Promise Technology VTrak E630FD Manual

VTRAKE-ClassE830f/i, E630f/iPRODUCT MANUALVersion 1.1

VTrak E-Class Product Manual4Figure 2. VTrak E630f/i front viewFigure 3. VTrak E830f back viewDrive Carriers Power and Status LEDsDrive Carrier LEDsPo

VTrak E-Class Product Manual94Enclosure settings include:• Enclosure Warning Temperature Threshold• Enclosure Critical Temperature Threshold• Controll

Chapter 4: Management with WebPAM PROe952. Click the Component List icon.3. Click the Enclosure and click the View button.4. Scroll down to view the F

VTrak E-Class Product Manual96Managing UPS UnitsUninterruptible Power Supply (UPS) Management includes the following functions:• Viewing a List of UPS

Chapter 4: Management with WebPAM PROe97Making UPS SettingsThese settings control how the VTrak subsystem detects the UPS unit and responds to data re

VTrak E-Class Product Manual98Viewing UPS InformationTo view information about a specific UPS unit:1. Click the Device tab.2. Click the UPS icon.3. Mo

Chapter 4: Management with WebPAM PROe99NoteThe maximum recommended Loading Ratio varies among models of UPS units. The general range is 60% to 80%. I

VTrak E-Class Product Manual100Managing Network ConnectionsNetwork Connections Management includes the following functions:• Making Virtual Management

Chapter 4: Management with WebPAM PROe101To make maintenance mode settings:1. Click the Device tab.2. Click the Network Management icon.3. Click the M

VTrak E-Class Product Manual102Managing UsersUser management includes:• Viewing User Information (below)• Creating a User (page 102)• Setting User Eve

Chapter 4: Management with WebPAM PROe1035. Choose a privilege level from the dropdown menu.See the table below.6. (Optional) Uncheck the Enable box t

Architectural Description5Figure 4. VTrak E630f back viewFigure 5. VTrak E830i back viewPower Supply 1 Power Supply 2RAID Controller 1 RAID Controller

VTrak E-Class Product Manual104Subscribing users receive notification of events at the chosen severity level and all higher levels. See the table on t

Chapter 4: Management with WebPAM PROe105Changing User PasswordsThis action requires Administrator or Super User privileges.To change a user’s passwor

VTrak E-Class Product Manual106Deleting a UserThis action requires Administrator or Super User privileges.To delete a user:1. Click the Administration

Chapter 4: Management with WebPAM PROe107Exporting a User DatabaseYou can save the user information and settings from one VTrak RAID subsystem, export

VTrak E-Class Product Manual108Managing LDAPLDAP Management includes the following functions:• Viewing LDAP Information (page 108)• Making LDAP Settin

Chapter 4: Management with WebPAM PROe109• Object Class – For email notification. The default is person.• Full Name Attribute – Stores user’s full nam

VTrak E-Class Product Manual110• Email notification for Event – Check the box to enable an email subscription for an LDAP authenticated user.• Object

Chapter 4: Management with WebPAM PROe111Testing LDAP SettingsTo test your LDAP settings:1. From the Main Menu, highlight Additional Info and Manageme

VTrak E-Class Product Manual112Group names are for convenience only. A group name does not impose any role or limitation upon the group it represents.

Chapter 4: Management with WebPAM PROe113Deleting a Role MapTo delete a role map:1. Click the Administration tab.2. Click the User Management icon.3.

VTrak E-Class Product Manual6Figure 6. VTrak E630i back viewFeaturesController Module FeaturesDrive Support• 3.5-inch and 2.5-inch form factor• Hard d

VTrak E-Class Product Manual114Managing Background ActivitiesBackground activity management includes:• Viewing Current Background Activities (page 114

Chapter 4: Management with WebPAM PROe1152. Click the Background Activities icon.The list of background appears.3. Click the Scheduler button.The list

VTrak E-Class Product Manual116• Until date from the dropdown menus.12. For Redundancy Check, choose,• Auto Fix option – Attempts to repair the proble

Chapter 4: Management with WebPAM PROe117• Until date from the dropdown menus.• For Redundancy Check, choose,• Auto Fix option – Attempts to repair th

VTrak E-Class Product Manual1182. Click the Background Activities icon.The list of background appears.3. Click the Scheduler button.The list of curren

Chapter 4: Management with WebPAM PROe1193. Click the Settings button.4. Click the Redundancy Check Rate dropdown menu and choose a rate:• Low – Fewer

VTrak E-Class Product Manual120RebuildWhen you rebuild a disk array, you are actually rebuilding the data on one physical drive.• When a physical driv

Chapter 4: Management with WebPAM PROe121See “Migrating a Logical Drive’s RAID Level” on page 169 and “RAID Level Migration” on page 347.Making Migrat

VTrak E-Class Product Manual122• High – More system resources to PDM, fewer to data read/write operations.• Highlight the current values in the block

Chapter 4: Management with WebPAM PROe123Making Synchronization SettingsTo make Synchronization settings:1. Click the Administration tab.2. Click the

Features7Data Cache• 2 GB data cache per controller.A portion of the data cache is shared with the controller firmware• Protected with hot-swappable b

VTrak E-Class Product Manual124Managing Storage ServicesStorage service management includes:• Viewing a List of Services (below)• Email Service (page

Chapter 4: Management with WebPAM PROe125Restarting Email ServiceTo restart the Email service:1. Click the Administration tab.2. Click the Services ic

VTrak E-Class Product Manual126Stopping SLP ServiceTo stop the SLP service:1. Click the Administration tab.2. Click the Services icon.3. Click the SLP

Chapter 4: Management with WebPAM PROe1274. Click the Confirm button.To start the Webserver service after stopping it:1. Click the Administration tab.

VTrak E-Class Product Manual1283. Click the Telnet service and click the Start button.Restarting Telnet ServiceTo restart the Telnet service:1. Click

Chapter 4: Management with WebPAM PROe1293. Click the SSH service and click the Start button.Restarting SSH ServiceTo restart the SSH service:1. Click

VTrak E-Class Product Manual1303. Click the SNMP service and click the Start button.Restarting SNMP ServiceTo restart the SNMP service:1. Click the Ad

Chapter 4: Management with WebPAM PROe131Deleting an SNMP Trap SinkTo delete a trap sink:1. Click the Administration tab.2. Click the Services icon.3.

VTrak E-Class Product Manual132Restarting CIM ServiceTo restart the CIM service:1. Click the Administration tab.2. Click the Services icon.3. Click th

Chapter 4: Management with WebPAM PROe133Starting Netsend ServiceTo restart the Netsend service:1. Click the Administration tab.2. Click the Services

VTrak E-Class Product Manual8• Disk SMART Polling• Online Capacity Expansion (OCE)• RAID Level Migration (RLM)• UPS Monitoring• Feature rich task sche

VTrak E-Class Product Manual1346. Click the Add button.The recipient server is added to the list.7. Click the Save button.8. Click the Confirm button.

Chapter 4: Management with WebPAM PROe135Working with the Event ViewerWorking with the Event Viewer includes the following functions:• Viewing Runtime

VTrak E-Class Product Manual136• Timestamp – Date and time the event happened.• Description – A description of the event in plain language.3. Press th

Chapter 4: Management with WebPAM PROe137• Description – A description of the event in plain language.4. Press the up and down arrow keys to scroll th

VTrak E-Class Product Manual138Monitoring PerformancePerformance monitoring includes:• Monitoring I/O Performance (below)• Monitoring PSU Wattage (pag

Chapter 4: Management with WebPAM PROe1396. Click the Select Physical Drives button and check the boxes for the physical drives you want to see.• Tota

VTrak E-Class Product Manual140• Average latency in ms• Minimum latency in ms• I/Os per second4. Click the Select Logical Drives button and check the

Chapter 4: Management with WebPAM PROe141Managing Physical DrivesPhysical drive management includes:• Viewing a List of Physical Drives (below)• Viewi

VTrak E-Class Product Manual1422. Click the Physical Drive icon.3. Click the physical drive you want, then click the View button.Physical drive inform

Chapter 4: Management with WebPAM PROe143• Drive Reference TemperatureAdvanced information for SAS physical drives includes:• Read Cache – Enabled or

Features9Supported Operating EnvironmentsCore Platform Type NotesMicrosoftWindows Server 2008 with SP2 x86/x64ALUA support withPerfectPath v4.00 or la

VTrak E-Class Product Manual144• Enable Read Cache5. Click the Save button.Making Individual Physical Drive SettingsTo make individual physical drive

Chapter 4: Management with WebPAM PROe145• Avg Response Time Ctrl 2 – Controller 2 average response time• Max Response Time Ctrl 1 – Controller 1 maxi

VTrak E-Class Product Manual1465. Click the Save Advanced SMART Log button.Your browser saves a text file containing the SMART Log to its designated d

Chapter 4: Management with WebPAM PROe1474. Mouse over the physical drive you want to force offline.5. Click the Force Offline button.6. In the Confir

VTrak E-Class Product Manual148Managing Disk ArraysDisk array management includes:• Viewing a List of Disk Arrays (below)• Viewing Disk Array Informat

Chapter 4: Management with WebPAM PROe149The list of disk arrays appears.3. Click the disk array you want, then click the View button.Array informatio

VTrak E-Class Product Manual150Creating a Disk Array ManuallyThis feature creates a disk array only. You can also use the Wizard to create a disk arra

