAID Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . .228D

VTrak E-Class Product Manual106Figure 9. The VTrak E610f and E310f controller LEDsFigure 10.The VTrak E610s and E310s controller LEDsViewing Controlle

Chapter 4: Management with WebPAM PROe107Upgradable itemsYou can upgrade the following items:• Boot loader Version • Firmware Version number • Softwar

VTrak E-Class Product Manual108• Enter a polling interval (1 to 1440 minutes) in SMART Polling Interval field. • Check the Coercion Enabled box to ena

Chapter 4: Management with WebPAM PROe109The changes take effect immediately. If your subsystem has two controllers, clearing a condition on one contr

VTrak E-Class Product Manual110Managing EnclosuresOn VTrak E-Class, enclosures include the main VTrak subsystem or Head Unit as well as additional enc

Chapter 4: Management with WebPAM PROe111Figure 11. VTrak E610f and E610s front viewFigure 12.VTrak E310f and E310s front viewFigure 13.VTrak drive ca

VTrak E-Class Product Manual1123. click the Topology tab in Management View.Enclosure topology refers to the manner in which the data paths among the

Chapter 4: Management with WebPAM PROe113• Enclosure Warning Temperature Threshold • Enclosure Critical Temperature Threshold• Controller Warning Temp

VTrak E-Class Product Manual114cache is set to Write Thru. After reconditioning, the cache is reset to Write Back. See “Making Controller Settings” on

Chapter 4: Management with WebPAM PROe1153. Click the Enclosure icon. 4. Click on the Buzzer tab in Management View. 5. Click the Mute button.The bu

ContentsxiiiChapter 7: Technology Background, cont.RAID Level Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .252Ranges

VTrak E-Class Product Manual116Managing Physical DrivesManaging Physical Drives deals with the physical disk drives installed in the VTrak subsystem e

Chapter 4: Management with WebPAM PROe1172. Click the Enclosures icon. 3. Click the Enclosure icon. 4. Click the Physical Drives icon. 5. Click

VTrak E-Class Product Manual118Adjustable Items• Write Cache• Read Look Ahead Cache• Read Cache – SAS drive only• Command Queuing• DMA Mode – SATA dri

Chapter 4: Management with WebPAM PROe119Clearing Stale and PFA ConditionsThe Clear tab only appears when those conditions are present.• Stale – The p

VTrak E-Class Product Manual120To force a physical drive offline or online:1. Click the Subsystem icon in Tree View. 2. Click the Enclosures icon.

Chapter 4: Management with WebPAM PROe121Managing Disk ArraysDisk Array Management includes the following functions:• Viewing Disk Arrays (page 121)•

VTrak E-Class Product Manual122Creating a Disk Array – AutomaticThe Disk Array Automatic Creation option enables you to create a new disk array follow

Chapter 4: Management with WebPAM PROe1233. Click the Create tab in Management View. 4. From the Create tab dropdown menu, select Express. 5. Check th

VTrak E-Class Product Manual124when you create the disk array. If you select less than the total available capacity, you can use the remaining space t

Chapter 4: Management with WebPAM PROe12514. Specify a Sector size from the dropdown menu.512 B, 1 KB, 2 KB, and 4 KB are available. 512 B is the defa

VTrak E-Class Product ManualxivChapter 9: Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .303Frequently Asked Que

VTrak E-Class Product Manual1263. Click the Delete tab in Management View. 4. Check the box to the left of the disk array you want to delete. 5. Click

Chapter 4: Management with WebPAM PROe127• Media Patrol – Enabled or disabled. • PDM – Enabled or disabled. See “Making Disk Array Settings” on page 1

VTrak E-Class Product Manual128For more information on axles, see “RAID 50 Axles” on page 238 or “RAID 60 Axles” on page 240.8. Enter a capacity and s

Chapter 4: Management with WebPAM PROe129Deleting a Logical DriveTo delete a logical drive:1. Click the Subsystem icon in Tree View. 2. Click the Di

VTrak E-Class Product Manual1304. From the dropdown menu the Background Activities tab, select Start Migration. 5. Highlight physical drives you want

Chapter 4: Management with WebPAM PROe131If there are multiple disk arrays, choose the icon with the yellow !. 4. From the dropdown menu the Backgroun

VTrak E-Class Product Manual1323. Click the Disk Array icon. 4. Click the Background Activities tab in Management View. 5. From the dropdown menu th

Chapter 4: Management with WebPAM PROe133 To prepare a disk array for transport: 1. Click the Subsystem icon in Tree View. 2. Click the Disk Arrays

VTrak E-Class Product Manual134Managing Logical DrivesLogical drives are made from disk arrays. In the Tree, you can see a graphic representation of t

Chapter 4: Management with WebPAM PROe135However, the logical drive has lost redundancy (fault tolerance). You must determine the cause of the problem

1Chapter 1: Introduction to VTrakThis chapter covers the following topics:• About This Manual (below)• VTrak Overview (page 2)• Architectural Descript

VTrak E-Class Product Manual136Viewing Logical Drive StatisticsTo view information for a single logical drive:1. Click the Subsystem icon in Tree Vi

Chapter 4: Management with WebPAM PROe13711. Click the Submit button. Initializing a Logical DriveInitialization is done to logical drives after they

VTrak E-Class Product Manual138Redundancy Check can also correct inconsistencies. You can also schedule a Redundancy Check. See “Scheduling an Activit

Chapter 4: Management with WebPAM PROe139If there are entries, they are listed as follows:• Entry Number – A number assigned to each block of entry. •

VTrak E-Class Product Manual140 LUN Mapping Parameters• Initiator Name • Fibre Channel – A Fibre Channel initiator name is the World Wide Port Name of

Chapter 4: Management with WebPAM PROe141Managing Spare DrivesWhen a physical drive in a disk array fails and a spare drive of adequate capacity is av

