Promise Technology SMARTSTOR NS4300N Manual de usuario

SMARTSTORNS4300NProduct ManualVersion 1.5 SR2/3

SmartStor NS4300N Product Manual2ArchitectureThe SmartStor NS4300N’s architecture is based on the Freescale MPC8343 microprocessor and the Promise PDC

SmartStor NS4300N Product Manual92Viewing the Event LogThe event log keeps a log of the 20 most recent events on the SmartStor. You can use this infor

Chapter 6: PASM93Viewing the Email Alert ListThe SmartStor will send alerts via email to the recipients you designate.To view a list of Email Alert re

SmartStor NS4300N Product Manual94Enabling and Disabling the BuzzerThe SmartStor has a buzzer that sounds when the SmartStor is finished booting and w

Chapter 6: PASM95Setting up a UPSTo set up a UPS:1. Attach the APC UPS to one of the SmartStor’s USB ports.2. In the Tree, click the + beside the Mana

SmartStor NS4300N Product Manual96Managing ServicesThis category includes the following topics:• Setting System Date and Time (page 96)• Running the N

Chapter 6: PASM978. Under Schedule, choose one of the options:• Disable – Disables NTP synchronization • Do it at once – Performs a synchronization wh

SmartStor NS4300N Product Manual98Shutting Down the SmartStorThe only time you need to shut down the SmartStor is to replace the disk drive cooling fa

Chapter 6: PASM99Viewing System InformationTo view system information:1. In the Tree, click the + beside the System icon.2. Click the System Informati

SmartStor NS4300N Product Manual100

101Chapter 7: Technology Background• Introduction to RAID (below)• Choosing a RAID Level (page 106)• Spare Drive (page 107)• Partition and Format (pag

Chapter 1: Introduction to SmartStor3• SmartSYNC Backup Utility• Setup Wizard UtilitySpecifications• Disk drive support: • Four 1.5 Gb/s or 3 Gb/s SAT

SmartStor NS4300N Product Manual102RAID 0 – StripeWhen a RAID Volume is striped, the read and write blocks of data are interleaved between the sectors

Chapter 7: Technology Background103RAID 1 – MirrorWhen a RAID Volume is mirrored, identical data is written to a pair of disk drives, while reads are

SmartStor NS4300N Product Manual104RAID 5 – Block Striping with Distributed ParityRAID 5 organizes block data and parity data across the disk drives.

Chapter 7: Technology Background105RAID 10 – Mirror / StripeMirror/Stripe combines both of the RAID 0 and RAID 1 types. RAID 10 can increase performan

SmartStor NS4300N Product Manual106Choosing a RAID LevelThere are several issues to consider when choosing the RAID level for your Volume. The followi

Chapter 7: Technology Background107RAID 5Recommended applications for RAID 5:• File and Application servers • WWW, E-mail, and News servers• Intranet

SmartStor NS4300N Product Manual108You must designate a disk drive as a Spare. By default, and unassigned disk drive is Free. Use PASM to designate th

Chapter 7: Technology Background109RAID Volume MigrationMigration is the process of:• Changing the RAID level • Adding disk drives but keeping the sam

SmartStor NS4300N Product Manual110RAID 5A RAID 5 source Volume can migrate to the following target RAID levels:RAID 10A RAID 10 source Volume cannot

111Chapter 8: Troubleshooting• Responding to an Audible Alarm (page 111)• Checking the System Status LED (page 112)• Checking Disk Status LEDs (page 1

SmartStor NS4300N Product Manual4• Hardware monitoring of:Compatible Backup SoftwareSmartStor NS4300N is compatible with the following backup software

SmartStor NS4300N Product Manual112Checking the System Status LEDThe SmartStor system status LED (see Figure 1.) reports the condition of the Enclosur

Chapter 8: Troubleshooting113Replacing a Failed Disk DriveIf a disk drive fails, the Disk Status LED is red. See Figure 1. If the disk drive belongs t

SmartStor NS4300N Product Manual114Figure 2. PASM reports a Critical RAID Volume SmartStor Responds to a Critical RAID VolumeHow the SmartStor respond