Chapter 4: Management with WebPAM PROe151Creating a Disk Array with the WizardThe Wizard creates disk arrays and logical drives automatically. It has

VTrak E-Class Product Manual152Wizard: Optimal ConfigurationsThis action requires Super User or Power User privileges.To use the Optimal Configuration

Chapter 4: Management with WebPAM PROe1534. To accept the proposed configuration, click the Submit button.5. Click the Finish button to clear the Auto

VTrak E-Class Product Manual10Supported BrowsersBrowsers run on the host PC or server, from which you monitor and manage the VTrak subsystem using Web

VTrak E-Class Product Manual1547. Click the Next button to continue.The Summary screen appears with information on disk arrays, logical drives, and sp

Chapter 4: Management with WebPAM PROe155Look for drives with a green LED dark, a blue LED lit, and no crosshatching over the carrier.3. Click a physi

VTrak E-Class Product Manual156Task 3 – Spare Drive CreationTo create your spare drive:1. For each of the following items, accept the default or chang

Chapter 4: Management with WebPAM PROe157Making Disk Array SettingsTo make disk array settings:1. Click the Storage tab.2. Click the Disk Array icon.T

VTrak E-Class Product Manual158Locating a Disk ArrayThis feature causes the drive carrier LEDs to flash for one minute to assist you in locating the p

Chapter 4: Management with WebPAM PROe1592. Click the Background Activities icon.The list of background activities appears.3. Mouse-over Media Patrol

VTrak E-Class Product Manual160Preparing a Disk Array for TransportThis feature prepares the physical drives that make up the disk array to be removed

Chapter 4: Management with WebPAM PROe1615. From the Target Physical Drive dropdown menu, choose a Target physical drive.6. Click the Confirm button.W

VTrak E-Class Product Manual162Managing Logical DrivesLogical drive management includes:• Viewing a List of Logical Drives (below)• Viewing Logical Dr

Chapter 4: Management with WebPAM PROe163Viewing Logical Drive InformationTo view logical drive information:1. Click the Storage tab.2. Click the Logi

General Specifications11Humidity Range• Operational: 10% to 90% (Non-Condensing)• Non-Operational: 5% to 95% (Non-Condensing)Noise, Shock, and Vibrati

VTrak E-Class Product Manual164Viewing Logical Drive StatisticsTo view logical drive statistics:1. Click the Storage tab.2. Click the Logical Drive ic

Chapter 4: Management with WebPAM PROe165• Inconsistent Block – Inconsistent blocks for this logical drive. Mirror data for RAID Levels 1, 1E and 10 o

VTrak E-Class Product Manual166• Choose a Read (cache) Policy.Read Cache, Read Ahead, and No Cache are available.• Choose a Write (cache) Policy.Write

Chapter 4: Management with WebPAM PROe167• Choose a Read (cache) Policy.Read Cache, Read Ahead, and No Cache are available.• Choose a Write (cache) Po

VTrak E-Class Product Manual168To initialize a logical drive:1. Click the Administration tab.2. Click the Background Activities icon.The list of backg

Chapter 4: Management with WebPAM PROe169Stopping, Pausing or Resuming a Redundancy CheckTo stop, pause or resume Redundancy Check:1. Click the Admini

VTrak E-Class Product Manual1709. In the Capacity field, accept the current capacity.Or check the Expand Capacity box and enter a greater capacity and

Chapter 4: Management with WebPAM PROe171• From the Choose a RAID level dropdown menu, choose the RAID level of the LUN clone.• From the Number of Cop

VTrak E-Class Product Manual172Managing Spare DrivesSpare drive management includes:• Viewing a List of Spare Drives (below)• Viewing Spare Drive Info

Chapter 4: Management with WebPAM PROe173• Physical Drive ID – ID number of the physical drive chosen for this spare• Operational Status – OK means no

VTrak E-Class Product Manual12Safety and EnvironmentalEMI/RFI StatementsBSMICEWarning: This is a class A product. In a domestic environment this produ

VTrak E-Class Product Manual174Deleting a Spare DriveThis action requires Administrator or a Super User privileges.To delete a spare drive:1. Click th

Chapter 4: Management with WebPAM PROe1756. Click the physical drive with the matching ID number and click the Locate button.The drive carrier LED bli

VTrak E-Class Product Manual1765. From the Target Physical Drive dropdown menu, choose a Target unconfigured drive.6. Click the Confirm button.Stoppin

Chapter 4: Management with WebPAM PROe177Managing InitiatorsInitiator management includes:• Viewing a List of Initiators (below)• Adding an FC Initiat

VTrak E-Class Product Manual1785. Click the Submit button.The initiator is added.Method 2: Adding from a ListThis action requires Administrator or Sup

Chapter 4: Management with WebPAM PROe179Example: iqn.1991-05.com.microsoft:promise-29353b7.Obtain the initiator name from the initiator utility on yo

VTrak E-Class Product Manual180Managing LUNsLUN management includes:• Viewing a List of LUN Maps (below)• LUN Mapping and Masking (page 180)• Adding a

Chapter 4: Management with WebPAM PROe181A maximum of 1024 logical drives can be mapped to an FC initiator or port, or to an iSCSI initiator or target

VTrak E-Class Product Manual182Editing a LUN MapEditing a LUN map is the action of assigning a logical drive or LUN to an initiator. By changing the a

Chapter 4: Management with WebPAM PROe183To change the active LUN mapping type:1. Click the Storage tab.2. Click the LUN Mapping & Masking icon.Th

Safety and Environmental13Environmental Standards•RoHS• GreenPC• WEEEWarnings and CautionsWarnings and Cautions are placed in this Product Manual besi

VTrak E-Class Product Manual184Managing Fibre Channel ConnectionsFibre Channel management includes:• Viewing FC Node Information (below)• Viewing FC P

Chapter 4: Management with WebPAM PROe185• Worldwide Port Number (WWPN)Making FC Port SettingsTo make Fibre Channel port settings:1. Click the Device

VTrak E-Class Product Manual186Viewing FC Port StatisticsTo view Fibre Channel port statistics:1. Click the Device tab.2. Click the FC Management icon

Chapter 4: Management with WebPAM PROe187SFP information includes:• FC port ID• Controller ID• Connector type• Transceiver type• Transceiver code• Ven

VTrak E-Class Product Manual188Managing iSCSI ConnectionsiSCSI management includes:• Making Global iSCSI Settings (page 189)• Viewing a List of iSCSI

Chapter 4: Management with WebPAM PROe189A detailed explanation of iSCSI functions and how to best use them is beyond the scope of this document. For

VTrak E-Class Product Manual190• Name – iSCSI qualified name (iqn) of this target.• Alias – Maximum of 32 characters. Use letters, numbers, space betw

Chapter 4: Management with WebPAM PROe191Header and data digests work best with initiators equipped with a TCP Offload Engine (TOE). For more informat

VTrak E-Class Product Manual1922. Click the iSCSI Management icon.3. Click the Target tab.4. Click the target you want, then click the Delete button.5

Chapter 4: Management with WebPAM PROe1933. Click the Portal tab.Portal information includes:• ID – Portal number. Starts at 0.• IP Address – IP addre

VTrak E-Class Product ManualiiCopyright© 2011 PROMISE Technology, Inc. All Rights Reserved. PROMISE, the PROMISE logo, VTrak, SmartStor, SuperTrak, Fa

VTrak E-Class Product Manual14• “USB Support Reports a Problem” on page 390• “Unsaved Data in the Controller Cache” on page 398Warranty and SupportWar

VTrak E-Class Product Manual194Items marked with an asterisk (*) are adjustable under “Making iSCSI Portal Settings” on page 194.Adding iSCSI PortalsV

Chapter 4: Management with WebPAM PROe1952. Click the iSCSI Management icon.3. Click the Portal tab.4. Click the portal you want, then click the Setti

VTrak E-Class Product Manual196• Jumbo Frames – Enabled or disabled*• Current Speed – In Mb/s• Assigned Portals – Portals to which this port is assign

Chapter 4: Management with WebPAM PROe197Viewing a List of iSCSI TrunksA trunk is the aggregation of two or more iSCSI ports to increase bandwidth.To

VTrak E-Class Product Manual198Making iSCSI Trunk SettingsTo make trunk settings:1. Click the Device tab.2. Click the iSCSI Management icon.3. Click t

Chapter 4: Management with WebPAM PROe199Viewing iSCSI Session InformationTo view a list of iSCSI sessions:1. Click the Device tab.2. Click the iSCSI

VTrak E-Class Product Manual200Making iSCSI Session SettingsTo make iSCSI session settings:1. Click the Device tab.2. Click the iSCSI Management icon.

Chapter 4: Management with WebPAM PROe201Making iSCSI iSNS SettingsTo make iSNS settings:1. Click the Device tab.2. Click the iSCSI Management icon.3.