VTrak E-Class Product Manual1423. Click the Spare Drive icon. In Management View, the Enclosure Front View diagram appears with the location of the

Chapter 4: Management with WebPAM PROe143Deleting Spare DriveTo delete a spare drive:1. Click the Subsystem icon in Tree View. 2. Click the Spare Dr

VTrak E-Class Product Manual144Running Spare CheckSpare Check verifies the operational status of your spare drives. You can also schedule a Spare Chec

Chapter 4: Management with WebPAM PROe145Working with the Logical Drive SummaryThe Logical Drive Summary displays a list of all logical drives in the

VTrak E-Class Product Manual2VTrak OverviewVTrak provides data storage solutions for applications where high performance and data protection are requi

VTrak E-Class Product Manual146

147Chapter 5: Management with the CLUThis chapter covers the following topics:For information about VTrak’s audible alarm and LEDs, see “Chapter 8: Tr

VTrak E-Class Product Manual148Logging into the CLUThere are two connections methods for the CLU:• Serial – Requires a null-modem cable to connect the

Chapter 5: Management with the CLU149Figure 4. The CLU main menuQuick Setup – A sequence of four steps to setup System Date & Time, Management Por

VTrak E-Class Product Manual150Background Activity – Settings for Media Patrol, Auto Rebuild, Rebuild, Migration, PDM, Transition, Synchronization, In

Chapter 5: Management with the CLU151Running Quick SetupQuick Setup is discussed under “Setting up the Serial Connection” on page 35.

VTrak E-Class Product Manual152Managing the SubsystemSubsystem Management includes the following functions:• Setting an Alias for the Subsystem (page

Chapter 5: Management with the CLU1533. Highlight Cache Mirroring and press the spacebar to toggle between Enabled and Disabled.4. Press Ctrl-A to sav

VTrak E-Class Product Manual154Resetting the LockTo reset the lock with a new time:1. From the Main Menu, highlight Subsystem Management and press Ent

Chapter 5: Management with the CLU155Managing the ControllersController Management includes the following functions:• Viewing Controller Information (

Chapter 1: Introduction to VTrak3Figure 3. VTrak E610f rear viewFigure 4. VTrak E610s rear viewMgmtUPS1152008 N 1FC 1 FC 2421Gb/s421Gb/sMgmtUPS1152008

VTrak E-Class Product Manual156Making Controller SettingsIf your subsystem has two controllers, any settings you make to one controller will automatic

Chapter 5: Management with the CLU157Locating the ControllerTo locate this controller:1. From the Main Menu, highlight Subsystem Management and press

VTrak E-Class Product Manual158Managing the EnclosureEnclosure Management includes the following functions:• Viewing Enclosure Information (page 158)•

Chapter 5: Management with the CLU159Locating a Power SupplyTo locate a power supply:1. From the Main Menu, highlight Subsystem Management and press E

VTrak E-Class Product Manual160Setting Temperature ThresholdsTo change temperature thresholds:1. From the Main Menu, highlight Subsystem Management an

Chapter 5: Management with the CLU161controller before reconditioning is finished, the battery is charged to 100%, then reconditioning starts again.Re

VTrak E-Class Product Manual162Managing Physical DrivesPhysical Drive Management includes the following functions:• Making Global Physical Drive Setti

Chapter 5: Management with the CLU163Setting an AliasAn alias is optional. To set an Alias for a physical drive:1. From the Main Menu, highlight Physi

VTrak E-Class Product Manual164After you clear a PFA error, watch for another PFA error to appear. If it does, replace the physical drive. Forcing a P

Chapter 5: Management with the CLU165Managing Disk ArraysDisk Array Management includes the following functions:• Creating a Disk Array (page 165)• De

VTrak E-Class Product Manual4Figure 5. VTrak E310f rear viewFigure 6. VTrak E310s rear viewArchitectural DescriptionThe VTrak E610f and E310f are Fibr

VTrak E-Class Product Manual166Creating a Disk Array – AutomaticTo create a disk array using the Automatic feature:1. From the Main Menu, highlight Di

Chapter 5: Management with the CLU167Creating a Disk Array – ExpressTo create a disk array using the Express feature:1. From the Main Menu, highlight

VTrak E-Class Product Manual168Creating a Disk Array – AdvancedFor more information on the choices below, see “Chapter 7: Technology Background” on pa

Chapter 5: Management with the CLU16918. Highlight Save Logical Drive and press Enter.19. Review logical drive(s) you are about to create for your new

VTrak E-Class Product Manual170Viewing Disk Array Information1. From the Main Menu, highlight Disk Array Management and press Enter.2. Highlight the d

Chapter 5: Management with the CLU171Maximum of 32 characters. Use letters, numbers, space between words and underscore. An alias is optional.4. Press

VTrak E-Class Product Manual1723. Highlight Transport and press Enter.4. Press Y to confirm.Rebuilding a Disk ArrayBefore you can rebuild, you must ha

Chapter 5: Management with the CLU17310. Optional. If you want to increase capacity, highlight Capacity, press the backspace key to erase the current

VTrak E-Class Product Manual174Locating a Disk ArrayThis feature helps you identify the physical drives assigned to the disk array you are working wit

Chapter 5: Management with the CLU1757. Highlight Number of Axles and press the spacebar to select the number of axles. Applies to RAID 50 and 60 only

Chapter 1: Introduction to VTrak5All E-Class enclosures include a mid-plane, RAID controller, power and cooling units, and enclosure processor all in

VTrak E-Class Product Manual176Managing Logical DrivesThe Logical Drive Management function deals with settings and functions of existing logical driv

Chapter 5: Management with the CLU1772. Highlight the logical drive you want and press Enter.3. To set write cache policy for this logical drive, high