Chapter 8: Troubleshooting115When the SmartStor’s memory does not recognize the RAID Volume, so PASM displays the RAID Volume as invalid. See Figure 3

SmartStor NS4300N Product Manual116To view File System status:1. Start PASM.See “PASM in your Browser” on page 60.Or see “PASM in SmartSYNC” on page 6

Chapter 8: Troubleshooting117Figure 4. The PASM Event Log4. Check the Event Log for reports of disk drive failure or other problems.Responding to Even

SmartStor NS4300N Product Manual118File system capacity usage of volume X is over 90%.Reduce the number or size of the files or expand the volume size

Chapter 8: Troubleshooting119System was shut down abnormally.The SmartStor shut down incorrectly the last time. See “Shutting Down the SmartStor” on p

SmartStor NS4300N Product Manual120Checking Enclosure Status in PASMTo check Enclosure status:1. Start PASM.See “PASM in your Browser” on page 60.Or s

Chapter 8: Troubleshooting121Figure 5. The Enclosure Information tab with malfunctions shown The corrective action you take depends on the nature of t

5Chapter 2: Installation and Setup• Unpacking the SmartStor NS4300N (page 5)• Installing Disk Drives (page 7)• Connecting to the Network (page 7)• Con

SmartStor NS4300N Product Manual122Figure 6. Power Button, System Status and Ethernet Activity LEDsMultiple Network ConnectionsIf your PC has multiple

Chapter 8: Troubleshooting123Solving Network Connection ProblemsMost network connection problems are the result of poor connections.When the SmartStor

SmartStor NS4300N Product Manual124Checking Your Email InboxIf you enabled Mail Alert in PASM, the SmartStor will send you an email message when a pro

Chapter 8: Troubleshooting125Figure 9. Reset button and System Status LED Resolving a Windows Firewall IssueIf you a running a personal firewall on yo

SmartStor NS4300N Product Manual126The Windows Firewall dialog box opens.5. Click the Advanced tab.6. Under Network Connection Setting, click the Sett

127Chapter 9: Support• Frequently Asked Questions (below)• Contacting Technical Support (page 130)• Limited Warranty (page 133)• Returning Product For

SmartStor NS4300N Product Manual128I tried to connect my SmartStor as a network drive using SmartSYNC, but Windows displayed an error message.There mi

Chapter 9: Support129Can I do a One Touch Backup or a regular Backup on a protected folder or file on my Windows PC?No. Windows does not allow SmartSY

SmartStor NS4300N Product Manual130Contacting Technical SupportPromise Technical Support provides several support options for Promise users to access

Chapter 9: Support131Europe, Africa, Middle East GermanyItalyE-mail Support e-Support On-LineFax Support +31 (0) 40 256 9463 Attn: Technical SupportP

SmartStor NS4300N Product Manual6Figure 1. SmartStor NS4300N Front ViewFigure 2. SmartStor NS4300N Rear ViewDisk DriveDrive CarrierDisk Activity LEDPo

SmartStor NS4300N Product Manual132Taiwan China E-mail Support e-Support On-LineFax Support +886 3 578 2390 Attn: Technical SupportPhone Support +886

Chapter 9: Support133Limited WarrantyPromise Technology, Inc. (“Promise”) warrants that for three (3) years from the time of the delivery of the produ

SmartStor NS4300N Product Manual134No other document, statement or representation may be relied on to vary the terms of this limited warranty.Promise’

Chapter 9: Support135Returning Product For RepairIf you suspect a product is not working properly, or if you have any questions about your product, co

SmartStor NS4300N Product Manual136You are responsible for the cost of insurance and shipment of the product to Promise. Note that damage incurred due

137Appendix A: Setup Wizard Advanced ModeThe NAS Setup Wizard performs the setup procedures on your SmartStor. To set up your SmartStor:1. From the Wi

SmartStor NS4300N Product Manual138The rest of the setup instructions describe Advanced mode. For setup instructions using Express mode, see “Setting

Appendix A: Setup Wizard Advanced Mode1397. From the dropdown menus, choose your:• Time Zone•Year•Month•Date• Time in hours (24 hour clock), minutes a