VTrak E-Class Product Manual202• Peer is one-way or uni-directional.• Local is two-way or bi-directional.• Enter a secret of 12 to 99 characters in th

Chapter 4: Management with WebPAM PROe203To ping a host or server on the network:1. Click the Device tab.2. Click the iSCSI Management icon.3. Click t

15Chapter 2: InstallationThis chapter covers the following topics:• Unpacking the VTrak (below)• Mounting VTrak in a Rack (page 17)• Installing Physic

VTrak E-Class Product Manual204

205Chapter 5: Management with the CLUThis chapter covers the following topics:• Initial Connection (page 206)• Managing the Subsystem (page 211)• Mana

VTrak E-Class Product Manual206Initial ConnectionMaking an initial connection includes the following functions:• Making a Serial Connection (page 206)

Chapter 5: Management with the CLU2073. Press Enter once to launch the CLI. Making a Telnet ConnectionA Telnet connection requires a network connectio

VTrak E-Class Product Manual2083. Press Enter once to launch the CLI.LinuxTo start the Linux SSH program:1. Click the terminal icon.2. Type ssh 192.16

Chapter 5: Management with the CLU209Quick Setup – A sequence of four steps to setup system date and time, Management port, and RAID configuration. Se

VTrak E-Class Product Manual210Exiting the CLU1. Highlight Return to Previous Menu and press Enter.Repeat this action until you arrive at the Main Men

Chapter 5: Management with the CLU211Managing the SubsystemSubsystem Management includes the following functions:• Making Subsystem Settings (page 211

VTrak E-Class Product Manual212Locking or Unlocking the SubsystemThe lock prevents other sessions (including sessions with the same user) from making

Chapter 5: Management with the CLU2133. Highlight the System Date or System Time setting.4. Press the backspace key to erase the current value.5. Type

VTrak E-Class Product Manual16ImportantExisting VTrak J330s, J630s, or J830s JBOD expansion units require two critical updates to support the VTrak E6

VTrak E-Class Product Manual214Synchronizing with a NTP ServerThe VTrak subsystem automatically synchronizes with a NTP server every night and a start

Chapter 5: Management with the CLU215Managing the RAID ControllersRAID controller management includes the following functions:• Viewing Controller Inf

VTrak E-Class Product Manual216The condition is cleared. See “Physical Drive Problems” on page 399 for more information.Making Controller SettingsIf y

Chapter 5: Management with the CLU217• Highlight SMART Poll Interval and press the backspace key to erase the current value. Type a new interval value

VTrak E-Class Product Manual218Figure 4. FC RAID controller LEDsController Status LEDDirty Cache LED

Chapter 5: Management with the CLU219Managing the EnclosureEnclosure Management includes the following functions:• Viewing the Enclosures Summary (pag

VTrak E-Class Product Manual220Adjustable itemsYou can set or adjust the following items:• Enclosure Warning and Critical temperature thresholds• Cont

Chapter 5: Management with the CLU2213. Highlight the enclosure you want and press Enter.4. Highlight Power Supplies and press Enter.The screen displa

VTrak E-Class Product Manual222Viewing Voltage Sensor StatusTo view the status of the voltage sensors:1. From the Main Menu, highlight Subsystem Manag

Chapter 5: Management with the CLU223Reconditioning a BatteryTo recondition the subsystem battery:1. From the Main Menu, highlight Subsystem Managemen

Chapter 2: Installation17Mounting VTrak in a Rack Cautions• Do not install the VTrak unit into a rack without rails to support the subsystem.• Do not

VTrak E-Class Product Manual224For more information about connections, see “Making Management and Data Connections” on page 25.To view enclosure topol

Chapter 5: Management with the CLU225Managing Physical DrivesPhysical Drive Management includes the following functions:• Viewing a List of Physical D

VTrak E-Class Product Manual226For SAS drives:• Highlight Write Cache and press the spacebar to toggle between Enabled and Disabled.• Highlight Read L

Chapter 5: Management with the CLU227Setting an AliasAn alias is optional. To set an Alias for a physical drive:1. From the Main Menu, highlight Physi

VTrak E-Class Product Manual228To force a physical drive offline:1. From the Main Menu, highlight Physical Drive Management and press Enter.2. Highlig

Chapter 5: Management with the CLU229Managing Disk ArraysDisk Array Management includes the following functions:• Viewing a List of Disk Arrays (page

VTrak E-Class Product Manual230Creating a Disk Array – AutomaticTo create a disk array using the Automatic feature:1. From the Main Menu, highlight Di

Chapter 5: Management with the CLU231Creating a Disk Array – ExpressTo create a disk array using the Express feature:1. From the Main Menu, highlight

VTrak E-Class Product Manual232Creating a Disk Array – AdvancedFor more information on the choices below, see “Chapter 7: Technology Background” on pa

Chapter 5: Management with the CLU233• Highlight Sector and press the spacebar to toggle through sector sizes and choose 512 B, 1 KB, 2 KB, or 4 KB.•

VTrak E-Class Product Manual18Mounting rails are included with the VTrak.To install the VTrak subsystem into your rack:1. Attach the mounting rail ass

VTrak E-Class Product Manual234The list of disk arrays appears.2. Highlight the disk array you want and press the Enter.3. Make settings changes as re

Chapter 5: Management with the CLU235• Synchronizing – This condition is temporary. Synchronizing is a maintenance function that verifies the integrit

VTrak E-Class Product Manual2363. Highlight Media Patrol and press the spacebar to toggle between Enable and Disable.4. Highlight PDM and press the sp

Chapter 5: Management with the CLU237See “Enabling Media Patrol, PDM, and Power Management on a Disk Array” on page 235.For Media Patrol rate, see “Ma

VTrak E-Class Product Manual238Default source and target drives are shown with possible alternative choices.5. To choose different drive, highlight th

Chapter 5: Management with the CLU239Managing Spare DrivesSpare Drive Management includes the following functions:• Viewing a list of Spare Drives (pa

VTrak E-Class Product Manual2405. Highlight Spare Type and press the spacebar to toggle between Dedicated and Global.Dedicated means this spare drive

Chapter 5: Management with the CLU241Deleting a Spare Drive To delete a spare drive:1. From the Main Menu, highlight Spare Drive Management and press

VTrak E-Class Product Manual242Managing Logical DrivesLogical drive management includes:• Creating a Logical Drive (page 242)• Deleting a Logical Driv

Chapter 5: Management with the CLU243• Stripe size – Press the spacebar to choose: 64 KB, 128 KB, 256 KB, 512 KB, or 1 MB.• Sector size – Press the sp

Chapter 2: Installation19Figure 2. Rail ends attach to the outside of each post2. Place the VTrak subsystem onto the rails.• At least two persons are

VTrak E-Class Product Manual244To view logical drive information:1. From the Main Menu, highlight Logical Drive Management and press Enter.2. Highligh

Chapter 5: Management with the CLU245Making Logical Drive SettingsTo make Logical Drive settings:1. From the Main Menu, highlight Logical Drive Manage

VTrak E-Class Product Manual246To change a parameter, highlight it and press the backspace key to erase the current value, then type the new value.5.

Chapter 5: Management with the CLU247Figure 7. Drive carrier status LEDMigrating a Logical DriveIn order to migrate RAID level, you may have to add ph

VTrak E-Class Product Manual24812. Press Y to confirm.The screen returns to Disk Arrays Summary.For migration rate, see “Making Background Activity Se

Chapter 5: Management with the CLU249If you chose a redundant RAID level, the LUN clone is automatically synchronized after creation.After the LUN clo

VTrak E-Class Product Manual250Managing the Network ConnectionNetwork Management deals with network connections and settings for the VTrak’s Managemen

Chapter 5: Management with the CLU251• Subnet Mask• Default Gateway IP Address• DNS Server IP Address6. Press Control-A to save your settings.Making M

VTrak E-Class Product Manual252Managing Fibre Channel ConnectionsThe Fibre Channel Management option appears only with VTrak Fibre Channel models. Fib

Chapter 5: Management with the CLU253Making Fibre Channel Port SettingsTo make Fibre Channel port settings:1. From the Main Menu, highlight Fibre Chan

VTrak E-Class Product Manual20Figure 4. Placing the VTrak subsystem onto the rack railsScrews and flange nuts attach the VTrak to the rack post

VTrak E-Class Product Manual254Viewing Fibre Channel Port StatisticsTo view Fibre Channel port statistics:1. From the Main Menu, highlight Fibre Chann

Chapter 5: Management with the CLU255• WordsSent – Number of words sent since last reset.• WordsReceived – Number of words received since last reset.•

VTrak E-Class Product Manual256To view Fibre Channel initiators:1. From the Main Menu, highlight Fibre Channel Management and press Enter.2. Highlight

Chapter 5: Management with the CLU257Managing iSCSI ConnectionsThe iSCSI Management option appears only with VTrak iSCSI models. iSCSI Management incl

VTrak E-Class Product Manual258A detailed explanation of iSCSI functions, how and when they are used, and their relationship to one another is beyond

Chapter 5: Management with the CLU259• TargetAlias – Maximum of 32 characters. Use letters, numbers, space between words, and underscore. An alias is

VTrak E-Class Product Manual260Using the CLU, you must assign a portal to a target when you create the target.To add an iSCSI target:1. From the Main

Chapter 5: Management with the CLU261• Optional. Highlight TargetAlias and type an alias into the field provided.• Highlight each item and press the S

VTrak E-Class Product Manual2621. From the Main Menu, highlight iSCSI Management and press Enter.2. Highlight iSCSI Ports and press Enter.The list of

Chapter 5: Management with the CLU2638. Press Y again to confirm the changes.9. Highlight Return to Previous Menu and press Enter to return to the tar

Chapter 2: Installation21Installing Physical DrivesIf your VTrak subsystem shipped with the drives installed at the factory, you can skip this section

VTrak E-Class Product Manual264• ProtocolFamily – IPv4 or IPv6.*• PrimaryIP – Primary IP address of this portal.*• PrimaryIPMask – Subnet mask of this