VTrak E-Class Product Manual178• Quick Initialization – Yes means only the first and last sections of the logical drives are initialized. No means the

Chapter 5: Management with the CLU179Managing the Network ConnectionNetwork Management deals with network connections and settings for the Management

VTrak E-Class Product Manual180Before you change settings, please see “Choosing DHCP or a Static IP Address” on page 36.Making Automatic Settings1. Fr

Chapter 5: Management with the CLU181Managing Fibre Channel ConnectionsThe Fibre Channel Management option appears only with VTrak Fibre Channel model

VTrak E-Class Product Manual1826. Highlight Hard ALPA and press the backspace key to erase the current value, then type the new value.The range is 0 t

Chapter 5: Management with the CLU1832. Highlight Fibre Channel Ports and press Enter.3. Highlight Fibre Channel Port 1 or Port 2 and press Enter.4. H

VTrak E-Class Product Manual184Managing SAS ConnectionsThe SAS Management option appears only with VTrak Serial Attached SCSI models. SAS Management i

Chapter 5: Management with the CLU185Viewing SAS Port StatisticsThere are two SAS ports on each controller. To view information about the SAS ports:1.

VTrak E-Class Product ManualiiCopyright© 2007 Promise Technology, Inc. All Rights Reserved.Copyright by Promise Technology, Inc. (Promise Technology).

VTrak E-Class Product Manual6• Support for the industry standard Disk Data Format (DDF from SNIA) ensures interoperability and drive roaming even amon

VTrak E-Class Product Manual186Managing Background ActivityBackground activity refers to any of several functions that take place in the background wh

Chapter 5: Management with the CLU187• PDM – Looks for bad blocks on the physical drives of disk arrays• Transition – Returns a revertible spare drive

VTrak E-Class Product Manual188Working with the Event ViewerThe Event Viewer displays log of subsystem events. Events are classified as:• Runtime Even

Chapter 5: Management with the CLU1891. From the Main Menu, highlight Event Viewer and press Enter.2. Highlight NVRAM Events and press Enter.The log o

VTrak E-Class Product Manual190Managing Spare DrivesSpare Drive Management includes the following functions:• Viewing a list of Spare Drives (page 190

Chapter 5: Management with the CLU191A revertible drive can be returned to spare status after you replace the failed drive in a disk array. See “Trans

VTrak E-Class Product Manual1924. Highlight Start Spare Check and press Enter.The results appear next to Spare Check Status.Deleting a Spare Drive 1.

Chapter 5: Management with the CLU193Working with LUN MappingLUN Mapping includes the following functions:• Viewing a List of Initiators (page 193)• E

VTrak E-Class Product Manual194• Fibre Channel – A Fibre Channel initiator name is the World Wide Port Name of the device and is composed of a series

Chapter 5: Management with the CLU195The mark is an asterisk (*) to the left of the listing.4. Highlight Delete Marked Initiators and press Enter.5. P

Chapter 1: Introduction to VTrak7LUN Masking and Mapping: Supports multiple hosts.Disk Data Formats: Supports Disk Data Format (DDF) for industry-wide

VTrak E-Class Product Manual196Managing UsersUser Management includes the following functions:• Viewing User Information (page 196)• Creating a User (

Chapter 5: Management with the CLU197List of User Privileges• View – Allows the user to see all status and settings but not to make any changes • Main

VTrak E-Class Product Manual198Changing a User’s Privilege and StatusNo user can change their own privilege or status. To change another user’s privil

Chapter 5: Management with the CLU199Working with Software ManagementSoftware Management includes the following functions:• Making Email Settings (pag

VTrak E-Class Product Manual200Making SLP SettingsBy default, SLP service is set to Automatic and its normal status is Started.To make SLP service set

Chapter 5: Management with the CLU201Making Telnet SettingsBy default, Telnet service is set to Automatic and its normal status is Started. To make Te

VTrak E-Class Product Manual2026. Press Ctrl-A to save your settings.To start, stop or restart the SNMP service, highlight Start, Stop, or Restart and

Chapter 5: Management with the CLU203Making CIM SettingsBy default, CIM (Common Information Model [a protocol]) service is set to Automatic and its no

VTrak E-Class Product Manual2041. From the Main Menu, highlight Additional Info and Management and press Enter.2. Highlight Software Management and pr

Chapter 5: Management with the CLU2053. Highlight Message Event Severity Filter and press the spacebar to change severity levels.4. Press Ctrl-A to sa

VTrak E-Class Product Manual8SpecificationsE610f and E610sVoltage: 100–240 VAC Auto-ranging.Current (maximum): 8 A @ 100 VAC or 4 A @ 240 VAC Current

VTrak E-Class Product Manual206Flashing through TFTPUse this function to flash the VTrak’s firmware. See “Updating the Firmware in the CLU” on page 21

Chapter 5: Management with the CLU207Clearing StatisticsThis function clears the statistical counts for the RAID controller, Fibre Channel ports, SAS

VTrak E-Class Product Manual208Restoring Factory DefaultsThis function restores the factory default settings to the firmware and software items you se

Chapter 5: Management with the CLU209Shutting Down the SubsystemThere are two methods for shutting down the subsystem. Choose one of the following pro

VTrak E-Class Product Manual210Shutdown complete. It is now safe to power off the subsystem.