SmartStor NS4300N Product Manual1408. In the Making Network Settings screen, choose one of the following:• Obtain network settings automatically... –

Appendix A: Setup Wizard Advanced Mode1419. Type your entries into the fields provided:• Computer Name – The SmartStor’s Server Name in SmartSYNC• IP

Chapter 2: Installation and Setup7Installing Disk DrivesYou can populate the SmartStor NS4300N with SATA 1.5 Gb/s or 3.0 Gb/s disk drives. For optimal

SmartStor NS4300N Product Manual14210. In the Protecting Your Data screen:• Check the Create new storage box if you are setting up the SmartStor for t

Appendix A: Setup Wizard Advanced Mode143storage but there will be no fault tolerance to protect your data if one of the disk drives fails.Click Next

SmartStor NS4300N Product Manual14412. Review your settings and click Finish to begin the system initiation.A System Message appears.13. In the System

145Appendix B: Maintenance• Upgrading the Firmware (below)• Installing Application Plug-ins (page 147)• Connection Problems After Restart (page 148)Up

SmartStor NS4300N Product Manual146Rebooting the SmartStorDuring the reboot, none of your folders will be accessible from your networked PCs.To reboot

Appendix B: Maintenance147Installing Application Plug-insApplication plug-ins are enhancements to SmartStor’s capabilities. The DLNA server, which ena

SmartStor NS4300N Product Manual148Connection Problems After RestartIf your SmartStor’s network settings were set to Obtain an IP address automaticall

149Appendix C: GNU General Public LicenseThis product includes copyrighted third-party software licensed under the terms of the GNU General Public Lic

SmartStor NS4300N Product Manual150

151IndexAabout this manual 1action status, RAID Volume 79AD domain 70, 128add 80email alert recipient 93folder 64, 76group 67group member 67RAID Volum

SmartStor NS4300N Product Manual8Connecting the PowerTo power the SmartStor:1. Attach the power cord on the back of the SmartStor enclosure and plug t

SmartStor NS4300N Product Manual152Ddate and time 96, 138date and time settings 13DCHP server 63DDNS 90default browser, setting 58default gateway 63,

Index153file protocol support 3file systemevents 117rebuilding 116status 115filesbackup 46protected 43, 56restore backup 47finding SmartStor’s IP addr

SmartStor NS4300N Product Manual154Linux, cont.sharing setup 77locate SmartStor 98MMacintosh access, setup 72Macintosh, setup network drive 27mail ale

Index155PASM, cont.in SmartSYNC 19, 61language 62navigating the interface 62Setup Wizard 63, 101starting 50passwordadministrator’s 63change Administra

SmartStor NS4300N Product Manual156restore, cont.performing 55restore location, backup files 48RJ45 connector 7Sscan network interface 122schedulePC-t

Index157systembackup file 56events 118system status LED 8, 82, 97, 98, 112, 121, 124system temperature 99Ttemperature, CPU 121time zone 138UUDP option

SmartStor NS4300N Product Manual158

Chapter 2: Installation and Setup93. Click the Next button to begin installation.The License Agreement screen appears.4. Click the “I accept the terms

SmartStor NS4300N Product Manual10Click the Install option for:• Anyone who uses this computer (all users)• Only for me (the current user)Click the Ne

Chapter 2: Installation and Setup117. Click to Finish button to close the installer.

SmartStor NS4300N Product ManualiiCopyright© 2007 Promise Technology, Inc. All Rights Reserved.Copyright by Promise Technology, Inc. (Promise Technolo

SmartStor NS4300N Product Manual12Optional. Selecting Your NetworkIf your PC has only one network connection, skip to “Setting up the SmartStor” on pa

Chapter 2: Installation and Setup13Setting up the SmartStorThe NAS Setup Wizard performs the setup procedures on your SmartStor. To set up your SmartS

SmartStor NS4300N Product Manual14Click the Advanced Mode option if one or more of these conditions apply:• You do not have a DHCP server on your netw

Chapter 2: Installation and Setup15The Login dialog box appears.6. Type admin into the Password field, then click OK.The password is case sensitive.Th