Chapter 5: Management with the CLU265To change a value, highlight the item, press Backspace to delete the current value and type a new value.8. Highli

VTrak E-Class Product Manual2666. Press Y again to acknowledge possible interruption of iSCSI services.The portal is removed from the list.Viewing a L

Chapter 5: Management with the CLU267Viewing iSCSI Session InformationTo view a list of iSCSI sessions:1. From the Main Menu, highlight iSCSI Manageme

VTrak E-Class Product Manual268Viewing iSCSI iSNS InformationInternet Storage Name Service (iSNS) is a protocol used to facilitate the automated disco

Chapter 5: Management with the CLU269To view a list of iSCSI CHAPs:1. From the Main Menu, highlight iSCSI Management and press Enter.2. Highlight iSCS

VTrak E-Class Product Manual270The edited CHAP appears in the list.Deleting iSCSI CHAPsTo delete an iSCSI CHAP:1. From the Main Menu, highlight iSCSI

Chapter 5: Management with the CLU271• Slave Ports – Any or all of the remaining physical ports on the same RAID controller• Failed Ports – A slave po

VTrak E-Class Product Manual272You can choose any or all port numbers except the Master Port number.5. Highlight Save Settings and press Enter.Deletin

Chapter 5: Management with the CLU273Managing Background ActivityBackground activity refers to any of several functions that take place in the backgro

VTrak E-Class Product Manual22Figure 5. VTrak E830f/i drive slot numberingFigure 6. VTrak E630f/i drive slot numberingInstall all of the drive carrier

VTrak E-Class Product Manual274• PDM – Migrates data from a suspect physical drive to a replacement drive in a disk array• Transition – Returns a reve

Chapter 5: Management with the CLU275Working with the Event ViewerWorking with the Event Viewer includes the following functions:• Viewing Runtime Eve

VTrak E-Class Product Manual276Clearing Runtime EventsTo clear the Runtime Event log:1. From the Main Menu, highlight Event Viewer and press Enter. 2.

Chapter 5: Management with the CLU277Working with LUN MappingLUN Mapping includes the following functions:• Enabling LUN Mapping (page 277)• Viewing a

VTrak E-Class Product Manual2783. Highlight LUN Mapping: Ports and press Enter.A list of ports appears.Viewing a List TargetsTo view a list of iSCSI t

Chapter 5: Management with the CLU279Obtain the initiator name from the initiator utility on your host system.Note that the initiator name you input m

VTrak E-Class Product Manual280Adding a LUN MapFor FC systems, you can set up an Initiator or Port type LUN map.For iSCSI systems, you can set up an I

Chapter 5: Management with the CLU281• Highlight LUN Mapping: Targets and press Enter. Then highlight a target and press Enter.A list of logical drive

VTrak E-Class Product Manual2823. Do one of the following actions:• Highlight LUN Mapping: Initiators and press Enter. Then highlight an initiator and

Chapter 5: Management with the CLU283Managing UPS UnitsUninterruptible Power Supply (UPS) Management includes the following functions:• Viewing a List

Chapter 2: Installation231. Press the drive carrier release button.The handle springs open.2. Grasp the handle and gently pull the empty drive carrier

VTrak E-Class Product Manual284Making UPS SettingsThese settings control how the VTrak subsystem detects the UPS unit and responds to data reported by

Chapter 5: Management with the CLU285Note 3: The maximum recommended Loading Ratio varies among models of UPS units. The general range is 60% to 80%.N

VTrak E-Class Product Manual286Managing UsersUser Management includes the following functions:• Viewing User Information (page 286)• Creating a User (

Chapter 5: Management with the CLU287Changing Another User’s SettingsThe Administrator or a Super User can change other users’ settings.To change user

VTrak E-Class Product Manual288Changing Your Own User SettingsEach user can change their display name and email address.To change your user settings:1

Chapter 5: Management with the CLU2892. Highlight User Management and press Enter.3. Highlight your name and press Enter.4. Highlight Change Password.

VTrak E-Class Product Manual290Managing LDAPLDAP Management includes the following functions:• Viewing LDAP Information (page 290)• Making LDAP Settin

Chapter 5: Management with the CLU291• Server Type – Windows Active Directory, Mac Open directory, or Unspecified.• Role Policy – Default or Explicit.

VTrak E-Class Product Manual292Mac Open Directory and Unspecified set uid.• FullNameAttribute – Store user’s full name in LDAP server. displayName is

Chapter 5: Management with the CLU293Testing LDAP SettingsTo test your LDAP settings:1. From the Main Menu, highlight Additional Info and Management a

iiiContentsChapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1About This Manual . . . . . . . . . . .

VTrak E-Class Product Manual24• Install two screws per adapter.• Snug each screw. Be careful not to over tighten.7. With the drive carrier handle in o

VTrak E-Class Product Manual2944. Highlight Create Role and press Enter.5. Highlight External Role and type a name in the field provided.6. Highlight

Chapter 5: Management with the CLU295Working with Software ManagementSoftware Management includes the following functions:• Making Email Settings (pag

VTrak E-Class Product Manual296To start, stop or restart the Email service, highlight Start, Stop or Restart and press Enter.Making SLP SettingsBy def

Chapter 5: Management with the CLU297Making Telnet SettingsBy default, Telnet service is set to Automatic and its normal status is Started.To make Tel

VTrak E-Class Product Manual298Making SNMP SettingsBy default, Simple Network Management Protocol (SNMP) service is set to Automatic and its normal st

Chapter 5: Management with the CLU2992. Highlight Software Management and press Enter.3. Highlight SNMP and press Enter.4. Highlight Trap Sinks and pr

VTrak E-Class Product Manual300To make CIM service settings:1. From the Main Menu, highlight Additional Info and Management and press Enter.2. Highlig

Chapter 5: Management with the CLU301Making Netsend SettingsBy default, Netsend service is set to Manual and its normal status is Stopped.To make Nets

VTrak E-Class Product Manual302The selected level and all higher severity levels of severity are reported.See the Table below.8. Press Control-A to sa

Chapter 5: Management with the CLU303Flashing through TFTPUse this function to flash (update) the firmware on the VTrak. See page 317 for the procedur

Chapter 2: Installation25Making Management and Data ConnectionsExamples of VTrak configurations include:• Fibre Channel SAN (below)• Fibre Channel DAS

VTrak E-Class Product Manual304Viewing Flash Image InformationFlash image information refers to the package of firmware components running on your VTr

Chapter 5: Management with the CLU305Clearing StatisticsThis function clears the statistical counts for the RAID controller, Fibre Channel ports, iSCS

VTrak E-Class Product Manual306Restoring Factory DefaultsThis function restores the factory default settings to the firmware and software items you se

Chapter 5: Management with the CLU307Shutting Down the SubsystemThere are two methods for shutting down the subsystem. Choose one of the following pro

VTrak E-Class Product Manual308To shutdown the RAID subsystem:1. From the Main Menu, highlight Additional Info and Management and press Enter.2. Highl

Chapter 5: Management with the CLU309Starting Up After ShutdownThere are two methods for shutting down the subsystem. Choose one of the following proc

VTrak E-Class Product Manual310Starting up the VTrak – Serial ConnectionTo start the RAID subsystem:1. Manually turn on the power supply switches on t

Chapter 5: Management with the CLU311Restarting the SubsystemThere are two methods for restarting the subsystem. Choose one of the following procedure

VTrak E-Class Product Manual3126. Close your SSH session.7. Wait about two minutes.8. Re-establish your SSH connection to the VTrak CLU.See “Making a

Chapter 5: Management with the CLU313BuzzerMaking Buzzer SettingsThe buzzer sounds to inform you that the VTrak needs attention. See “VTrak is Beeping

VTrak E-Class Product Manual26A Fibre Channel storage area network (SAN) requires:• An FC HBA card in each host PC or server• An SFP transceiver for e

VTrak E-Class Product Manual314

315Chapter 6: MaintenanceThis chapter covers the following topics:• Updating the Subsystem Firmware (below)• Updating Physical Drive Firmware (page 32

VTrak E-Class Product Manual316• TFTP Server – Enter the TFTP Server host name or IP address, port number and file name.5. Optional. Check the Non-dis

Chapter 6: Maintenance317Updating with the CLUDownload the latest firmware image file from PROMISE support: http://www.promise.com/support/ and save i

VTrak E-Class Product Manual318Automatic RestartIf you chose the Disruptive Flash Method, the RAID subsystem and JBOD expansion units automatically re

Chapter 6: Maintenance319Updating with USB SupportUSB support uses the disruptive flash method only. Both RAID controllers and all JBOD I/O modules ar

VTrak E-Class Product Manual320You can insert the USB flash device back into either USB port but it must be the same RAID controller as step 1.4. Wait

Chapter 6: Maintenance321Updating Physical Drive FirmwareThis feature applies only to PROMISE-supported physical drives. For a list of supported drive

VTrak E-Class Product Manual322Restarting a SubsystemThis function shuts down the subsystem and then restarts it.To restart the subsystem:1. Click the

Chapter 6: Maintenance323Replacing a Power SupplyThe power supply and its fans are replaced as one unit. There are no individually serviceable parts.