Chapter 5: Management with the CLU211Restarting the SubsystemThere are two methods for restarting the subsystem. Choose one of the following procedure

VTrak E-Class Product Manual212Making Buzzer SettingsThis function enables the buzzer on the controller. When you first power-up the VTrak, it beeps t

213Chapter 6: MaintenanceThis chapter covers the following topics:• Updating the Firmware in WebPAM PROe (page 213)• Updating the Firmware in the CLU

VTrak E-Class Product Manual214• From the Firmware Update tab dropdown menu, select Download from TFTP Server. 6. Enter the hostname or IP address of

Chapter 6: Maintenance2158. When the download is completed, click the Next button.A popup message appears to warn you not to reboot the VTrak during t

Chapter 1: Introduction to VTrak9Dimensions (H x W x D): 8.8 x 44.4 x 56.1 cm (3.5 x 17.5 x 22.1 in)Net Weight: 22 kg (49 lb) without drives, 28 kg (6

VTrak E-Class Product Manual216Updating the Firmware in the CLUA firmware update consists of the following actions:• Downloading the Firmware Image Fi

Chapter 6: Maintenance2171. From the Main Menu, highlight Additional Info and Management, and press Enter.2. Highlight Shutdown or Restart and press E

VTrak E-Class Product Manual218Replacing a Power SupplyThe power supply and its fans are replaced as one unit. There are no individually serviceable p

Chapter 6: Maintenance219Figure 2. Replacing an E310f/s power supplyThis completes the power supply replacement procedure.Replacing a Cooling Unit Fan

VTrak E-Class Product Manual220Figure 4. Removing a cooling unit from the E610f/sFigure 5. Removing a cooling unit from the E310f/s4. Loosen the thum

Chapter 6: Maintenance221Figure 7. Loosen the thumbscrews and remove the cover (E310f/s)6. Lift the fan or blower off the mounting pins and detach the

VTrak E-Class Product Manual222Figure 9. The E310f/s blower and its electrical connector7. Attach the electrical connector of the new fan blower and s

Chapter 6: Maintenance223Figure 11. Positioning the blower onto the mounting pins, pointed outward Be sure the blower points outward, towards the hand

VTrak E-Class Product Manual224Replacing a Cache BatteryThe cache battery is located inside the cooling unit. The battery assembly is replaced as an i

Chapter 6: Maintenance225Figure 14.Removing the cooling unit from the enclosure from the E610f/sFigure 15.Removing the cooling unit from the enclosure

VTrak E-Class Product Manual10

VTrak E-Class Product Manual226Figure 17.Loosen the thumbscrews and remove the cover (E310f/s)5. Remove the two screws holding the battery assembly in

Chapter 6: Maintenance227Figure 19. Removing the battery assembly (E310f/s)7. Lift the battery assembly out of the cooling unit. 8. Place a new batter

VTrak E-Class Product Manual228Replacing a RAID ControllerThe RAID Controller monitors and manages the logical drives. When this controller is replace

Chapter 6: Maintenance229Single Controller SubsystemRemoving the old controllerTo remove the RAID Controller on a single-controller subsystem:1. Shutd

VTrak E-Class Product Manual230Figure 21.Replacing the controller. The E310f/s is shown. The E610f/s is similar

231Chapter 7: Technology BackgroundThis chapter covers the following topics:• Introduction to RAID (below)• Choosing a RAID Level (page 242)• Choosing

VTrak E-Class Product Manual232RAID 0 – StripeWhen a disk array is striped, the read and write blocks of data are interleaved between the sectors of m

Chapter 7: Technology Background233RAID 1 – MirrorWhen a disk array is mirrored, identical data is written to a pair of drives, while reads are perfor

VTrak E-Class Product Manual234RAID 1E – Enhanced MirrorRAID 1E offers the security of mirrored data provided by RAID 1 plus the added capacity of mor

Chapter 7: Technology Background235RAID 5 – Block and Parity StripeRAID 5 organizes block data and parity data across the physical drives. Generally,

11Chapter 2: VTrak InstallationThis chapter covers the following topics:• Unpacking the VTrak (below)• Mounting VTrak E610f/s in a Rack (page 12)• Mou

VTrak E-Class Product Manual236RAID 6 – Block and Double Parity StripeRAID level 6 stores dual parity data is rotated across the physical drives along

Chapter 7: Technology Background237RAID 10 – Mirror + StripeMirroring/striping combines both of the previous RAID 1 and RAID 0 disk array types. RAID

VTrak E-Class Product Manual238RAID 50 – Striping of Distributed ParityRAID 50 combines both RAID 5 and RAID 0 features. Data is striped across disks

Chapter 7: Technology Background239The chart below shows RAID 50 arrays with 6 to 16 physical drives, the available number of axles, and the resulting

VTrak E-Class Product Manual240RAID 60 – Striping of Double ParityRAID 60 combines both RAID 6 and RAID 0 features. Data is striped across disks as in

Chapter 7: Technology Background241 RAID 60 ArrayNo. of Drives No. of Axles Drives per Axle824,4924,510 2 5,511 2 5,612 2 6,634,4,413 2 6,734,4,514 2

VTrak E-Class Product Manual242Choosing a RAID LevelThere are several issues to consider when choosing the RAID Level for your VTrak disk array. The f

Chapter 7: Technology Background243RAID 1ERecommended Applications for RAID 1E• Imaging applications • Database servers • General fileserverRAID 5Reco

VTrak E-Class Product Manual244RAID 10Recommended Applications for RAID 10• Imaging applications • Database servers • General fileserverRAID 50Recomme

Chapter 7: Technology Background245Choosing Stripe SizeStripe Size, also called “Stripe Block Size”, refers to the size of the data blocks written to,

VTrak E-Class Product Manual12Mounting VTrak E610f/s in a RackThe E610f/s subsystem installs to the rack using the supplied mounting rails. You can al

VTrak E-Class Product Manual246• Linux operating systems with the 2.6 kernel support 64-bit LBA. For these OSes, always choose the default 512 B secto

Chapter 7: Technology Background247Read Cache Policy• Read Cache – The read cache is enabled. • Read Ahead – The read cache and the read-ahead feature

VTrak E-Class Product Manual248The write policy automatically changes to Write Thru. When the battery comes back online, the write policy automaticall

Chapter 7: Technology Background249• If Controller 1 goes offline, Controller 2 takes over access to the logical drives assigned to Controller 1.• All

VTrak E-Class Product Manual250Logical Drive SettingsAfter you have created a logical drive, you can click on the Settings tab and manually change the

Chapter 7: Technology Background251• GB Truncate – (Default) Reduces the useful capacity to the nearest 1,000,000,000 byte boundary. • 10GB Truncate –

VTrak E-Class Product Manual252• Dedicated – An unassigned disk drive that can only be used by a specified disk array.The hot spare policy function le

Chapter 7: Technology Background253Different types of disk arrays use different organizational models and have varying benefits. The following outline

VTrak E-Class Product Manual254Ranges of Disk Array ExpansionThe Windows 2000 and Windows XP (32-bit) operating systems support a 10-byte LBA format.