SmartStor NS4300N Product Manual16The System Message appears.8. Click the Yes button to begin the system initiation.The Wizard requires several minute

Chapter 2: Installation and Setup17Connecting to PASMThe Promise Advanced Storage Manager (PASM) software is factory-installed on the SmartStor system

SmartStor NS4300N Product Manual18PASM in your BrowserTo log into PASM in your browser:1. Start your Browser.2. In the Browser address field, type in

Chapter 2: Installation and Setup19PASM in SmartSYNCTo log into PASM in SmartSYNC:1. In the Windows application tray (lower right corner of the screen

SmartStor NS4300N Product Manual20Shutting Down the SmartStorTo shut down the SmartStor, press and hold the power button for five seconds. See Figure

21Chapter 3: Connecting to the SmartStor• Setting up a Network Drive on a Windows PC (page 21)• Setting up a Network Drive on a UNIX or Linux PC (page

iiiContentsChapter 1: Introduction to SmartStor . . . . . . . . . . . . . . . . . . . . . . . . .1About This Manual . . . . . . . . . . . . . . . .

SmartStor NS4300N Product Manual22See “Finding the SmartStor’s IP Address” on page 17.The SmartStor appears in the search results list. 4. Double-clic

Chapter 3: Connecting to the SmartStor235. Right-click the folder you want and choose Map Network Drive from the dropdown menu. The Map Network Drive

SmartStor NS4300N Product Manual24The folder on the SmartStor appears under My Computer as a network drive. You can now copy files to and from the fol

Chapter 3: Connecting to the SmartStor25The UNIX/Linux protocol enables UNIX and Linux PCs to connect to SmartStor.5. Click the File Sharing icon in t

SmartStor NS4300N Product Manual26On the UNIX/Linux PC with Command Line Interface1. Open a terminal window.2. Create a new folder for the SmartStor.

Chapter 3: Connecting to the SmartStor27If this is the first time you accessed this folder, an Authentication dialog box opens.5. Type the user name a

SmartStor NS4300N Product Manual284. Next to Service, click the Enable option, then click the OK button.The Macintosh protocol enables Macintosh PCs t

Chapter 3: Connecting to the SmartStor29On the Macintosh PC1. From the Go menu, choose Connect to Server. 2. In the Connect to Server dialog box, type

SmartStor NS4300N Product Manual30 4. In the NS4300 dialog box, click the folder you want, then click the OK button.5. In the NS4300 Welcome screen, c

Chapter 3: Connecting to the SmartStor31A window opens on the Macintosh desktop to access the folder on the SmartStor. You can now copy files to and f

SmartStor NS4300N Product ManualivChapter 4: One Touch Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43Enabling One Touch Backup

SmartStor NS4300N Product Manual32Setting up the Print Server on SmartStorTo set up the SmartStor’s print server:1. Start PASM.See “PASM in your Brows

Chapter 3: Connecting to the SmartStor33If the Connect to dialog box appears, type the user name and password in the respective fields, then click the

SmartStor NS4300N Product Manual347. In the Add Printer Wizard, click the Manufacturer and model name of your USB printer, then click the OK button.8.

Chapter 3: Connecting to the SmartStor353. Click the Forward button.4. In the Name field, type a name for the printer, such as NAS_printer, a descript

SmartStor NS4300N Product Manual36The user name and password are case sensitive.The Printer Model dialog box opens.8. From the dropdown menu, choose t

Chapter 3: Connecting to the SmartStor37USBPTR01 is added to your printer list.Setting up Macintosh PrintingTo set up printing on a Macintosh PC:1. Fr

SmartStor NS4300N Product Manual387. Type the user name and password in the respective fields, then click the OK button.The default user name is admin

Chapter 3: Connecting to the SmartStor3911. Click the Add button.USBPTR01 is added to your printer list.Connecting a USB DriveTo connect a USB drive t

SmartStor NS4300N Product Manual40usbdisk folder does not appear. See “Formatting an External USB Drive or Memory Stick” on page 83.Windows PCThe USB