Chapter 2: Installation27Management PathTo establish the management path:1. Connect Ethernet cables between the Management ports on both RAID controll

VTrak E-Class Product Manual324Replacing a Cache Backup BatteryThe cache backup battery, also called a Battery Backup Unit (BBU) powers the cache to p

Chapter 6: Maintenance325Figure 3. Cache backup batteryBattery LED Set screwDirty cache LEDBattery LED Set screwDirty cache LEDVTrak E830f and E630fVT

VTrak E-Class Product Manual326Replacing a RAID Controller – Dual ControllersThe RAID controller monitors and manages the logical drives. When the RAI

Chapter 6: Maintenance327Figure 4. RAID controller releaseInstalling the New ControllerTo install the new RAID controller:1. Carefully slide the RAID

VTrak E-Class Product Manual328Removing the Old ControllerTo remove the RAID controller:1. Shutdown the VTrak. See “Shutting Down the Subsystem” on pa

Chapter 6: Maintenance329The VTrak restarts. For more information about VTrak’s start-up behavior, see “Connecting the Power” on page 41.5. Log into t

VTrak E-Class Product Manual330Resetting the Default PasswordThis feature resets the Administrator’s password to the default factory setting, password

331Chapter 7: Technology BackgroundThis chapter covers the following topics:• Disk Arrays (below)• Logical Drives (page 333)• Spare Drives (page 355)•

VTrak E-Class Product Manual332PDM constantly monitors your physical drives and automatically copies your data to a spare drive before the physical dr

Chapter 7: Technology Background333Logical DrivesLogical drive technology includes:• RAID Levels (page 333)• RAID Level Migration (page 347)• Stripe S

VTrak E-Class Product Manual28Fibre Channel DAS Fibre Channel direct attached storage (DAS) requires:• An FC HBA card in the host PC or server• An SFP

VTrak E-Class Product Manual334Recommended Applications for RAID 0:• Image Editing• Pre-Press Applications• Any application requiring high bandwidthAd

Chapter 7: Technology Background335RAID 1 – MirrorWhen a logical drive is mirrored, identical data is written to a pair of physical drives, while read

VTrak E-Class Product Manual336Recommended Applications for RAID 1:• Accounting•Payroll• Financial• Any application requiring very high availabilityAd

Chapter 7: Technology Background337RAID 1E – Enhanced MirrorRAID 1E offers the security of mirrored data provided by RAID 1 plus the added capacity of

VTrak E-Class Product Manual338RAID 5 – Block and Parity StripeRAID 5 organizes block data and parity data across the physical drives. Generally, RAID

Chapter 7: Technology Background339RAID 6 – Block and Double Parity StripeRAID level 6 stores dual parity data is rotated across the physical drives a

VTrak E-Class Product Manual340RAID 10 – Mirror + StripeMirror + Stripe combines both of the RAID 1 and RAID 0 logical drive types. RAID 10 can increa

Chapter 7: Technology Background341Recommended Applications for RAID 10:• Imaging applications • Database servers • General fileserverAdvantages Disad

VTrak E-Class Product Manual342RAID 50 – Striping of Distributed ParityRAID 50 combines both RAID 5 and RAID 0 features. Data is striped across physic

Chapter 7: Technology Background343The chart below shows RAID 50 logical drives with 6 to 32 physical drives, the available number of axles, and the r

Chapter 2: Installation29Figure 13.FC DAS data and management connectionsThe VTrak RAID subsystem is shown with SFP transceivers installed.Management

VTrak E-Class Product Manual344Recommended Applications for RAID 50:• File and Application servers • Transaction processing• Office application with m

Chapter 7: Technology Background345RAID 60 – Striping of Double ParityRAID 60 combines both RAID 6 and RAID 0 features. Data is striped across disks a

VTrak E-Class Product Manual346 Recommended Applications for RAID 60:• Accounting and Financial• Database servers• Any application requiring very high

Chapter 7: Technology Background347RAID Level MigrationThe term “Migration” means either or both of the following:• Change the RAID level of a logical

VTrak E-Class Product Manual348RAID 0A RAID 0 source logical drive can migrate to the following target logical drives:Target RequirementsRAID 0 Add ph

Chapter 7: Technology Background349RAID 1A RAID 1 Source logical drive can migrate to the following Target logical drives:RAID 1EA RAID 1E Source logi

VTrak E-Class Product Manual350RAID 5A RAID 5 Source logical drive can migrate to the following Target logical drives:RAID 6A RAID 6 Source logical dr

Chapter 7: Technology Background351RAID 10A RAID 10 Source logical drive can migrate to the following Target logical drives:When you migrate RAID 10 l

VTrak E-Class Product Manual352RAID 50A RAID 50 Source logical drive can migrate to the following Target logical drives:You can add physical drives to

Chapter 7: Technology Background353Stripe SizeStripe Size, also called “Stripe Block Size,” refers to the size of the data blocks written to, and read

VTrak E-Class Product Manual30Fibre Channel with JBOD ExpansionJBOD expansion requires at least one SFF-8088 4X to SFF-8088 4X external SAS cable for

VTrak E-Class Product Manual354InitializationInitialization is done to logical drives after they are created from a disk array. Full initialization se

Chapter 7: Technology Background355Spare DrivesSpare drive technology includes:• Definition (page 355)• Options (page 355)• Requirements (page 355)• T

VTrak E-Class Product Manual356A revertible spare drive requires:• You to replace the failed physical drive in the disk array• You to run the Transiti

Chapter 7: Technology Background357ExampleFollowing is an example to explain the Transition function.In the example above, there is a four-drive RAID

VTrak E-Class Product Manual358drive. In this example, physical drive 3 failed and the array is rebuilt using physical drive 6, the revertible spare d

Chapter 7: Technology Background359Automatic TransitionAt this juncture, you would replace the failed drive in slot 3 with a new one of the same or gr

VTrak E-Class Product Manual360When the Manual Transition is finished, physical drives 1, 2, 4, and 5 belong to the disk array and physical drive 6 is

Chapter 7: Technology Background361RAID ControllersRAID controller technology includes;• LUN Affinity (page 361)• ALUA (page 361)• Cache Policy (page

VTrak E-Class Product Manual362Cache PolicyAs it is used with VTrak, the term cache refers to any of several kinds of high-speed, volatile memory that

Chapter 7: Technology Background363The Forced Read-Ahead cache policy setting provides predictive pre-fetching of data requests, allowing the controll

Chapter 2: Installation31Fibre Channel SAN – No Single Point of Failure An FC SAN with no single point of failure (NSPF) requires:• An FC HBA card in

VTrak E-Class Product Manual364Preferred Controller IDSee “Preferred Controller ID” on page 353.Power SavingPower saving is a method of conserving ene

Chapter 7: Technology Background365replacement drive that is slightly smaller (within 1 gigabyte) than the remaining working drive. For example, the r

VTrak E-Class Product Manual366iSCSI ManagementiSCSI management uses the following terms:• Basic iSCSI (page 366)• iSCSI on a VLAN (page 368)• Initiat

Chapter 7: Technology Background367See “Adding an iSCSI Initiator” on page 178 or page 278.For more information, see:• “Managing iSCSI Connections” on

VTrak E-Class Product Manual368iSCSI on a VLANVTrak supports up to 32 iSCSI portals per iSCSI port. Each iSCSI portal can belong to a different VLAN f

Chapter 7: Technology Background369Figure 10.iSCSI VLAN mapInitiatorAn initiator functions as the client, in this case, your host PC or server. The in

VTrak E-Class Product Manual370Each initiator has a unique iSCSI qualified name (IQN). You specify the initiator by that name when you map a LUN or lo

Chapter 7: Technology Background371CHAPsChallenge Handshake Authentication Protocol (CHAP) is an authentication mechanism used to authenticate iSCSI s

VTrak E-Class Product Manual372TrunkA trunk is an aggregation of two or more iSCSI ports on the same RAID controller. Also known as a link aggregation

Chapter 7: Technology Background373A uni-directional or peer CHAP authenticates from the target (VTrak) to the initiator (host PC or server).A bi-dire

VTrak E-Class Product Manual32Figure 15.FC SAN NSPF data connectionsThe VTrak RAID subsystem is shown with SFP transceivers installed.Management PathT

VTrak E-Class Product Manual374

375Chapter 8: TroubleshootingThis chapter contains the following topics:• VTrak is Beeping (below)• LEDs Display Amber or Red (page 377)• CLU Reports

VTrak E-Class Product Manual376• Check for yellow ! red X icons.• Check the event log.See “Viewing Runtime Events” on page 382 and “Viewing NVRAM

Chapter 8: Troubleshooting377LEDs Display Amber or RedLEDs are used on VTrak’s:• Front Panel LEDs (page 377)• Drive Carrier LEDs (page 378)• Back Pane

VTrak E-Class Product Manual378See the table below.See “Enclosure Problems” on page 391, “RAID Controller Problems” on page 395, and “Disk Array and L

Chapter 8: Troubleshooting379Figure 2. Drive carrier LEDs See “Physical Drive Problems” on page 399 for a discussion of rebuilding and failed physical

VTrak E-Class Product Manual380Figure 3. FC RAID controller LEDsFigure 4. iSCSI RAID controller LEDsUnder normal conditions, the power supply status L

Chapter 8: Troubleshooting381 See “Enclosure Problems” on page 391 and “RAID Controller Problems” on page 395 for more information.The Locator feature

VTrak E-Class Product Manual382CLU Reports a ProblemThe CLU reports information passively, that is you must determine which functions to check based o

Chapter 8: Troubleshooting383The log of NVRAM Events appears. Events are added to the top of the list. Each item includes:• Sequence number – Begins w