Chapter 7: Technology Background255 At this point, you have the choice of:• Format the unpartitioned/unformatted capacity as a second logical drive• D

Chapter 2: VTrak Installation134. Square the rail assemblies in the rack.5. Tighten the adjustment screws and the attaching screws.6. Place the VTrak

VTrak E-Class Product Manual256Predictive Data Migration (PDM)Predictive Data Migration (PDM) is the migration of data from the suspect disk drive to

Chapter 7: Technology Background257TransitionThe Transition feature enables you to specify “permanent” spare drives for your VTrak subsystem. Transiti

VTrak E-Class Product Manual258In the example above, there is a four-drive RAID 5 disk array and a global spare drive. Physical drives 1, 2, 3, and 4

Chapter 7: Technology Background259Automatic TransitionAt this juncture, you would replace the failed drive in slot 3 with a new one of the same or gr

VTrak E-Class Product Manual260

261Chapter 8: TroubleshootingThis chapter covers the following topics:• VTrak is Beeping (page 262)• LEDs Display Amber or Red (page 263)• CLU Reports

VTrak E-Class Product Manual262VTrak is BeepingVTrak’s alarm has five different patterns, as shown below. Figure 1. Audible alarm sound pattersWhen yo

Chapter 8: Troubleshooting263LEDs Display Amber or RedFront PanelWhen the power is switched on, the LEDs on the front of the VTrak will light up. Figu

VTrak E-Class Product Manual264See page 213 for more information about field-replaceable components. See page 289 for a discussion of critical and off

Chapter 8: Troubleshooting265See “Critical & Offline Disk Arrays” on page 289 for a discussion of rebuilding and failed disk drives.Back of Enclos

VTrak E-Class Product Manual14Mounting VTrak E310f/s in a RackThe E-Class subsytems installs to the rack using the supplied mounting rails. You can al

VTrak E-Class Product Manual266Figure 2. VTrak E610s rear viewFigure 4. VTrak E310f rear view Figure 5. VTrak E310s rear viewMgmtUPS1152008 N 1MgmtUPS

Chapter 8: Troubleshooting267Figure 6. Battery and Fan LEDs (left: E610f/s, right: E310f/s) Under normal conditions, the power supply and fan LEDs sho

VTrak E-Class Product Manual268Figure 8. The VTrak E610f/E310s controller LEDsUnder normal conditions, the Controller Status LED (marked with icon)

Chapter 8: Troubleshooting269CLU Reports a ProblemThe CLU reports information passively—you must determine which functions to check based on the sound

VTrak E-Class Product Manual270Checking a Reported ComponentIn this example, let us check disk array status. 1. Open the CLU. 2. Highlight Disk Array

Chapter 8: Troubleshooting271WebPAM PROe Reports a ProblemWebPAM PROe aids in troubleshooting your logical drives and enclosure by continuous monitori

VTrak E-Class Product Manual272Figure 11. The Event Log• Keeps a record in the Event Log.• Displays full information in Management View.Figure 12.A fa

Chapter 8: Troubleshooting273Also see these troubleshooting topics:• “Event Notification Response” on page 274• “Critical & Offline Disk Arrays” o

VTrak E-Class Product Manual274Event Notification ResponseWhen you select Event Notification, WebPAM PROe sends popup and/or email messages regarding

Chapter 8: Troubleshooting275Battery capacity is normal Normal.Battery is discharging Battery is undergoing reconditioning.Battery is charging Battery

Chapter 2: VTrak Installation15The rail is designed to slide freely over the plate.5. Attach a flange to each end of the rail, with the rail on the op

VTrak E-Class Product Manual276Blowers have been removedReinstall the cooling unit(s). If the blowers does not turn, replace the blowers. See page 219

Chapter 8: Troubleshooting277Disk array settings have been changedThe user successfully logical drive settings. See page 127.Drive Interface Controlle

VTrak E-Class Product Manual278Fibre ChannelFibre Channel controller has detected bus resetThe initiator sent a reset command. If this message appears

Chapter 8: Troubleshooting279Host-interface controller has encountered a system errorA VTrak system error occurred. If this message appears repeatedly

VTrak E-Class Product Manual280Logical drive has been set to critical.One or more physical drives in the array went offline. See page 289.Logical driv

Chapter 8: Troubleshooting281Online capacity expansion is aborted due to an internal error.System resources are low. Reduce system load or restart the

VTrak E-Class Product Manual282Physical disk is no longer assigned as dedicated spareResult of settings or user action. Normal.Physical disk has been

Chapter 8: Troubleshooting283PSU is not inserted/has been removedA power supply unit is missing from the VTrak. Reinstall the power supply unit.PSU is

VTrak E-Class Product Manual284RAID Level migration is pausedMigration paused because of user intervention, schedule or a higher priority background a

Chapter 8: Troubleshooting285Rebuild marks logical drive synchronized upon rebuild completionResult of successful rebuild. Normal.Redundancy CheckRedu

iiiContentsChapter 1: Introduction to VTrak . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1About This Manual . . . . . . . . . . . . . . .