Chapter 3: Connecting to the SmartStor41Linux PCThe USB drive appears as a folder on the SmartStor when you create a network drive on a Linux PC.Follo

ContentsvChapter 6: PASM, cont.Managing Users and Groups, cont.Creating a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

SmartStor NS4300N Product Manual42Disconnecting a USB DriveTo disconnect a USB drive or memory stick from the SmartStor:1. Be sure that no files on th

43Chapter 4: One Touch Backup• Enabling One Touch Backup (page 43)• Creating a Backup Schedule (page 44)• Performing a One Touch Backup (page 45)• Vie

SmartStor NS4300N Product Manual443. On the One Touch Backup tab, click the Enable button for One Touch Backup Services, then click the OK button.Crea

Chapter 4: One Touch Backup45• If you chose daily, choose the time of day in the hour (24-hour clock) and minutes dropdown menu.• If you chose weekly,

SmartStor NS4300N Product Manual46Within moments, the folders you specified are backed up onto the SmartStor. The One Touch Backup function backs up a

Chapter 4: One Touch Backup47Restoring Your Backup FilesTo restore backup files from the SmartStor to your PC:1. On the Windows PC, open SmartSYNC and

SmartStor NS4300N Product Manual48In the Folder List, folders are identified by their file structure as it was copied from your PC. The lowest folder

49Chapter 5: SmartSYNC• Opening the SmartSYNC Window (page 49)• Choosing a Language (page 49)• Closing the SmartSYNC Window (page 50)• Quitting SmartS

SmartStor NS4300N Product Manual50Closing the SmartSYNC WindowTo close the SmartSYNC window, click the X (close) icon at the top right corner of the w

Chapter 5: SmartSYNC51Your default browser starts and the PASM login screen displays.3. Type the user name and password in the respective fields, then

SmartStor NS4300N Product ManualviChapter 6: PASM, cont.Managing the Network Connection . . . . . . . . . . . . . . . . . . . . . . . . .88Viewing Ne

SmartStor NS4300N Product Manual52Connecting a Network DriveTo access the folders you create on the SmartStor, you must make them network drives on yo

Chapter 5: SmartSYNC53Deleting Device (Network Drive) RecordsTo delete a drive record only affects SmartSYNC. Deleting a drive record does NOT delete

SmartStor NS4300N Product Manual54Destinations are identified by drive letters and correspond to a specific folder on the SmartStor.5. Click the folde

Chapter 5: SmartSYNC55Performing a Restore A Restore copies folders from the SmartStor to your PC.To perform a Restore of a chosen folder:1. Open the

SmartStor NS4300N Product Manual56When you are ready perform the backup, click the Tools menu and choose Restore > Start. Scheduling a BackupA Back

Chapter 5: SmartSYNC579. Choose a setting:• If you chose hours, choose the number of hours from the dropdown menu.• If you chose daily, choose the tim

SmartStor NS4300N Product Manual58Setting the Default Browser for PASMTo set the default browser for PASM:1. Open the SmartSYNC window.2. Click the Op

59Chapter 6: PASM• Connecting to PASM (below)• Choosing a Language (page 62)• Navigating in PASM (page 62)• Setting up SmartStor with the Setup Wizard

SmartStor NS4300N Product Manual60PASM in your BrowserTo log into PASM in your browser:1. Start your Browser.2. In the Browser address field, type in

Chapter 6: PASM61PASM in SmartSYNCTo log into PASM through SmartSYNC:1. In the Windows application tray (lower right corner of the screen), double-cli

ContentsviiChapter 7: Technology Background, cont.Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107A

SmartStor NS4300N Product Manual62Choosing a Language To choose a language, click the Language menu in the PASM Header and choose the language you pre

Chapter 6: PASM63Setting up SmartStor with the Setup WizardIf you used the NAS Setup Wizard utility to set up your SmartStor, you do not need to run t

SmartStor NS4300N Product Manual6411. Check the Enable box to the right of the services you plan to use.• Windows – Enables file access from Windows P

Chapter 6: PASM65Managing Users and GroupsThis category includes the following topics:• Viewing a List of Users (page 65)• Creating a User (page 65)•

SmartStor NS4300N Product Manual663. Click the Change Password tab.4. Type a new password into the fields provided.5. Click the OK button.If you forge

Chapter 6: PASM67Creating a GroupGroups are composed of users. You can assign permissions to a group, the same as you would do with individual users.