Chapter 2: Installation33If you have multiple VTrak subsystems, repeat steps 1 and 2 as required.Figure 16.FC SAN NSPF management connectionsThe VTrak

VTrak E-Class Product Manual384Restore Settings [CTRL-R]Return to Previous MenuFrom this screen:• Highlight Physical Drives in the Array and press Ent

Chapter 8: Troubleshooting385WebPAM PROe Reports a ProblemWebPAM PROe reports these conditions in the header and all four tabs.HeaderThe Header displa

VTrak E-Class Product Manual386• Event Information Device Tab• Front View, showing the drive carrier icons.Event Severity LevelsLevel DescriptionFata

Chapter 8: Troubleshooting387• Rear View, with Show Internal Components option.• Physical Drive View, physical drive shown dead or offline and marked

VTrak E-Class Product Manual388Storage Tab• Disk Arrays• Logical DrivesDisk Array Offline Disk Array RebuildingLogical Drive Rebuilding Logical Drive

Chapter 8: Troubleshooting389Administration TabEvents icon. Also see these troubleshooting topics:• “Event Notification Response” on page 410.• “Enclo

VTrak E-Class Product Manual390USB Support Reports a ProblemThis procedure requires a USB flash device:• Formatted to FAT 32• At least 50 MB of free s

Chapter 8: Troubleshooting391Enclosure ProblemsEnclosure Problems include:• Diagnosing an Enclosure Problem (below)• Overheating (page 393)• Power Sup

VTrak E-Class Product Manual392The components list expands and shows the power supply fans, which server as the Cooling Unit of the VTrak Ex30 enclosu

Chapter 8: Troubleshooting393OverheatingOverheating is a potentially serious condition because the excessively high temperatures can lead to physical

VTrak E-Class Product ManualivChapter 4: Management with WebPAM PROe, cont.Managing Background Activities . . . . . . . . . . . . . . . . . . . . . .

VTrak E-Class Product Manual34iSCSI Storage Area Network (SAN) Figure 17.iSCSI data and management ports on the RAID controllerThis arrangement requir

VTrak E-Class Product Manual394BatteriesThe RAID controllers in the VTrak subsystem use a battery for backup power to protect data in the cache. Shoul

Chapter 8: Troubleshooting395RAID Controller ProblemsRAID controller problems include:• Maintenance Mode (page 395)• Finding and Correcting the Cause

VTrak E-Class Product Manual396Internal ChecksIf all external checks are OK, take the following actions:1. Shut down the VTrak.See page 83 (WebPAM PRO

Chapter 8: Troubleshooting397• Stop bits: 1• Flow control: none2. Start your PC’s terminal VT100 or ANSI emulation program.3. Press Enter once to laun

VTrak E-Class Product Manual398The controller reboots. The Telnet session ends.Unsaved Data in the Controller CacheThe dirty cache LED (marked with th

Chapter 8: Troubleshooting399Physical Drive ProblemsPhysical drives are the foundation of data storage. A physical drive problem can affect your entir

VTrak E-Class Product Manual400Disk Array and Logical Drive ProblemsDisk array and logical drive problems include:• Disk Array Degraded/Logical Drive

Chapter 8: Troubleshooting401• Degraded with a yellow ! icon when ONE physical drive is offline.• Critical with a yellow ! icon when TWO physical

VTrak E-Class Product Manual402Under Background Activities, no Rebuild takes place. See Repairing, below.The system sends an Email message about the i

Chapter 8: Troubleshooting403• If there is no spare drive of adequate capacity and the Auto Rebuild function is DISABLED, you must replace the failed

Chapter 2: Installation35Data PathEach VTrak RAID controller has four (4) RJ45 iSCSI data port connectors. See page 34, Figure 17.To establish the da

VTrak E-Class Product Manual4042. Check the operational status of the logical drives in the array.• If the logical drives are Critical, proceed with a

Chapter 8: Troubleshooting405Connection ProblemsConnection problems include:• Serial Connections (page 405)• Network Connections (page 406)• Fibre Cha

VTrak E-Class Product Manual406Network ConnectionsEach RAID controller has an Ethernet (RJ45) management port connector on the back of the enclosure.

Chapter 8: Troubleshooting407If VTrak sees some initiators but not the one you want, the problem is most likely elsewhere in the loop or fabric. If VT

VTrak E-Class Product Manual408administrator@cli> sasdiag -a errorlog -l expander -e 1 -i 13. At the command prompt, type the following command and

Chapter 8: Troubleshooting409Power Cycling the SubsystemTo power cycle a RAID subsystem means to:• Shut down• Turn off the power• Turn on the power•Re

VTrak E-Class Product Manual410Event Notification ResponseWhen you choose Event Notification, WebPAM PROe sends popup and/or email messages regarding

Chapter 8: Troubleshooting411 Reported Event Corrective ActionBatteryBattery is inserted No action is required.Battery charging has failed Replace the

VTrak E-Class Product Manual412ControllerThe controller parameter(s) are changed by userNo action is required.The controller is reset by Watch Dog tim

Chapter 8: Troubleshooting413Controller is startedNo action is required.Controller is set to Active ModeController is set to Standby ModeController Fa

VTrak E-Class Product Manual36Management PathEach VTrak RAID controller has one (1) Ethernet RJ45 management port connector. See page 34, Figure 17.To

VTrak E-Class Product Manual414Controller was placed on reset during Fail Over processingNo action is required.Partner Controller was placed on reset

Chapter 8: Troubleshooting415Drive-interface diagnostics has passed No action is required.Drive-interface diagnostics has failed Restart the VTrak. If

VTrak E-Class Product Manual416Fibre Channel link is upNo action is required.Fibre Channel link is downFibre Channel controller settings have changedF

Chapter 8: Troubleshooting417Host interface controller has received a “clear task set” command.No action is required.Host interface controller has rec

VTrak E-Class Product Manual418JBODJBOD system connected No action is required.JBOD system either is removed or malfunctionedCheck Expander firmware a

Chapter 8: Troubleshooting419Quick logical drive initialization is queuedNo action is required.A new logical drive has been createdLogical drive has b

VTrak E-Class Product Manual420Online capacity expansion has resumedNo action is required.Online capacity expansion has stopped If this action was not

Chapter 8: Troubleshooting421Physical disk assigned as global spareNo action is required.Global Spare has been deletedPhysical Disk is no longer assig

VTrak E-Class Product Manual422A physical drive page 0 settings have been changedNo action is required.A physical drive page 1 settings have been chan

Chapter 8: Troubleshooting423PSU 12V/5V/3.3V power is within the normal rangeNo action is required.PSU is critical. This may cause instability of the

Chapter 2: Installation37iSCSI Direct Attached Storage (DAS) This arrangement requires:• An iSCSI HBA network interface card (NIC) in the host PC or s

VTrak E-Class Product Manual424Migration has cleared stale NV WatermarkNo action is required.Array was made incomplete due to missing NV WatermarkIf t

Chapter 8: Troubleshooting425Redundancy Check task is stopped internallyRestore the disk array to functional status.Redundancy check is started on uns

VTrak E-Class Product Manual426Stripe Level MigrationStripe Level migration is startedNo action is required.Stripe Level migration is completedStripe

Chapter 8: Troubleshooting427TransitionTransition is startedNo action is required.Transition is completedTransition is paused Resume transition when r

VTrak E-Class Product Manual428

429Chapter 9: SupportThis chapter contains the following topics:• Frequently Asked Questions (below)• Contacting Technical Support (page 435)• Limited

VTrak E-Class Product Manual430I can access the VTrak over my company’s intranet. But I can’t access it from an outside Internet connection. How do I

Chapter 9: Support431What happens if a fan fails?If the system reports a fan malfunction, contact Technical Support (see page 435) immediately to sche

VTrak E-Class Product Manual432Be sure you are using the correct IP address and entry text for the VTrak RAID subsystem.For more information, see “Log

Chapter 9: Support433If you are the Administrator or a Super User and cannot create a User, be sure the user name is not already in use.If you still c

VTrak E-Class Product Manual38Figure 20.iSCSI DAS data and management connectionsManagement portNetwork switchNetworkconnectorHost PC or serveriSCSIHB

VTrak E-Class Product Manual434Deleting a Disk Array or Logical DriveWhy can’t I select Delete Disk Array or Delete Logical Drive?You must have Power

Chapter 9: Support435Contacting Technical SupportPROMISE Technical Support provides several support options for PROMISE users to access information an

VTrak E-Class Product Manual436EMEANetherlandsScience Park Eindhoven 52285692 EG Son, The NetherlandsApple Pre-Sales Toll Free Phone (0830 to 1700):

Chapter 9: Support437SwedenApple Pre-Sales Toll Free Phone (0830 to 1700): 020-797-720Apple Support Toll Free Phone (0830 to 1700): 020-797-720Apple S

VTrak E-Class Product Manual438 LuxembourgApple Pre-Sales Toll Free Phone (0830 to 1700): 0800-26425 Apple Support Toll Free Phone (0830 to 1700): 080

Chapter 9: Support439KoreaApple Pre-Sales Toll Free (24x7 English only): 00798-14-800-7784Apple Support Phone Toll Free (24x7 English only): 00798-14-

VTrak E-Class Product Manual440Limited WarrantyPROMISE Technology, Inc. (“PROMISE”) warrants that this product, from the time of the delivery of the p

Chapter 9: Support441PROMISE DOES NOT WARRANT that any product is free from errors or that it will interface without problems with your computer syste