VTrak E-Class Product Manual16Figure 5. Mounting rail installationInside of postRack front postRail attaching screw(not included)Rail adjustment screw

VTrak E-Class Product Manual286Spare check completed successfully on the given spare driveNormal.Spare DrivesPhysical disk assigned as global spareRes

Chapter 8: Troubleshooting287Stripe Level migration is aborted due to an internal error.System resources are low. Reduce system load or restart the VT

VTrak E-Class Product Manual288Transition was switched to rebuildTransition changed to rebuild because the logical drive went critical.WatermarkMigrat

Chapter 8: Troubleshooting289Critical & Offline Disk ArraysA fault-tolerant disk array—RAID 1, 1E, 5, 10, and 50—goes critical when a disk drive i

VTrak E-Class Product Manual290After the disk array rebuilds itself using the spare drive, you must replace the failed drive.To set up a spare drive,

Chapter 8: Troubleshooting291Figure 13.Drive carrier LEDsDuring rebuilding, you can still read and write data to the logical drive. However, fault tol

VTrak E-Class Product Manual292Incomplete ArrayAn incomplete array can result from any of the following conditions:• The NVRAM watermark for the RAID

Chapter 8: Troubleshooting293Physical Drive ProblemsPhysical Drive OfflineCheck the drive for: • PFA Condition – Caused by a bad block or sector.See “

VTrak E-Class Product Manual294Because the setting for migration under NVRAM requires special access, most users will not encounter this condition.Phy

Chapter 8: Troubleshooting295Enclosure ProblemsWebPAM PROe displays yellow !s red Xs in Tree View to identify components that need attention.When

Chapter 2: VTrak Installation17Installing Disk DrivesYou can populate the VTrak with SAS or SATA hard disk drives. For optimal performance, install ph

VTrak E-Class Product Manual296OverheatingOverheating is a potentially serious condition because the excessively high temperatures can lead to disk dr

Chapter 8: Troubleshooting297 Power SuppliesVTraks are equipped with redundant power supplies. The advantage of dual power supplies is that, should on

VTrak E-Class Product Manual298Controller Enters Maintenance ModeWhen a RAID controller encounters and internal problem, it can enter maintenance mode

Chapter 8: Troubleshooting299Connection ProblemsWhen you install your Promise product following the instructions in the Quick Start Guide and this Pro

VTrak E-Class Product Manual300your network. The VTrak becomes a node on your network like any other PC, server or other component with an IP address.

Chapter 8: Troubleshooting301Browser Does Not Connect to WebPAM PROeIf you successfully setup and connected to WebPAM PROe, then suddenly you can no l

VTrak E-Class Product Manual302Unsaved Data in the Controller CacheAn LED (marked with the icon) is provided to inform you that there is data in the

303Chapter 9: SupportThis chapter covers the following topics:• Frequently Asked Questions (below)• Contacting Technical Support (page 305)• Limited W

VTrak E-Class Product Manual304WebPAM connection was working OK. But later on, it timed out. What do I do now?The network condition can time-out for s

Chapter 9: Support305How can I be sure everything is working OK on the VTrak?Locally: The VTrak enclosure has LEDs on the front to monitor the status

VTrak E-Class Product Manual18Figure 7. VTrak E310f/s drive slot numberingInstall all of the drive carriers into the VTrak enclosure to ensure proper

VTrak E-Class Product Manual306United StatesThe Netherlands GermanyItalyE-mail Support e-Support On-LineFax Support (408) 228-1097 Attn: Technical Su

Chapter 9: Support307Taiwan China E-mail Support e-Support On-LineFax Support +886 3 578 2390 Attn: Technical SupportPhone Support +886 3 578 2395 (ex

VTrak E-Class Product Manual308Limited WarrantyPromise Technology, Inc. (“Promise”) warrants that for three (3) years from the time of the delivery of

Chapter 9: Support309No other document, statement or representation may be relied on to vary the terms of this limited warranty.Promise’s sole respons

VTrak E-Class Product Manual310The technician will assist you in determining whether the product requires repair. If the product needs repair, the Tec

311Appendix A: Useful InformationThe appendix covers the following topics:• SNMP MIB Files (below)• Adding a Second Controller (page 311)SNMP MIB File

VTrak E-Class Product Manual3122. Remove the blank cover from the right controller slot. 3. Carefully slide the new controller into the slot until the

Appendix A: Useful Information313Installing a Second Cache BatteryThe cache battery comes as an assembly, with attaching screws and a wiring harness.

VTrak E-Class Product Manual314Figure 2. E310f/s cache battery installation8. Place the top section of the cooling unit onto the bottom section and ti

315IndexNumerics10GB Truncate 108, 156, 2512 TB Limitation 246, 304AAAMUX adapter 18, 312about this manual 1Active-Active 62, 152, 312adaptive writeba

Chapter 2: VTrak Installation19Figure 8. Disk drive mounting holes in the drive carrier Figure 9. SATA drive mounted in a drive carrier with the AAMUX

VTrak E-Class Product Manual316CIMservice 96, 203settings 95, 203clear statistics 102, 207clear tab, controller 108CLUlog in 148log out 150main menu 1

Index317deletedisk array 125, 169initiator 88, 194logical drive 129, 175spare drive 143user 76, 198deleting schedule, background ac-tivities 70DHCP se

VTrak E-Class Product Manual318event log, cont.reported events 277runtime 63, 188, 269save 64, 65expand disk array 129, 172expansion port, SAS 26expan

Index319information, cont.physical drive 117, 163SAS port settings 84, 184subsystem 61initializationdefined 251rate 66, 187initialize logical drive 13

VTrak E-Class Product Manual320logged-in devicesFibre Channel 82, 181logical drivealias 47, 124, 136, 168capacity 47, 124, 128, 168, 174check table 13