SmartStor NS4300N Product Manual68Deleting a GroupYou must remove all members from the group before you can delete the group. See “Removing Members fr

Chapter 6: PASM696. If you chose Limited Quota, type a number into the field provided.This number represents how many MB of data the user or group can

SmartStor NS4300N Product Manual70Managing File & Print ServicesThis category includes the following topics:• Setting up Windows Access (page 70)•

Chapter 6: PASM718. Optional. If you chose an Workgroup, enter the Workgroup name into the field provided:See your Network Administrator for help with

SmartStor NS4300N Product ManualviiiAppendix B: Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145Upgrading the Firmwar

SmartStor NS4300N Product Manual727. Click the OK button to save your settings.8. In the Tree, click the + beside the File Sharing icon.9. Click the M

Chapter 6: PASM73Setting up for FTP AccessFollow this procedure to set up FTP access for your folders:1. In the Tree, click the + beside the File &

SmartStor NS4300N Product Manual74Setting up your Print ServerFollow this procedure to set up the SmartStor as a printer server:1. In the Tree, click

Chapter 6: PASM75The media content directory is /VOLUME1/PLUGINAPP/DLNA/. This is a shared folder created when you install the DLNA plug-in. The direc

SmartStor NS4300N Product Manual76Adding a FolderA folder is the entity that appears as a Network Drive on your PC.To add a folder:1. In the Tree, cli

Chapter 6: PASM77Setting up Windows Sharing for a FolderWindows sharing assigns user access the folders on your SmartStor. By default all users and gr

SmartStor NS4300N Product Manual78Be sure the UNIX/Linux service is running for this folder. See “Setting up UNIX/Linux Access” on page 71.Setting up

Chapter 6: PASM79Managing RAID VolumesThis category includes the following topics:• Viewing RAID Volume Status (page 79)• Viewing Disk Drive Informati

SmartStor NS4300N Product Manual80Viewing Disk Drive InformationTo view information about a disk drive:1. In the Tree, click the + beside the RAID &am

Chapter 6: PASM81Designating a Spare DriveIf you have an unassigned disk drive, you can assign it as a spare drive.For more information, see “Spare Dr

1Chapter 1: Introduction to SmartStor• About This Manual (page 1)• Architecture (page 2)• Protocol Support (page 2)• Key Benefits (page 2)• Specificat

SmartStor NS4300N Product Manual82Deleting a RAID Volume To delete a RAID Volume:1. In the Tree, click the + beside the RAID & File System icon.2

Chapter 6: PASM83Viewing an External USB Drive or Memory StickTo view a USB drive or memory stick attached to the SmartStor:1. In the Tree, click the

SmartStor NS4300N Product Manual84Managing BackupsThis category includes the following topics:• Viewing a List of Snapshot Backups (page 84)• Setting

Chapter 6: PASM85Scheduling a Snapshot BackupTo schedule a Snapshot Backup:1. In the Tree, click the + beside the Backup icon.2. Click the Snapshot Ba

SmartStor NS4300N Product Manual86Viewing the NAS Replication ScheduleNAS Replication is a feature that uses one SmartStor to backup the data on anoth

Chapter 6: PASM876. Under Schedule, click the option button for the schedule type you want:• Disable – Disables NAS Replication• Do it at once – Perfo

SmartStor NS4300N Product Manual88Managing the Network ConnectionThis category includes the following topics:• Viewing Network Setup Information (page

Chapter 6: PASM898. Optional. If you chose Specify an IP address, enter the following settings in the fields provided:• IP Address• Subnet Mask• Defau

SmartStor NS4300N Product Manual90Setting up your DDNS ServiceThe Dynamic Domain Name Server service enables you to keep the same domain name even tho

Chapter 6: PASM91Making Management SettingsThis category includes the following topics:• Viewing Service Status (page 91)• Viewing the Event Log (page