VTrak E-Class Product Manual442Returning the Product For RepairIf you suspect a product is not working properly, or if you have any questions about yo

Chapter 9: Support443You are responsible for the cost of insurance and shipment of the product to PROMISE. Note that damage incurred due to improper t

Chapter 2: Installation39iSCSI with JBOD ExpansionJBOD expansion requires at least one SFF-8088 4X to SFF-8088 4X external SAS cable for each JBOD uni

VTrak E-Class Product Manual444

445Appendix A: Useful InformationThe appendix covers the following topics:• SNMP MIB Files (below)• Adding a Second RAID Controller (page 445)• Instal

VTrak E-Class Product Manual446Installing a Second RAID ControllerTo install a second RAID controller in your VTrak subsystem:1. Shut down the subsyst

Installing a Second RAID Controller447New Settings for Dual ControllersWith the second controller successfully installed, make the following settings:

VTrak E-Class Product Manual448

449Appendix B: Multipathing on WindowsThe appendix covers the following topics:• Before You Begin (below)• Installing PerfectPath (page 450)• Verifyin

VTrak E-Class Product Manual450Installing PerfectPathTo install the PerfectPath software:1. Download the PerfectPath installer file from PROMISE suppo

Verifying Installation451Verifying InstallationBefore you can verify PerfectPath installation:• Your Host PC must have multiple data-path connections

VTrak E-Class Product Manual4524. In the Device Manager window, click Disk drives.5. Under Disk drives, look for “Promise VTrak Multi-Path Disk Device

Running Perfect Path View453Running Perfect Path ViewRunning PerfectPath View includes these functions:• Starting PerfectPath View (page 453)• Quittin

VTrak E-Class Product Manual40Making Serial Cable ConnectionsSerial communication enables the terminal emulation application on your host PC or server

VTrak E-Class Product Manual454Monitoring Your LUNs and PathsMonitoring your LUNs and Paths includes these functions:• Viewing LUN Properties (page 45

Monitoring Your LUNs and Paths455Move the scroll bar or expand the window to see all of the reported information.To view a single LUN and all of its P

VTrak E-Class Product Manual456See also:• “Load Balance Policy” on page 461• “Refreshing the Objects” on page 465Viewing LUN Performance StatisticsTo

Monitoring Your LUNs and Paths457Move the scroll bar or expand the window to see all of the reported statistics. The Performance tab reports the follo

VTrak E-Class Product Manual458The Performance tab reports the state and cumulative counts for a specific path.Move the scroll bar or expand the windo

Monitoring Your LUNs and Paths459Viewing EventsClick the Events tab to view MPIO related events. The data includes:Move the scroll bar or expand the w

VTrak E-Class Product Manual460Features and SettingsFeatures and Settings include the following functions:• Automatic Load Balancing for Failover Poli

Features and Settings461Load Balance PolicyLoad Balance Policy is a method of equalizing the I/O traffic over each path by systematically dividing the

VTrak E-Class Product Manual4623. Click the Next button.The Path Selection tab displays.4. Take the action appropriate for your policy selection.• For

Features and Settings4633. Click the arrows or type a new value in the Path Verification Period field to change the interval.30 seconds is the default

Chapter 3: SetupThis chapter covers the following topics:• Connecting the Power (below)• Setting-up the Serial Connection (page 44)• VTrak Default IP

VTrak E-Class Product Manual464Performance Tab Refresh RateRefresh Rate refers to the number of seconds between refreshes of the data reported on the

Features and Settings46510 I/Os is the default value.4. Click the Apply button.The new setting takes effect immediately.See also:• “Load Balance Polic

VTrak E-Class Product Manual466System information supplies information about the Host PC or Server, including: Saving System InformationTo save the cu

Troubleshooting467TroubleshootingIf you see no LUNs in the PerfectPath GUI, or no Multi-Path Disk Devices under Disk drives (see Figure 3), do the fol

VTrak E-Class Product Manual468Updating PerfectPathTo update your PerfectPath software to the latest version:1. Download the new PerfectPath installat

Repairing PerfectPath469Repairing PerfectPathTo implement this procedure, you must use the same PerfectPath.exe installer file that you used to instal

VTrak E-Class Product Manual470Removing PerfectPathPreferred MethodThis procedure uses the uninstaller included with PerfectPath.To remove the Perfect

471Appendix C: Multipathing on LinuxThe appendix covers the following topics:• Before You Begin (below)• Task 1: Meeting Package Requirements (page 47

VTrak E-Class Product Manual472Check Initial SetupTo check your initial setup, verify that you can view the logical drives on your VTrak from your Lin

Task 1: Meeting Package Requirements473Task 1: Meeting Package RequirementsThe latest device mapper and multipath packages must be loaded onto your Li

VTrak E-Class Product Manual42Figure 1. Front panel LED displayAlso see the table below.For more information on LEDs, see “Chapter 8: Troubleshooting”

VTrak E-Class Product Manual4742. Type the following command and press Enter:# rpm -ivh device-mapper-multipath-0.4.7-8.el5.i386.rpmThe system returns

Task 1: Meeting Package Requirements4752. Type the following command and press Enter:# rpm -qa | grep device-mapperIf the required package is present,

VTrak E-Class Product Manual476Task 2: Preparing the Configuration FileTo setup multipathing with VTrak, or any other subsystem, you must provide the

Task 2: Preparing the Configuration File4774. Edit the file to include the following lines under devices:devices {device {vendor "Promise"pr

VTrak E-Class Product Manual478Task 3: Making Initial Host SettingsAfter the packages and configuration file are installed, the Host is ready to accep

Task 3: Making Initial Host Settings479If the module is loaded, the system returns:dm_multipath 215770 (or a similar message)3. Verify that the device

VTrak E-Class Product Manual480Task 4: Create and Configure DevicesThis step applies the settings from the multipath.config file to the Host.1. Open a

Task 5: Setting-up ALUA481Task 5: Setting-up ALUAVTrak supports Asymmetric Logical Unit Access (ALUA) on the latest Linux distributions:• RedHat Linux

VTrak E-Class Product Manual4823. Install this patched alua_dh_scsi source module.rpm -ivh scsi_dh_alua_VTrak-1-1.src.rpm4. Make your own rpm.cd /usr/

Task 5: Setting-up ALUA483Kernel with XEN or PAE supportTo support ALUA within RHEL 5.5 using kernel with XEN or PAE support:1. Install RHEL 5.5. When

Chapter 3: Setup43Drive Status IndicatorsThe VTrak spins up the disk drives sequentially to equalize power draw during start-up. After a few moments:•

VTrak E-Class Product Manual484• Force install the appropriate new multipath-tool RPM package.i586#> rpm -ivh -force multipath-tools-0.4.7-34.50.10

Task 5: Setting-up ALUA485SuSE Linux SLES 11 SP1Not updated with Novell SP1 patchesIf you did NOT update with Novell SLES 11 SP1 patches:1. Determine

VTrak E-Class Product Manual486RPM Packages and Documents for Linux MPIOPROMISE provides RPM packages and multipath.conf files for Linux on the suppor

RPM Packages and Documents for Linux MPIO487SLES11-SP1 packages scsi_dh_alua_sles11sp1-2-1.i586.rpmscsi_dh_alua_sles11sp1-2-1.x86_64.rpmscsi_dh_alua_s

VTrak E-Class Product Manual488Linux MPIO: Known IssuesWith a Fibre Channel switch, a dev_loss_tmo value set too small can result in loss of the path

Sample multipath.conf File489Sample multipath.conf FileBelow is a complete multipath.conf file for VTrak.• If you have no other multipath devices on y

VTrak E-Class Product Manual490

491Appendix D: VTrak MonitorThe appendix covers the following topics:• Downloading and Installing VTrak Monitor (below)• Using VTrak Monitor (below)•

VTrak E-Class Product Manual492With Bonjour DiscoveryTo use Bonjour discovery, the subsystem must be on the current Wi-Fi network. See “Choosing a Wi-

Using VTrak Monitor493Figure 2. Home screenThe Status , , or icon indicates that the subsystem is connected. For more information on these icons,

ContentsvChapter 6: Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .315Updating the Subsystem Firmware . . . . . . .