Index321offline, cont.physical drive 119, 164, 293online capacity expansion 252reported events 280, 281online helpCLU 150WebPAM PROe 56operational sta

VTrak E-Class Product Manual322privilegesCLU user 197WebPAM PROe user 75problem reportingCLU 269WebPAM PROe 271, 289Qquick initialization 177Rrackmoun

Index323reported events, cont.logical drive 279, 280Media Patrol 280online capacity expansion 280, 281PDM 281physical drive 281, 282power supply 283po

VTrak E-Class Product Manual324settings, cont.temperature 112, 160user 72, 73, 197, 198Web Server 91, 200severity of events 73, 96, 204SFP information

Index325system reported event 287TTable Rounding 108, 156, 251table-routed port 24, 28, 30Technical Support, contact 305Telnetconnection 148service 93

VTrak E-Class Product Manual20Figure 10.SAS drive mounted in a drive carrier SAS disk drive

VTrak E-Class Product Manual326VTrakarchitectural description 4beeping 262, 289features and benefits 5J300s 24, 26, 30overview 2rackmount E310f/s 14ra

Chapter 2: VTrak Installation21Making Management and Data ConnectionsFor Serial Attached SCSI setup, go to page 26.Fibre ChannelVTrak models can have

VTrak E-Class Product Manual22To establish the management path:1. On the VTrak controller, connect the Management Port to your network switch. Figure

Chapter 2: VTrak Installation23Figure 13.DAS data and management connections. The E310f is shown. The E610f is similarMgmtUPS1152008 N 1FC 1 FC 2421Gb

VTrak E-Class Product Manual24Configuring JBOD ExpansionTo expand the number of disk drives:1. On the E610f or E310f controller, connect the SAS conne

Chapter 2: VTrak Installation25Figure 15.JBOD expansion with no single point of failure OIOIOIOIOIOIOIOIMgmtUPS1152008 N 1FC 1 FC 2421Gb/s421Gb/sMgmtU

VTrak E-Class Product ManualivChapter 3: VTrak Setup, cont.Setting up VTrak with the CLU, cont.Exiting the CLU . . . . . . . . . . . . . . . . . . .

VTrak E-Class Product Manual26This completes management and data connections for VTrak E610f and E310f. Go to “Making Serial Cable Connections” on pag

Chapter 2: VTrak Installation27Configuring Direct Attached StorageDirect attached storage (DAS) requires:• Two SAS HBA cards in the Host PC or Server•

VTrak E-Class Product Manual28Configuring Cascaded StorageCascaded storage requires:• One SAS HBA card in the Host PC or Server• A network switch• A n

Chapter 2: VTrak Installation29Figure 19.Cascaded management and data connections. The E310s is shown. The E610s is similarMgmtUPS1152008 N 1MgmtUPS11

VTrak E-Class Product Manual30Configuring JBOD ExpansionTo expand the number of disk drives:1. On the E610s or E310s controller, connect the SAS expan

Chapter 2: VTrak Installation31Figure 21. JBOD expansion with no single point of failure This completes Network and Data connections for VTrak E610s a

VTrak E-Class Product Manual32Making Serial Cable ConnectionsRS232 serial communication enables the Command Line Interface (CLI) and Command Line Util

Chapter 2: VTrak Installation33Connecting the PowerPlug the power cords and switch on both power supplies on. When the power is switched on, the LEDs

VTrak E-Class Product Manual34The Power/Activity LED flashes during drive activity.The Disk Status LED displays Green when a drive is present and conf

35Chapter 3: VTrak SetupThis chapter covers the following topics:• Setting up the Serial Connection (below)• Choosing DHCP or a Static IP Address (pag

ContentsvChapter 4: Management with WebPAM PROe, cont.Working with Subsystems, cont.Running Media Patrol . . . . . . . . . . . . . . . . . . . . . .

VTrak E-Class Product Manual36Choosing DHCP or a Static IP AddressWhen you setup your VTrak, you have the option of:• Enabling DHCP and letting your D

Chapter 3: Setup37Setting up VTrak with the CLI1. Type the following string to set the system date and time, then press Enter. administrator@cli> d

VTrak E-Class Product Manual38In the above example, the IP addresses and subnet mask are included as examples only. Your values will be different.If y

Chapter 3: Setup39Setting up VTrak with the CLU1. At the administrator@cli> prompt, type menu and press Enter.The CLU main menu appears.Figure 1. C

VTrak E-Class Product Manual402. Press the backspace key to erase the current IP Address.3. Type the new IP Address.4. Follow the same procedure to sp

Chapter 3: Setup41Making Manual Settings1. From the CLU Main Menu, highlight Network Management and press Enter.2. Highlight Maintenance Mode Network

VTrak E-Class Product Manual42Creating Disk Arrays with WebPAM PROeSetting up disk arrays with WebPAM PROe consists of the following actions: • Loggin

Chapter 3: Setup433. When the log-in screen (Figure 2) appears:•Type administrator in the User Name field.•Type password in the Password field.• Click

VTrak E-Class Product Manual44Selecting a LanguageWebPAM PROe displays in English, German, French, Italian, Japanese, Chinese Traditional, Chinese Sim

Chapter 3: Setup45AutomaticWhen you choose the Automatic option, the following parameters appear on the screen:• Disk Arrays – The number of physical

VTrak E-Class Product ManualviChapter 4: Management with WebPAM PROe, cont.Managing Storage Services, cont.Viewing the LUN Map . . . . . . . . . . .

VTrak E-Class Product Manual46ExpressWhen you choose the Express option, a set of characteristics and options appears on the screen.1. Check the boxes

Chapter 3: Setup47Advanced When you choose the Advanced option, the Step 1 – Disk Array Creation screen displays.Step 1 – Disk Array Creation1. Enter

VTrak E-Class Product Manual48512 B, 1 KB, 2 KB, and 4 KB are available. 512 B is the default. 12. Specify a Read (cache) Policy from the dropdown men

Chapter 3: Setup49Using WebPAM PROe over the InternetThe above instructions cover connections between VTrak and your company network. It is also possi

VTrak E-Class Product Manual50

51Chapter 4: Management with WebPAM PROeThis chapter covers the following topics:For information about VTrak’s audible alarm and LEDs, see “Chapter 8:

VTrak E-Class Product Manual52Logging into WebPAM PROeIn order to log into WebPAM PROe, you must first setup a network connection between your Host PC

Chapter 4: Management with WebPAM PROe53Figure 1. The WebPAM PROe log-in screen

VTrak E-Class Product Manual54Selecting a LanguageWebPAM PROe displays in English, German, French, Italian, Japanese, Chinese Traditional, Chinese Sim

Chapter 4: Management with WebPAM PROe55Perusing the InterfaceWebPAM PROe is browser-based RAID management software with a graphic user interface.Figu

ContentsviiChapter 4: Management with WebPAM PROe, cont.Managing Enclosures, cont.Testing the Buzzer . . . . . . . . . . . . . . . . . . . . . . . .

VTrak E-Class Product Manual56Using the HeaderThe Header contains the following items:• Language – To change languages, see “Selecting a Language” on

Chapter 4: Management with WebPAM PROe57Using Tree ViewTree View enables you to navigate around all components of the Subsystem, including Fibre Chann

VTrak E-Class Product Manual58Using Management ViewManagement View provides the actual user interface with the VTrak, including creation, maintenance,

Chapter 4: Management with WebPAM PROe59Logging out of WebPAM PROeThere are two ways to log out of WebPAM PROe:• Close your browser window• Click Logo

VTrak E-Class Product Manual60Working with the Storage NetworkWhen you log into WebPAM PROe, you access a specific VTrak subsystem. See “Logging into

Chapter 4: Management with WebPAM PROe61Working with SubsystemsA VTrak subsystem is identified by its Management Port IP address. Subsystem functions

VTrak E-Class Product Manual62Saving Subsystem ConfigurationTo save the subsystem's configuration and status information to text file on your Hos

Chapter 4: Management with WebPAM PROe632. In Management View, click the Settings tab.3. Do one of the following actions:• To enable Cache Mirroring,

VTrak E-Class Product Manual64• Event ID – The hexadecimal number that identifies the specific type of event • Severity – Information, Warning, Minor,

Chapter 4: Management with WebPAM PROe65Viewing NVRAM EventsNVRAM Events lists information about the 63 most recent important events. NVRAM events are

VTrak E-Class Product ManualviiiChapter 4: Management with WebPAM PROe, cont.Managing Spare Drives, cont.Creating a Spare Drive . . . . . . . . . . .

VTrak E-Class Product Manual66Clearing NVRAM EventsTo clear the NVRAM event log:1. In Tree View, click the Subsystem icon.2. In Management View, cli

Chapter 4: Management with WebPAM PROe67• PDM – Looks for bad blocks the physical drives of disk arrays• Transition – Returns a revertible spare drive

VTrak E-Class Product Manual68Running Media PatrolMedia Patrol checks the magnetic media on physical drives. When it finds the specified number of bad

Chapter 4: Management with WebPAM PROe69Scheduling an ActivityTo set a scheduled activity for this subsystem:1. Click the Subsystem icon Tree View.

VTrak E-Class Product Manual70 8. Click the Submit button. Deleting a Scheduled ActivityTo delete a scheduled activity for this subsystem:1. Click the

Chapter 4: Management with WebPAM PROe712. Click the Lock tab in Management View. 3. Click the Lock option. 4. Enter a time interval between 1 and 144

VTrak E-Class Product Manual72Managing UsersUser Management includes all functions dealing with user accounts. Functions include:• Viewing User Inform

Chapter 4: Management with WebPAM PROe73• Enter or change the email address. • From the Privilege dropdown menu, choose a new level.See “List of User

VTrak E-Class Product Manual74• Fatal – Non-Recoverable error or failure has occurred • None – Deactivates this event for notification purposes 7. Cli

Chapter 4: Management with WebPAM PROe759. Click the Submit button. Creating a UserTo create a user:1. Log into WebPAM PROe as the Administrator or a

ContentsixChapter 5: Management with the CLU, cont.Managing Physical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162Making Gl

VTrak E-Class Product Manual76Deleting a UserThere will always be at least one Super User account. You cannot delete the user account you used to log

Chapter 4: Management with WebPAM PROe77Managing the Network ConnectionThe network connection deals with network connections to the VTrak’s Management

VTrak E-Class Product Manual784. Click the Maintenance Mode tab in Management View.5. Click the Port Configuration link for Controller 1 or 2. 6. To e

Chapter 4: Management with WebPAM PROe79Managing Fibre Channel ConnectionsThis feature pertains to VTrak Fibre Channel models. Functions include:• Vie

VTrak E-Class Product Manual80• Fabric WWPN – World Wide Port Name (appears when connected to a switch)• Current Speed – 4 Gb/s, 2 Gb/s, or 1 Gb/s • L

Chapter 4: Management with WebPAM PROe81Port Setting InformationThe table below shows the type of attached topology you will achieve based on your con

VTrak E-Class Product Manual821. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools icon. 3. Click the Fibre Channel Managem

Chapter 4: Management with WebPAM PROe83To view a list of recognized initiators:1. Click the Subsystem icon in Tree View. 2. Click the Administrativ

VTrak E-Class Product Manual84Managing SAS ConnectionsThis feature pertains to VTrak Serial Attached SCSI models. Functions include:• Viewing SAS Port

Chapter 4: Management with WebPAM PROe851. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools icon. 3. Click the SAS Managem