VTrak E-Class Product Manual44Setting-up the Serial ConnectionThe initial connection accesses the VTrak’s serial port using the serial cable connectio

VTrak E-Class Product Manual494Deleting a VTrak SubsystemOne at a TimeTo delete one subsystem from VTrak Monitor:1. Click the Home icon to go to the

Monitoring Subsystems495Choosing a Wi-Fi NetworkBonjour discovery only works on the currently chosen Wi-Fi network.See “With Bonjour Discovery” on pag

VTrak E-Class Product Manual496Additional Actions• To view a list of a each type of component, tap the corresponding component icon at the top of the

Viewing Information497Viewing InformationDevicesTo view device information:1. From the Summary screen, tap the Device icon to view:• Enclosure front v

VTrak E-Class Product Manual498SupportTo view support information:1. Tap the Support icon. 2. Tap the location you want.Location information includes:

Managing the VTrak with WebPAM PROe499Managing the VTrak with WebPAM PROeTo launch WebPAM PROe through your iPad or iPhone, go to the Summary screen a

VTrak E-Class Product Manual500

501IndexAabout this manual 1adaptive writeback cacheexplained 363setting 87, 217alarm patterns 375aliascontroller 86, 216disk array 157, 234logical dr

VTrak E-Class Product Manual502CLUenter 208exit 210online help 209problem reporting 382Quick Setup 55serial connection 44, 206SSH connection 207Telnet

Index503Eemailservice setting 124, 295user setting 104, 288EMI statements 12enclosureinformation 93, 219locate 93, 223reported events 415settings 93,

Chapter 3: Setup45About IP Addresses• VTrak Default IP Addresses (page 45)• Choosing DHCP or a Static IP Address (page 45)• Accessing the MAC Address

VTrak E-Class Product Manual504host interface, reported events 416host supportbrowsers 10operating systems 8Iimportconfiguration script 82user databas

Index505iSCSI, cont.trunksadd 197, 271delete 198, 272list 197, 270settings 198, 271unassign portal from target 192, 261iSNS, iSCSIinformation 200, 268

VTrak E-Class Product Manual506LUN mapchange map type 183, 282delete 182, 281edit 182, 281list 180, 279map LUN to initiator 181, 182, 280map LUN to po

Index507physical drivealias 227capacity coercion 87configuration status 226DMA mode 225force offline 146, 227global settings 225information 141, 226li

VTrak E-Class Product Manual508recondition a battery 90, 123, 223Redundancy Check 246logical drive 168reported events 424–425settings 118releasing loc

Index509serial connectioncable 40problems 405setting up 44, 206UPS 40service report, save 79sessions, iSCSIdelete 200, 266information 199, 267list 198

VTrak E-Class Product Manual510spare drive, cont.locate 174reported events 425requirements 355revertible 355settings 174, 240Spare Check 175, 240trans

Index511trunks, iSCSIadd 197, 271delete 198, 272list 197, 270settings 198, 271Uunknown, reported event 427UPScontrol connection 40information 98, 285l

VTrak E-Class Product Manual512

VTrak E-Class Product Manual46Accessing the MAC Address in the CLITo access the MAC address in the CLI:At the command prompt, type net -a list -v and

Chapter 3: Setup47Setting-up VTrak with the CLISetting up the VTrak in the CLI includes these actions:• Making Subsystem Date and Time Settings (page

VTrak E-Class Product Manual482. To verify the setting change, at the command prompt, type net and press Enter. The following information displays:adm

Chapter 3: Setup49MaxSupportedSpeed: 1000Mbps LinkStatus: UpProtocolFamily: IPv4(Enabled) DHCP: DisabledIP: 192.168.10.85IPMask: 255.255.255.0MAC: 00:

VTrak E-Class Product Manual50The following information displays:administrator@cli> net -a list -v-------------------------------------------------

Chapter 3: Setup51-------------------------------------------------------------------------------CtrlId: 1 Port: 1ProtocolFamily: IPv4(Enabled) DHCP:

VTrak E-Class Product Manual52Example:administrator@cli> net -a mod -m -c 1 "primaryip=192.168.10.101, primaryipmask=255.255.255.0,primarydns=

Chapter 3: Setup533. Repeat steps 1 and 2 above but change -c 1 (controller 1) to -c 2 (controller 2).Making Maintenance Mode Settings – Manually unde

VTrak E-Class Product ManualviAppendix B: Multipathing on Windows . . . . . . . . . . . . . . . . . . . . . .449Before You Begin . . . . . . . . .

VTrak E-Class Product Manual54CtrlId: 1 Port: 1ProtocolFamily: IPv6(Enabled) DHCP: DisabledIP: 2001:0db8:85a3:0000:0000:8a2e:0370:7336IPMask: 001:0db8

Chapter 3: Setup55Setting-up VTrak with the CLUSetting up the VTrak in the CLU includes these actions:• Accessing the CLU Quick Setup Menu (page 55)•

VTrak E-Class Product Manual562. Highlight Quick Setup and press Enter.The first Quick Setup screen enables you to make Date and Time settings.Making

Chapter 3: Setup57Making Virtual Management Port Settings – Manually under IPv4To make IPv4 settings manually on the management port:1. Press the arro

VTrak E-Class Product Manual58To enable automatic maintenance mode settings:1. From the CLU Main Menu, highlight Network Management and press Enter.2.

Chapter 3: Setup59• If you made settings for Controller 2, move to the RAID Configuration menu.Exiting the CLUTo exit the CLU from the Quick Setup RAI

VTrak E-Class Product Manual60Logging into WebPAM PROe1. Launch your browser.2. In the browser address field, type in the virtual management port IP a

Chapter 3: Setup61 After log-in, the WebPAM PROe opens with the Dashboard tab. See page 61, Figure 5.Figure 5. WebPAM PROe Dashboard tabImportantPROMI

VTrak E-Class Product Manual62Creating Disk Arrays and Logical DrivesOn a newly activated RAID system, there are no disk arrays or logical drives. The

Chapter 3: Setup63Optimal ConfigurationsWhen you choose the Optimal Configurations option, you choose a script designed to set up your disk arrays, lo

1Chapter 1: IntroductionThis chapter covers the following topics:• About This Manual (below)• VTrak Overview (page 2)• Architectural Description (page

VTrak E-Class Product Manual64• Mixing SATA/SAS Drive – Check this box if you want to use both SATA and SAS drives in the same disk arrayIf the box is

Chapter 3: Setup65Look for drives with a green LED dark, a blue LED lit, and no crosshatching over the carrier.3. Click a physical drive to select it

VTrak E-Class Product Manual662. Click the enclosure graphic to view information about physical drives.3. Click a physical drive to select it for your

Chapter 3: Setup67Enabling LUN Mapping and MaskingThese features are optional for each logical drive. The Enable LUN Mapping dialog box appears after

VTrak E-Class Product Manual68Logging out of WebPAM PROeThere are two ways to log out of WebPAM PROe:• Close your browser window• Click Logout on the

69Chapter 4: Management with WebPAM PROeThis chapter contains the following topics:• Logging into WebPAM PROe (below)• Choosing the Display Language (

VTrak E-Class Product Manual70Together, your entry looks like this: https://192.168.10.853. When the login screen appears:•Type administrator in the

Chapter 4: Management with WebPAM PROe71If you are already logged in and you want to change the display language:1. Click Logout at the top right corn

VTrak E-Class Product Manual72Perusing the InterfaceThe WebPAM PROe interface consists of a header and four tabs, each with specific functions.•Header

Chapter 4: Management with WebPAM PROe73• Administration tab• Subsystem settings, clearing statistics, NTP, and controller lock• User management, incl

VTrak E-Class Product Manual2VTrak OverviewThe PROMISE VTrak Ex30 series support for 6 Gb/s SAS and SATA disks and a next-generation embedded storage

VTrak E-Class Product Manual74Logging out of WebPAM PROeThere are two ways to log out of WebPAM PROe:• Close your browser window• Click Logout on the

Chapter 4: Management with WebPAM PROe75Viewing the Storage NetworkTo view the other subsystems on your Storage Network, click the Discovery tab at th

VTrak E-Class Product Manual76Managing SubsystemsSubsystem management includes:• Viewing Subsystem Information (below)• Making Subsystem Settings (pag

Chapter 4: Management with WebPAM PROe77Making Subsystem SettingsTo make subsystem settings:1. Click the Administration tab.2. Click the Subsystem Inf

VTrak E-Class Product Manual78Releasing the LockTo release a lock that you set:1. Click the Administration tab.2. Click the Subsystem Information icon

Chapter 4: Management with WebPAM PROe794. Click the Submit button.5. In the Confirmation box, type the word “confirm” in the field provided and click

VTrak E-Class Product Manual80Information for the report is gathered and compiled. This action takes up to a few minutes, depending on the size of you

Chapter 4: Management with WebPAM PROe81• Lunmap Info – LUN map type, LUN masking status, and LUN entries• Network Info – Virtual port• Network Mainte

VTrak E-Class Product Manual82Importing a Configuration ScriptYou can write a CLI configuration script to automatically configure your VTrak subsystem

Chapter 4: Management with WebPAM PROe835. Click the Submit button.6. In the Open dialog box, click the Save File option, then click the OK button.The

Architectural Description3industry leading warranty, PROMISE offers extended warranty and onsite parts replacement options with service levels with re

VTrak E-Class Product Manual846. Click the Confirm button.When the controller shuts down, your WebPAM PROe connection is lost.7. Wait no less than two

Chapter 4: Management with WebPAM PROe85Managing RAID ControllersRAID controller management includes:• Viewing Controller Information (below)• Making

VTrak E-Class Product Manual86Advanced controller information includes:Items with an asterisk (*) are adjustable under Controller Settings.Making Cont

Chapter 4: Management with WebPAM PROe87• HDD Power Saving – Choose time periods from the dropdown menus.After an HDD has been idle for the set period

VTrak E-Class Product Manual88Controller statistics include: Locating a ControllerThis feature causes the controller LEDs to blink for one minute to a

Chapter 4: Management with WebPAM PROe89RAID subsystems have the following components in their flash image:• Running – The version that is currently r

VTrak E-Class Product Manual90• Temperature threshold discharge – Maximum temperature allowed when the battery is discharging• Temperature threshold c

Chapter 4: Management with WebPAM PROe915. Make settings changes as required:• Start Time• Uncheck the Enable This Schedule box to disable this activi

VTrak E-Class Product Manual92Managing EnclosuresEnclosure management includes the following functions:• Viewing the Enclosures Summary (page 92)• Mak

Chapter 4: Management with WebPAM PROe93Locating an EnclosureTo locate an enclosure:1. Click the Device tab.2. Click the Component List icon.3. Click